Ashland Addison Florist Co., Chicago, IL - Customer Flower Reviews

Pilsen Design Center
1956 W. 17th St
Chicago, IL 60608
+1 (312) 432-1800
www.ashaddflorist.com

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Total reviews: 33029 reviews | Star Rating: 4.8
5 Star ★★★★★
 
 
29,682
 89.87%
4 Star ★★★★☆
 
 
1,544
 4.67%
3 Star ★★★☆☆
 
 
775
 2.35%
2 Star ★★☆☆☆
 
 
488
 1.48%
1 Star ★☆☆☆☆
 
 
540
 1.63%
Real Customers, Real Reviews

All reviews are from verified Ashland Addison Florist Co. customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 2 star reviews. Show all reviews

★★★★★
Reviewed By:
Jim Marino
Aug 14, 2015
In the past I received a confirmation email, this time I did not. I sent an email to your customer service and have not received a response.
Responded To By:

Aug 14, 2015
Hi Jim,

Please contact me when you can so I can verify the email address to where you have submitted your inquiry.

Thank you,

Becca
★★★★★
Reviewed By:
J C Lilly Windows & Doors
Aug 12, 2015
Not as nice looking as it usually is. This looks crammed in there.
★★★★★
Reviewed By:
Jennifer
Aug 10, 2015
My friend in the hospital ended up loving the flowers, unfortunately it was a headache and several days before she actually got them. I thought ordering them from the flower shop on the hospital website would be super easy and efficient, but unfortunately
Responded To By:

Aug 10, 2015
Hi Jennifer,

I am so sorry you feel this way, especially since you were informed throughout the entire process. However, I am very happy to hear that Judith is enjoying her flowers.

Best regards,
Becca
★★★★★
Reviewed By:
ESS
Aug 10, 2015
The bouquet was much smaller than I expected. For $50 excluding tax, this looked like a $20 bouquet from the grocery store.
Responded To By:

Aug 10, 2015
Hi Svetlana,

I'm so glad we were able to speak this morning. I'm sure the new flowers will be beautiful. Please let me know if you have any questions.

Thank you,

Becca
★★★★★
Reviewed By:
julie coy
Jul 24, 2015
I was very disappointed in this arrangement. Seemed too loose? And I didn't think some of the flowers fit the wild flower theme I had requested.
Responded To By:

Jul 24, 2015
Hi Julie,

I am so happy we were able to speak in regards to this arrangement today. Please let me know if you have any questions.

Becca
★★★★★
Reviewed By:
Alex
Jun 28, 2015
Some of the flowers in the arrangement arrived wilted. This is the first time I've experienced this with Ashland Addison
★★★★★
Reviewed By:
Ula
Jun 24, 2015
Seem very sloppily put together :/
★★★★★
Reviewed By:
N GALATTE
Jun 16, 2015
WOULD HAVE PREFERRED BRIGHT COLORS AND THE ARRANGEMENT IS BORING AND VERY PEDESTRIAN
★★★★★
Reviewed By:
Melissa
Jun 14, 2015
I've been so happy to know that since moving out of Chicago I could easily send family flowers from here. I've sent 2 great arrangements in the past month to my mom which were great. This particular arrangement was for my Uncle for Father's Day. I underst
Responded To By:

Jun 15, 2015
Hello Melissa,

I am so glad we were able to speak today in regards to the flowers. Please let me know if you have any other questions.

Thank you,

Becca
★★★★★
Reviewed By:
J.C. Lilly Windows
May 26, 2015
Not so crazy about this one.
★★★★★
Reviewed By:
Carlos arroyo
May 23, 2015
Again delivered late ... I understand one shop might be out of center flowers but it took 7hrs to deliver and she was gone and didn't get the flowers on her birthday.
Responded To By:
Chris / Manager
May 23, 2015
Hi Carlos - we are very sorry to hear you were disappointed with our delivery service! We have left you a message and have refunded the delivery fee on your order. We look forward to hearing back from you.

Best,

Zoe
★★★★★
Reviewed By:
diane
May 19, 2015
flower was late driver was rude flower look like a bunch of weeds I have ordered flowers since 1980 lived in lake view area in Chicago wasn't happy with flower
Responded To By:

May 19, 2015
Hi Diane,

I apologize for the delivery error. We have credited the delivery amount back to your account.

Sincerely,

Becca
★★★★★
Reviewed By:
C F Torri
May 15, 2015
doesn't look anything like the picture on the website when I ordered it
Responded To By:

May 15, 2015
Hi Charles,

Please contact us in regards to this order when you are available.

