Bountiful Flower Patch, Bountiful, UT - Customer Flower Reviews
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Total reviews: 8830 reviews | Star Rating: 4.74
| 5 Star ★★★★★ |
7,662
|
86.77% |
| 4 Star ★★★★☆ |
562
|
6.36% |
| 3 Star ★★★☆☆ |
249
|
2.82% |
| 2 Star ★★☆☆☆ |
156
|
1.77% |
| 1 Star ★☆☆☆☆ |
201
|
2.28% |
Real Customers, Real Reviews
All reviews are from verified Bountiful Flower Patch customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Julie Maughan
Julie Maughan
Aug 22, 2020
I ordered a ‘Changing Seasons' arrangement today. I also ordered this same arrangement earlier this week, and this does not look like it at all. The order I made earlier this week had sunflowers. The arrangement shown here had no sunflowers, and looks p
Reviewed By:
JR
JR
Jul 3, 2020
Hugely disappointing and not at all what we ordered for my aunt's funeral. Wrong color, wrong size, wrong type of arrangement, wrong container and wrong type of arrangement, Ordered a funeral spray and got a vase of flowers.
Reviewed By:
Laci Shupe
Laci Shupe
Jun 26, 2020
Definitely disappointed this time around. I ordered the same bouquet a few months ago and it was 100 times better.
Reviewed By:
tiff
tiff
Jun 16, 2020
Yuck. There is no color??? Can you add some color?
Reviewed By:
McKenna Hanson
McKenna Hanson
Jun 13, 2020
Never received my order
Reviewed By:
Carrie
Carrie
Jun 8, 2020
These flowers do not look fresh. Not satisfied with the bundle
Reviewed By:
Maria Walton
Maria Walton
Apr 24, 2020
Doesn't look like the photo from the website, looks pretty sad.
Reviewed By:
Robyn Young
Robyn Young
Apr 13, 2020
This looks nothing like the picture I ordered from. Why all the greenery and hardly any flowers? I ordered a flower bouquet, not a leaf bouquet. disappointed.
Reviewed By:
Michelle Millar
Michelle Millar
Mar 14, 2020
I absolutely HATE it.
Responded To By:
Jaimee Rogers / Call Center Assistant Manager
Jaimee Rogers / Call Center Assistant Manager
Mar 14, 2020
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Jaimee Rogers
Call Center Assistant Manager-Flower Patch-Corporate Office
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I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Jaimee Rogers
Call Center Assistant Manager-Flower Patch-Corporate Office
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Reviewed By:
Russ
Russ
Mar 2, 2020
Window for delivery was 10am - 2pm. Flowers didnt arrive until 3 -3:30. Recipient of the flowers came in at 2pm for a shift and the surprise was not how it should have been.
Responded To By:
Jaimee Rogers / Call Center Assistant Manager
Jaimee Rogers / Call Center Assistant Manager
Mar 2, 2020
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Jaimee Rogers
Call Center Assistant Manager-Flower Patch-Corporate Office
Less
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Jaimee Rogers
Call Center Assistant Manager-Flower Patch-Corporate Office
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Reviewed By:
Tim
Tim
Feb 21, 2020
The flowers were not delivered as promised. They arrived on Tuesday after Valentine's Day. They were beautiful however I will not use this service again. I have lost trust in your Customer service.
Reviewed By:
Juli Klemm
Juli Klemm
Jan 29, 2020
I ordered 2 dozen roses - this is not what I ordered! Please call me asap. 978-460-1478
Responded To By:
Bountiful / Manager
Bountiful / Manager
Jan 29, 2020
Thank you for taking the time to communicate to use why the picture did not meet what your expectation where from when you called in and placed the order. I am glad we were able to correct the situati... More
Thank you for taking the time to communicate to use why the picture did not meet what your expectation where from when you called in and placed the order. I am glad we were able to correct the situation and provide you with an arrangement that meets and hopefully exceeds your expectations.
