Ashland Addison Florist Co., Chicago, IL - Customer Flower Reviews
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Total reviews: 33017 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
29,672
|
89.87% |
| 4 Star ★★★★☆ |
1,544
|
4.68% |
| 3 Star ★★★☆☆ |
774
|
2.34% |
| 2 Star ★★☆☆☆ |
487
|
1.47% |
| 1 Star ★☆☆☆☆ |
540
|
1.64% |
Real Customers, Real Reviews
All reviews are from verified Ashland Addison Florist Co. customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
Francis Blume
Francis Blume
Jan 19, 2018
After repeated attempts to change the name on the account to be BLUME instead of BLOOM, your company insists on spelling it incorrectly( see this current email ) Also the flowers that were sent to the funeral home included hydrangea which look wilted. W
Reviewed By:
Susan E. Thorngren
Susan E. Thorngren
Jan 17, 2018
Thank you for the picture. I wasn't expecting three large hydrangias to dominate the bouquet. It appears as if you wanted to "fill up" the vase vs. using several more proportionate white, pink and purple flowers. Was this honestly the only white flower
Reviewed By:
Monckton
Monckton
Dec 27, 2017
It doesn't look so Gourmet
Reviewed By:
Ellen Turner
Ellen Turner
Dec 23, 2017
I expected a few more red roses and red carnations
Responded To By:
Chris / Manager
Chris / Manager
Dec 23, 2017
We're happy we got to speak to you this morning Ellen! As mentioned, we are adding more flowers to your centerpieces.
Thank you for your feedback! Merry Christmas!
Zoe
Thank you for your feedback! Merry Christmas!
Zoe
Reviewed By:
Maureen O.
Maureen O.
Dec 16, 2017
I have always been 100% satisfied, but my Christmas order today does not match the photo on the website (Thomas Kinkade arrangement). The missing component is the dark colored leaf pieces added in the photo on the website but not seen in my arrangement.
Responded To By:
Chris / Manager
Chris / Manager
Dec 16, 2017
Dear Maureen, Thank you for your bringing this to our attention. The arrangement is still in our shop so we are re-designing it and will email you a new photo shortly. Please accept our apologies!
Best,
Zoe
Best,
Zoe
Reviewed By:
Christina Constantinou
Christina Constantinou
Dec 14, 2017
Not happy with the outcome. Not as I wanted and they didn't put the leaves in the vase as I described.
Reviewed By:
Arlene Glowe
Arlene Glowe
Dec 11, 2017
I'm sorry, but I am disappointed in the flowers. They do not have a "new baby look" about them. In my opinion, they look like I went into my yard and picked some flowers for a casual centerpiece. I think I would have been better off with a single rose in
Reviewed By:
Thomas tocalis
Thomas tocalis
Nov 26, 2017
The arrangement delivered was not even close to the one shown in your thanksgiving ads. I was very disappointed
Reviewed By:
Sara/Kelly
Sara/Kelly
Nov 8, 2017
Can you please add more flowers that are open and already bloomed ? its ok if it is a different type of flower added. I understand that it will increase the price. thank you for your help.
Reviewed By:
Milburn
Milburn
Nov 3, 2017
I thought the arrangements would be larger and the two balloons bigger
Responded To By:
Chris / Manager
Chris / Manager
Nov 3, 2017
Thank you for your feedback! We are very happy we were able to talk to you over the phone and discuss what concerned you. As mentioned, this picture was taken from far away so we could fit all 3 arr... More
Thank you for your feedback! We are very happy we were able to talk to you over the phone and discuss what concerned you. As mentioned, this picture was taken from far away so we could fit all 3 arrangements. The arrangements are much larger than they appear to be in this picture.
Thank you again for your order! We look forward to helping you again in the future.
Less
Thank you again for your order! We look forward to helping you again in the future.
Less
Reviewed By:
Michael
Michael
Nov 2, 2017
Is the the “large” version I ordered? It looks small.
Responded To By:
Chris / Manager
Chris / Manager
Nov 2, 2017
Thank you for your feedback Michael! We are truly sorry this picture did not do this arrangement justice! The design was upgraded and is pretty large.
We will also call you and clarify the size over the phone.
Thank you again!
We will also call you and clarify the size over the phone.
Thank you again!
Reviewed By:
Natalia
Natalia
Oct 30, 2017
I unfortunately got charged for the wrong plant I ordered. The photos on the site from what I ordered looked much different than what was received. This was a condolences gift to a friends father to passed away. A little disappointed :(
Reviewed By:
JJP
JJP
Oct 12, 2017
Perfect!!!
Reviewed By:
Michele smith
Michele smith
Oct 10, 2017
This is not what was sent to my friend. The yellow flowers were on the outside nothing was in the top of the vase. I did not see any of the stones in there. She sent me a picture of it. It was beautiful but not inside the vase or the stones on the bottom.
Reviewed By:
Theresa Rooney on behalf of Fr. Jack
Theresa Rooney on behalf of Fr. Jack
Oct 3, 2017
Unfortunately we were not overly pleased with this arrangement. We requested a Fall bouquet with fall flowers and fall colors and unfortunately we don't feel that is what we got. It was very bright. Thank you for asking.
