Ashland Addison Florist Co., Chicago, IL - Customer Flower Reviews
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Total reviews: 33024 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
29,679
|
89.87% |
| 4 Star ★★★★☆ |
1,544
|
4.68% |
| 3 Star ★★★☆☆ |
774
|
2.34% |
| 2 Star ★★☆☆☆ |
487
|
1.47% |
| 1 Star ★☆☆☆☆ |
540
|
1.64% |
Real Customers, Real Reviews
All reviews are from verified Ashland Addison Florist Co. customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
Carolyn
Carolyn
May 1, 2016
Small and overpriced. Looked much better in photo and would have been great if bigger but in reality they were very small.
Reviewed By:
Linda Frank
Linda Frank
Apr 25, 2016
Flowers looked wilted. A little disappointed as I always use Ashland and refer to friends, family and coworkers.
Reviewed By:
Larry
Larry
Apr 17, 2016
The arrangement was considerably 'sparse' when compared to the website image - the deceased's family liked it, but I was very disappointed.
Reviewed By:
Bette Bottoms
Bette Bottoms
Apr 14, 2016
This was the first time I have been really disappointed in your arrangements. I would have expected at least one contrasting color.
Reviewed By:
Marie Mitchell
Marie Mitchell
Apr 9, 2016
I was so disappointed and just a bit embarrassed that the flowers look so minuscule I thought you'd put some in a tall vase the individual flowers are very pretty but they were just so very small for what I thought I was going to be sending 😞 I sh
Reviewed By:
Patti Noonan
Patti Noonan
Mar 31, 2016
I went to the wake and saw the plant. It was flat on one side, the white petals were flopped over, I was not happy with it.
Responded To By:
Chris / Manager
Chris / Manager
Mar 31, 2016
We are so very sorry to hear this Patti! Thank you for your feedback and the opportunity to make this right. A new plant will be sent to your recipients today.
Best,
Zoe
Best,
Zoe
Reviewed By:
George Bay
George Bay
Mar 28, 2016
The floral arrangement that was created differed significantly from the picture on your website - it was very "clunky" - not up to your usual artistic standards. Gonna have to think twice about making my usual holiday flower orders through your company
Reviewed By:
Linda R
Linda R
Mar 26, 2016
I called my order in and asked for baby light pink carnations, daisies and white hydrangeas. The florist confirmed she had the flowers in stock. I explained that my daughter had just had a baby girl. Since my daughter does not care for roses I wanted to s
Reviewed By:
Dustin
Dustin
Mar 18, 2016
Smelled and we asked for no smell
Reviewed By:
Mary Lou Tomecek Baker
Mary Lou Tomecek Baker
Mar 18, 2016
better than the last 2 arrangement. I only hope that in future request for your clients that you hold true to your website. Dealing with our colleague passing and then going through the frustration of getting the right arrangement was all to much at t
Reviewed By:
Sharon Reich
Sharon Reich
Mar 17, 2016
Although, the bouquet was attractive, the flowers were not very fresh and already had brown edges
Reviewed By:
Loretta Wiedel
Loretta Wiedel
Mar 14, 2016
I asked for Daisies I was told it would be yellow, white & purple. It was pink and white in a white vase I paid $80.43 and I didn't get what I ordered. My Aunt loves daisies and yellow are her favorite. They did bring the flowers in and put them on
Reviewed By:
Mary Tures
Mary Tures
Mar 10, 2016
I'm disappointed this arrangement doesn't look as nice as the arrangement shown online - it was tight and full. I paid for extra flowers to full the adjusted vase, but the arrangement doesn't look as nice (It actually looks like something I could have pu
Responded To By:
Chris / Manager
Chris / Manager
Mar 10, 2016
Dear Mary - thank you for your feedback! We are truly sorry to hear you were disappointed with the design. Thank you for allowing us to make this right though. We appreciate your business and hope you can trust in our services in the future.
Best,
Zoe
Best,
Zoe
Reviewed By:
Laurie pfister
Laurie pfister
Mar 7, 2016
I'm sorry, for $120 I thought there would be way more flowers.,,a little disappointed.