Thank You for choosing flower Patch and we hope to serve you again in the future .
Kind regards,
Sean Heaps
Call Center Manager- Flower Patch Corporate Office
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Thank You for choosing flower Patch and we hope to serve you again in the future .
Kind regards,
Sean Heaps
Call Center Manager- Flower Patch Corporate Office
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Reviewed By:
Ally Frost
Ally Frost
Jan 16, 2020
I would love to review the flowers I ordered, but THEY NEVER SHOWED UP! I called and ordered flowers @ 8:35 am January 14th to be delivered for my mom's 86th birthday from your Bountiful store, which is 10 minutes away from her house. I discussed with J
Responded To By:
Bountiful / Manager
Bountiful / Manager
Jan 18, 2020
Im glad we were able to accommodate your request and provide a solution which met what you were looking for. You should see your refund with in the next few days.
Kind Regards..
Sean Heaps
Call Center Manager- Flower Patch- Corporate Office
Kind Regards..
Sean Heaps
Call Center Manager- Flower Patch- Corporate Office
Reviewed By:
Jamie Conklin
Jamie Conklin
Dec 30, 2019
Received 2 different photos of my order, called to verify order would be placed, they had a computer glitch,asked to be delivered asap as I called at 2 and it still wasn't delivered and didn't want the flowers to sit all weekend. The flowers were still de
Responded To By:
Bountiful / Manager
Bountiful / Manager
Dec 30, 2019
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement to exceed you expectations for the services you will be using this for. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement to exceed you expectations for the services you will be using this for. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
Reviewed By:
Carrie
Carrie
Dec 27, 2019
Lots of greenery, not many flowers like pictured in the selection. Was expecting more flowers. Not many lillies, carnations or roses.
Reviewed By:
SF
SF
Oct 8, 2019
Very disappointed. With the exception of the ceramic pumpkin, it has VERY LITTLE resemblance to the picture online.
Reviewed By:
Zack
Zack
Sep 27, 2019
They look great! However that's not what she received. Very dissatisfied.
Reviewed By:
Scott W
Scott W
Jul 3, 2019
Totally wilted and flat in 4 days
Responded To By:
Bountiful / Manager
Bountiful / Manager
Jul 6, 2019
Hi Scott!
We are sorry that the initial product died so soon, but
we are thrilled that you allowed us to make things right by replacing it with a fresh one!
Thank you for your feedback and continued business with us.
We are sorry that the initial product died so soon, but
we are thrilled that you allowed us to make things right by replacing it with a fresh one!
Thank you for your feedback and continued business with us.
Reviewed By:
Kami
Kami
Jul 1, 2019
Not satisfied. It was quite a bit different than what I ordered and thought it would be.
Reviewed By:
William
William
May 29, 2019
Not what the photo shows and not what I expected.
Responded To By:
Bountiful / Manager
Bountiful / Manager
May 29, 2019
Hi there!
It looks like you placed an online order for our Sunshine and Gerberas
arrangement. As shown online, this arrangement stands 18 inches
tall and 5 inches wide and includes... More
It looks like you placed an online order for our Sunshine and Gerberas
arrangement. As shown online, this arrangement stands 18 inches
tall and 5 inches wide and includes... More
Hi there!
It looks like you placed an online order for our Sunshine and Gerberas
arrangement. As shown online, this arrangement stands 18 inches
tall and 5 inches wide and includes 3 gerbera daisies with
filler and a French stripe ribbon sash.
If this is a freshness or quality issue, do not hesitate to call us.
801-506-9280.
Less
It looks like you placed an online order for our Sunshine and Gerberas
arrangement. As shown online, this arrangement stands 18 inches
tall and 5 inches wide and includes 3 gerbera daisies with
filler and a French stripe ribbon sash.
If this is a freshness or quality issue, do not hesitate to call us.
801-506-9280.
