Balmes Flowers Gurnee, Gurnee, IL - Customer Flower Reviews
Total reviews: 962 reviews | Star Rating: 4.76
Real Customers, Real Reviews
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The flowers were perfect and exactly what I ordered. Thanks for doing such a great job!! Special ordering the sunflowers for me was a bonus!!!! I will definitely order from you again and recommend you highly.
A wonderful bouquet and a very smooth experience.
Thank you so much for taking good care of my customer.Hope you have a blessed Valentine week.
The arrangement is beautiful. Thank you so much.
The planter is beautiful. My niece and her family really liked it. Thank you.
gorgeous flowers that the family can take home after the service. thank you Blames.
Living out of state, I use Balmes Flowers to send flowers to friends in the Gurnee area. The arrangements are always beautiful and longlasting. The people are always helpful and pleasant when I call.
Balmes made the process of finding the perfect arrangement easy! I am very happy with everything Balmes did for me. The arrangement is beautiful.
Beautiful! Thank you so much for your quick service and beautiful flowers!
The flowers were beautiful! My aunt loved them! Thank you so much fir the beautiful flower arrangement.
Beautiful arrangement and great communication!
This is pretty but looks nothing like what was represented when I ordered. The flowers were red and bright and was called OOOh La La. This is OOOh La Blah. Disappointed. The pictures on your site is all we have to go by, so it should be understandable why the dissapointment. Thank you for your speedy delivery.
Nice and includes a delivery, but not sure it looks like $280 in flowers.
This arrangement is great and still going strong. I'm a repeat customer, and the picture speaks to why!
Saw them in person and they were lovely. Thank you!
an attractive arrangement of flowers for the amount of money provided.. thanks for the photo. Plaza Affaires... Beaver Dam Wisconsin.
I called and spoke to the designer about this arrangement due to there being only 5 open flowers on an arrangement going to a funeral home.There is not 1 open bloom on the ENTIRE right side of this arrangement.I was told a new arrangement would be made and a new photo sent.I never received a new photo (I see you have now closed for the day) so I have no idea what was sent to the funeral home.To say that customer service was lacking from the person I spoke to is being polite.She was immediately defensive towards me.I know that no one likes dealing with an unhappy customer,but sometimes the customer is justified with their unhappiness and I don't see how this isn't one of those times.I don't understand why I wasn't called to discuss substitutions when it was clear this arrangement was going to be 90% closed.Going to a funeral,I need it to be open and look good today,not 4 days from now. I was told you don't do substitutions and I would suggest you start because wanting to send out a sympathy arrangement that is 90% closed instead of making a quick phone call seems lazy. And, again, lacking in customer service.
Always pleased with Balmes bouquets. Even though I've moved away from the Gurnee area, I still only use them when sending something local.