Reviewed By:
Susan
Susan
Mar 3, 2016
Does not really look like the arrangement we orders which also had white lilies and roses. Very Disappointed
Reviewed By:
Julie coy
Julie coy
Mar 3, 2016
I was disappointed. First, I expected more for 50.00. Secondly, I had expected more spring blooms. I saw maybe 3 tulips but otherwise seemed like cheaper "fillers".
Reviewed By:
Didi
Didi
Feb 25, 2016
The bouquet sent looks nothing like the one I have picked from the website
Reviewed By:
Shea
Shea
Feb 23, 2016
Not as nice as the picture on the website.
Reviewed By:
Katie
Katie
Feb 20, 2016
Usually very happy with orders and the arrangement looks great but I was told these died just a few days after they were delivered so that is disappointing considering I choose to spend more (almost $100 including tax+delivery) for the quality I usually s
Reviewed By:
Michelle Reynolds
Michelle Reynolds
Feb 19, 2016
I have to be honest based on the picture I am disappointed for the quality and size of the arrangement for the cost of $150.00
Reviewed By:
Gus
Gus
Feb 16, 2016
I've been a loyal customer for sometime now and I only order from Ashland Addison Florist. They have great service and quality. This is the first time I've been disappointed in the product. The quality in the flowers were below the standards I've come to
Responded To By:
Chris / Manager
Chris / Manager
Feb 16, 2016
Gus - thank you so much for your feedback! We are truly sorry to hear this and are glad you are giving us the opportunity to make this right. We do appreciate your business! Many thanks!
Zoe
Zoe
Reviewed By:
Carmella Foster
Carmella Foster
Feb 15, 2016
Per attendees at the services, indicated that the plants were small for the price of the arrangement that was sent. They were disappointed because they know what a great job Ashland Addison usually provides for CRCC.
Reviewed By:
Sharon Kutta
Sharon Kutta
Jan 16, 2016
They look a little leggy ands sloppily arranged. not your best job
Reviewed By:
Ashley
Ashley
Jan 12, 2016
I love the ability to see what was sent... Unfortunately, I don't think you guys filled my order at all. I asked for something really bright and cheerful, and (specifically) no lilies, and I spent $80 for this silk arrangement. You be the judge...
Responded To By:
Chris / Manager
Chris / Manager
Jan 12, 2016
Hello Ashley - thank you so much for your feedback!
We are really sorry to hear you were not pleased with the silk arrangement we sent. You did ask for a bright and cheerful arrangement and I a... More
We are really sorry to hear you were not pleased with the silk arrangement we sent. You did ask for a bright and cheerful arrangement and I a... More
Hello Ashley - thank you so much for your feedback!
We are really sorry to hear you were not pleased with the silk arrangement we sent. You did ask for a bright and cheerful arrangement and I am very sorry we did not fulfill your wish.
Please know that your complete satisfaction is very important to our family owned business and we would love to be able to make this right.
We have left you a message and sent you a email and hope to hear back from you soon. Once again, please accept our sincerest apologies!
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We are really sorry to hear you were not pleased with the silk arrangement we sent. You did ask for a bright and cheerful arrangement and I am very sorry we did not fulfill your wish.
Please know that your complete satisfaction is very important to our family owned business and we would love to be able to make this right.
We have left you a message and sent you a email and hope to hear back from you soon. Once again, please accept our sincerest apologies!
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Reviewed By:
Lisa Gronke
Lisa Gronke
Jan 12, 2016
Asked for Gerber daisies to be added and just don't see that the were, although I was assured on the phone they were added. Nothing spectacular about this piece. Needs more contrast, esp in middle.
Responded To By:
Chris / Manager
Chris / Manager
Jan 12, 2016
Dear Lisa - thank you for your feedback! We are truly sorry for your instructions were not followed through as promised. We have left you a message and sent you a email and are hoping we can rectify... More
Dear Lisa - thank you for your feedback! We are truly sorry for your instructions were not followed through as promised. We have left you a message and sent you a email and are hoping we can rectify this error as soon as possible for you!
Looking forward to hearing back from you.
Best,
Zoe
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Looking forward to hearing back from you.
Best,
Zoe
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