Less
Reviewed By:
Kent nye
Kent nye
May 20, 2019
Did not order these
Responded To By:
Bountiful / Manager
Bountiful / Manager
May 20, 2019
Hi Kent!
It appears that we scanned the incorrect product.
We did deliver your planter as discussed.
Thanks for your feedback!
It appears that we scanned the incorrect product.
We did deliver your planter as discussed.
Thanks for your feedback!
Reviewed By:
M
M
Apr 21, 2019
They didn't deliver what i ordered. Poor customer service
Reviewed By:
????????????????????
????????????????????
Apr 14, 2019
That is completely wrong! I ordered RED WHITE AND BLUE! What's up with that?
Responded To By:
Bountiful / Manager
Bountiful / Manager
Apr 15, 2019
Vickie,
I’m so sorry!
It looks like we pictured the wrong arrangement!
The one that was sent out was actually red, white, and blue.
Do not hesitate to call if you have any questions 801-506-9280
I’m so sorry!
It looks like we pictured the wrong arrangement!
The one that was sent out was actually red, white, and blue.
Do not hesitate to call if you have any questions 801-506-9280
Reviewed By:
Tyra
Tyra
Apr 11, 2019
Not impressed.
Responded To By:
Bountiful / Manager
Bountiful / Manager
Apr 15, 2019
Tyra,
We are disappointed that you were not impressed with the $55 planter
basket that you ordered. As described on our website, this planter stands 18 inches high and 14 inches wide, and... More
We are disappointed that you were not impressed with the $55 planter
basket that you ordered. As described on our website, this planter stands 18 inches high and 14 inches wide, and... More
Tyra,
We are disappointed that you were not impressed with the $55 planter
basket that you ordered. As described on our website, this planter stands 18 inches high and 14 inches wide, and includes five (4 inch) green plants & one (4 inch) blooming plant. If this is a freshness or quality issue, we would be happy to replace your planter at no extra cost to you. Please contact our shop with any questions or concerns at 801-506-9280. We hope we can impress you better in the future.
Less
We are disappointed that you were not impressed with the $55 planter
basket that you ordered. As described on our website, this planter stands 18 inches high and 14 inches wide, and includes five (4 inch) green plants & one (4 inch) blooming plant. If this is a freshness or quality issue, we would be happy to replace your planter at no extra cost to you. Please contact our shop with any questions or concerns at 801-506-9280. We hope we can impress you better in the future.
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Reviewed By:
Kamile
Kamile
Mar 19, 2019
I'm sorry to say I was very disappointed in this arrangement. I have ordered many times before with the same cost which was around $140 total and had received a much larger and impressive arrangement. This arrangement was small the leaves were dry several
Responded To By:
Bountiful / Manager
Bountiful / Manager
Mar 19, 2019
Kamile,
I see that you placed an order for a $125 Designer’s Choice Easel Arrangement in all blues and whites, with a blue bow.
We did our best to fill this order to the... More
I see that you placed an order for a $125 Designer’s Choice Easel Arrangement in all blues and whites, with a blue bow.
We did our best to fill this order to the... More
Kamile,
I see that you placed an order for a $125 Designer’s Choice Easel Arrangement in all blues and whites, with a blue bow.
We did our best to fill this order to the value of $125 (the starting value of an easel), while also satisfying the colors requested.
We are sorry you felt it was disappointing; we found it was quite stunning in person! :)
We do value your feedback and, in order to serve you better in the future, we request that you speak to a designer before placing your next order.
Less
I see that you placed an order for a $125 Designer’s Choice Easel Arrangement in all blues and whites, with a blue bow.
We did our best to fill this order to the value of $125 (the starting value of an easel), while also satisfying the colors requested.
We are sorry you felt it was disappointing; we found it was quite stunning in person! :)
We do value your feedback and, in order to serve you better in the future, we request that you speak to a designer before placing your next order.
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