Ashland Addison Florist Co., Chicago, IL - Customer Flower Reviews

I actually thought the roses could be fresher, they appear to be wilting and no ribbon was included. I paid over $125 for this and thought it could of been better thanks for your help and I do appreciate the timeliness of the order

I received a photograph of the arrangement I order at 9:20am on February 28th expected them to be delivered shortly after. I called at 1:00pm in the afternoon after nothing was yet delivered and was told that they would be delivered within the hour. I called again at 3:30 with still no flowers and was told that they would be there in "13 minutes". They finally arrived just before 4:00 looking just as I suspected, wilted after sitting on a truck or in the shop for almost 7 hours. These were for my wife on her birthday and you made me look like a complete jerk.

I was beyond enamored by AA's floral design when I first found them in 2021. Unsure who or what changed but something definitely has. Expressed that dahlias were my wife's favorite flower and requested a bouquet of them that showcased/complimented that (she got what's pictured). The customer service is good and they did try to remedy the situation. Unfortunately, this was the remedy--0 for 2. Gonna take a break from them and maybe they'll find their mojo/good designers again.

Very disappointed. I have been ordering anniversary flowers for the past three years from Ashland Addison and have been very happy with the quality of the flowers and the service received. Unfortunately this year the arrangement had a rather scruffy look to it with several leaves folded, torn and with holes in them. Also, I ordered a plush animal to accompany the flowers and never received it. Only upon contacting customer service was I told that it was out of stock. They did refund the price of the plush animal but I remain disappointed that I was never contacted before delivery about the out of stock item. Not a great experience this year.

Overall not a good experience. I have used multiple other companies who have had no issue delivering to the building, inexplicably this couldn't be for some reason. I then called in and was told they would be delivered the following morning, which was needed as it was time sensitive. An hour later I got a call that said they couldn't be delivered until it was too late. Poor communication and unfortunately I can't recommend using this service. I gave two stars because the rep who helped me was pleasant and processed my refund quickly but it was a very big disappointment.

This arrangement doesn't look as pretty as the one I selected online.

It's nice but the one one the website looks much better

Nothing like the picture, they were all roses in the pic.

I normally LOVE everything from Ashland Addison. While the plant was gorgeous, the delivery was lacking. I guess I'm used to flowers/plants/arrangements being wrapped in paper when delivered. It was delivered with just a card, no paper or plastic or in a box base and left on a porch. Disappointing.

I was hoping it had more purple and white flowers as displayed in the example.

The flowers are beautiful but for the price we were expecting a larger/ taller arrangement.

I honestly did not like the arrangement this time. It lacked white flowers. The blue seem to be just thrown on there.

Does not look as full as the arrangement on their website. Have to call and ask they make adjustments.

I love it every time I come the flowers get better and better. Thank you.

Flowers don't look healthy don't look like the picture

Not as colorful and flowing as the photo online. The photo online is purples and pinks, bright and tall around the statue and sweeping around the base. This arrangement does not have the same color feel and flowing sweep of flowers. Usually the photos are similiar. I do not get the same feeling looking at this.

I requested no carnations

It's ok, look sad, diferent from the picture

Not what was pictured online for $160.00. This does not seem like a large arrangement. Certainly NOT worth the price

Some of the flowers were slightly wilted and the receiver did not think it looked like the picture.

Very very expensive for what is included I could not believe this price point for over $300 not including delivery!!! Mother's Day should not be a day to take advantage of people wanting to give!!!

The picture that was sent to me was beautiful but I do not believe that the same plant was sent to my son. He sent me a picture once it was received as well. And it had yellow leaves, looked smaller and in the front the bow was smashed down into the plant & could barely be seen. I'm definitely disappointed because if that is the case that is an unacceptable business practice.

The picture sent by the florist appears to have less flowers than the picture on the website. The even sadder part is that I paid for an upgrade and instead got a downgrade on the arrangement. I am disappointed with this arrangement. Probably won't be ordering from this place again. I do appreciate getting a photo to view the arrangement.

this does not look like anything in the picture i choose. Do NOT like. the planter was plain and there was no color in the succulents. NOT Happy!!!!!

this is beautiful but the flower delivered does not have the same amount of flowers , lots of leaves!