Thank you,

Becca
★★★★★
Reviewed By:
Mary Devine
May 10, 2015
The gardenias turned brown almost immediately. I've sent them from Ashland before and they lasted longer. Too bad. My mother-in-law is 94.
Responded To By:

May 11, 2015
Hello Mary,

Thank you for contacting me. I have left you a voice mail in regards to the flowers. Please feel free to contact me as soon as you can.

Best,

Becca
★★★★★
Reviewed By:
nancy
May 4, 2015
Very expensive for the size of the piece.
★★★★★
Reviewed By:
TAS
Apr 22, 2015
Disappointed for the $amt.paid. Not at all like the picture on the website.
Responded To By:

Apr 22, 2015
Hi Cindy,

I'm so glad we were able to speak and I could clarify the dimensions of this beautiful arrangement for you. I'm sure the recipient will be thrilled!!

Have a great day!

Becca
★★★★★
Reviewed By:
Elizabeth Krischer, U of I College of Medicine
Apr 15, 2015
Usually love your arrangements but was hoping for something blooming.
Responded To By:

Apr 16, 2015
Hi Elizabeth,

I'm so glad we were able to speak today. I have made the notes to your account, just as we discussed. Please let me know if you have any other questions.

Thank you,

Becca
★★★★★
Reviewed By:
Mary Ann
Apr 11, 2015
I guess I should have spent more money.
Responded To By:
Chris / Manager
Apr 11, 2015
Thank you for your review! We tried contacting you back but were not successful. We believe it is probably the design you were not completely satisfied with so we will be re-making your arrangement and send you a new picture. We truly hope you like it.

Best,

Zoe
★★★★★
Reviewed By:
Orlando Ortiz
Mar 21, 2015
I didn't feel it was as special as I originally envisioned it. I have seen better for the same price range in the city. Thanks for making it happen on such short notice!
★★★★★
Reviewed By:
Greg Graham
Mar 13, 2015
Wow! not like we discussed...mostly purple hyacinths, with some pink and white lots of red and yellow tulips for color. Wanted just to keep it always from too many pastels as it's for a man. Ashland Adison used to do superb work (first was introduced whil
Responded To By:

Mar 13, 2015
Hi Greg,

I'm glad we were able to speak over the phone. I look forward to hearing how these flowers develop in size and color as the days pass.

Thank you,

Becca
★★★★★
Reviewed By:
Michelle
Mar 9, 2015
These type of flowers & colors seem very different from the picture I saw on your website The website pic has several peach or pink bloomed roses This arrangement looks dull & tired compared to the website pic
★★★★★
Reviewed By:
Jeanette Porter
Mar 3, 2015
The names were left off the card. Thought it would be taller with more flowers. Does not like pink. Didn't think to express this. Next time, I'll will be more specific. Thank you.
★★★★★
Reviewed By:
Sharon
Feb 12, 2015
I had to call to have this arrangement redone because it looked nothing like the picture. It is better but not as pictured. The explanation I got was because it is a Teleflora and their photos have all of the flowers on one side. I understand that the d
Responded To By:

Feb 12, 2015
Hi Sharon,

I'm so sorry you feel that way. We would be happy to make another attempt but at this point it would not be able to be delivered until tomorrow. Maybe to a home address? We ... More
Hi Sharon,

I'm so sorry you feel that way. We would be happy to make another attempt but at this point it would not be able to be delivered until tomorrow. Maybe to a home address? We would be happy to have one of our designers make something in a similar style arrangement if you prefer, keeping with the baby girl theme of course. Please let me know.

Becca
Less
★★★★★
Reviewed By:
Kay Pearson
Feb 9, 2015
The gentleman who assisted me was very helpful even when I changed the order so that the flowers were not delivered. When I picked up the arrangement, I was not happy with it. I asked for some of the flowers, the round gerber daisies to be removed, becaus
★★★★★
Reviewed By:
lAURA jOHNSON
Feb 6, 2015
SORRY, THIS MUST BE A FILE PHOTO...THE FLOWERS THAT WERE DELIVERED DID NOT LOOK THESE. IT WAS NOT A, SPECIAL LOOKING ARRANGEMENT. THE FLOWERS DID NOT LOOK FRESH NOR VIBRANT IN COLOR. I HAD THEM SENT FROM WITHIN THE HOSPITAL BECAUSE OF THE WEATHER. THE R
Responded To By:

Feb 6, 2015
Hello Laura,

Thank you for contacting me. I just left you a message in regards to this order. Please give me a call when you can.

Becca
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