Reviewed By:
John Underwood
John Underwood
Sep 22, 2017
They look weedy/unkempt - the picture on website showed other flowers mixed in.
Reviewed By:
Wendy Thirtle
Wendy Thirtle
Sep 21, 2017
First off, I am very disappointed you can't spell my last name correctly, nor did you correct it when I called to complain about the originally delivered flowers. It's STILL wrong. My last name is spelled "Thirtle". There is no "U" in Thirtle. Secondly,
Reviewed By:
Nancy Dingle
Nancy Dingle
Sep 1, 2017
I ordered the pink and purple weath for a women. The flowers were delivered a day late and the wrong color. I was very disappointed.
Responded To By:
Chris / Manager
Chris / Manager
Sep 1, 2017
Thank you for your review Nancy! We are sorry we couldn't reach you over the phone. We wanted to let you know that the wreath was delivered one hour before the service began as that is when the churc... More
Thank you for your review Nancy! We are sorry we couldn't reach you over the phone. We wanted to let you know that the wreath was delivered one hour before the service began as that is when the church could accept it. However, we are terribly sorry for creating the wrong color scheme wreath. You did request the feminine wreath and that is our error. We look forward to talking to you and making this right.
Best,
Zoe
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Best,
Zoe
Less
Reviewed By:
Ashley
Ashley
Aug 11, 2017
Terrible...this is no where near close to the arrangement I ordered. And the resolution was to re-send the correct arrangement who does that??? Re-deliver Flowers? Then I asked for a partial refund which I though would be half NOT!! I was offered 15% then
Responded To By:
Chris / Manager
Chris / Manager
Aug 12, 2017
Good morning Ashley - we are so very sorry you were not pleased with the arrangement we delivered on your behalf. We do guarantee 100% satisfaction to our customer and are are truly sorry you had thi... More
Good morning Ashley - we are so very sorry you were not pleased with the arrangement we delivered on your behalf. We do guarantee 100% satisfaction to our customer and are are truly sorry you had this experience. Please know that the charges on your order have been cancelled. We hope you do trust in our services in the future.
Have a great weekend!
Best,
Zoe
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Have a great weekend!
Best,
Zoe
Less
Reviewed By:
Aida abella
Aida abella
Aug 11, 2017
Less flowers and roses than what I saw in your catalogue !!
Responded To By:
Chris / Manager
Chris / Manager
Aug 12, 2017
Thank you for your feedback Aida! We are truly sorry you were not please with this design. As mentioned on the phone, the lilies we sent were really fresh and have not yet bloomed. We apologize thi... More
Thank you for your feedback Aida! We are truly sorry you were not please with this design. As mentioned on the phone, the lilies we sent were really fresh and have not yet bloomed. We apologize this picture did not do this arrangement justice as it is hard to see all the flowers that are on all sides.
Please know we always appreciate your feedback and mostly appreciate your business.
Best,
Zoe
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Please know we always appreciate your feedback and mostly appreciate your business.
Best,
Zoe
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Reviewed By:
Mary
Mary
Aug 10, 2017
Saw them personally first hand and was not impressed
Reviewed By:
Benjamin Brittsan
Benjamin Brittsan
Aug 10, 2017
This was $200.00? Where are the high end flowers? Peonies, cabbage roses, ???... etc. That's what I asked for, not this. A big beautiful, classic classy bouquet. Im upset.
Responded To By:
Chris / Manager
Chris / Manager
Aug 10, 2017
Thank you so much for your feedback Benjamin! We are really sorry to hear you were not pleased with the design! This was designed all-around so unfortunately you cannot see all the flowers included.... More
Thank you so much for your feedback Benjamin! We are really sorry to hear you were not pleased with the design! This was designed all-around so unfortunately you cannot see all the flowers included. We are sorry this picture did not do this arrangement justice however we want you to be pleased with your purchase so we will re-design a new arrangement and send you another picture. We appreciate your business and look forward to receiving your feedback on the new arrangement!
Best,
Less
Best,
Less
Reviewed By:
Rita Edidin
Rita Edidin
Aug 10, 2017
Disappointed that the "Lady Bug" vase was not included! This is the reason I selected this arrangement....
Responded To By:
Aug 10, 2017
Hi Rita - we are truly sorry about this! We have contacted you and are sending you a gift card for a future purchase. Thank you for letting us know!
Best,
Zoe
Best,
Zoe
Reviewed By:
fixitkent
fixitkent
Jul 25, 2017
This is the first time I have been disappointed in an arraignment from Ashland Addison Florists. The "Pick Me Up" bouquet pictured on the website is a lovely, exquisitely composed arrangement with wonderful dimensions. The picture of the actual arrangemen
Responded To By:
Chris / Manager
Chris / Manager
Jul 25, 2017
Thank you for sending us your feedback so quickly Kenton! We have recreated the design and will be sending you a new picture shortly.
Please let us know if there is anything else we can do.
Best,
Zoe
Please let us know if there is anything else we can do.
Best,
Zoe
Reviewed By:
Carol
Carol
Jul 21, 2017
I don't think that bouquet of flowers look worth the cost. I'm a little disappointed.
