Bountiful Flower Patch, Bountiful, UT - Customer Flower Reviews
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Total reviews: 8831 reviews | Star Rating: 4.74
| 5 Star ★★★★★ |
7,662
|
86.76% |
| 4 Star ★★★★☆ |
563
|
6.38% |
| 3 Star ★★★☆☆ |
249
|
2.82% |
| 2 Star ★★☆☆☆ |
156
|
1.77% |
| 1 Star ★☆☆☆☆ |
201
|
2.28% |
Real Customers, Real Reviews
All reviews are from verified Bountiful Flower Patch customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Scott
Scott
Sep 17, 2017
Poor delivery, (missed the day).Lack of follow through. Untruthful employees
Responded To By:
Sep 19, 2017
We are sorry you were unhappy with the delivery service. We attempted delivery to the recipient two different times and also tried to leave the arrangement with a neighbor but they wouldn't accept it.
Reviewed By:
Michael reid
Michael reid
Jun 7, 2017
The nite is to my wife! Melissa reid not Wilson !i hope you correct that before you deliver!
Reviewed By:
DJ
DJ
Apr 24, 2017
Sent to the wrong address!! And when I called, they were no help at all.
Reviewed By:
Dixie
Dixie
Apr 17, 2017
These flowers look depressing to me, unlike the bright cheerful bouquet that I thought I ordered. This was for a friend who was dying. I am actually sorry that I sent them.
Responded To By:
Apr 18, 2017
I am sorry that you were disappointed with your arrangement. We used the flowers that were available to us. We hope to serve you better next time.
Reviewed By:
Christina
Christina
Mar 29, 2017
This arrangement looks nothing like picture that was provided on their website. The arrangement was not worth money spent.
Reviewed By:
Bonnie Bell
Bonnie Bell
Mar 15, 2017
I LOVE getting the photos.....I wish I had gotten one of the first arrangement. It doesn't look like the photo at all,,, now that I am comparing it, the description says three colors of daisies I only see two https://www.flowerpatch.com/wp-content/upload
Responded To By:
Mar 20, 2017
I am sorry that you are disappointed with the arrangement. It does have 3 different colors of daisies in the arrangement. It has a stem of purple daisies at the top of the arrangement. Our camera is n... More
I am sorry that you are disappointed with the arrangement. It does have 3 different colors of daisies in the arrangement. It has a stem of purple daisies at the top of the arrangement. Our camera is not the highest quality, so it can make it hard to see some of the colors in the arrangement. They always look better in person. Thank you for your response.
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Reviewed By:
JO
JO
Feb 26, 2017
Ok, I'll review, but, you asked...so here goes. Ordering was good, would have much rather spoke to the actual shop myself instead of an operater, that was awful...she was nice just did NOT prefer that type of process for floral!!. However, I went with it
Responded To By:
Feb 28, 2017
I am sorry that you were disappointed with the arrangement. There were specific flowers that you wanted in your arrangement. We tried to accommodate, but those flowers are more sensitive than some of ... More
I am sorry that you were disappointed with the arrangement. There were specific flowers that you wanted in your arrangement. We tried to accommodate, but those flowers are more sensitive than some of the other flowers that we carry. You also chose smaller flowers, so it did make the arrangement look smaller than usual. We actually put in more flowers than we were supposed to, just because it looked smaller than what we prefer to send out for that price. We did try to make a delivery to your sister, and she was not home. We left a note on the door for her to contact us, and we would attempt another delivery. When she called us, we tried to set up another time for delivery, but she said she would rather pick it up. We would have happily taken them to her, but she wanted to come and get them. When your sister came in we also let her upgrade to a more expensive plant than what you paid for. We appreciate your response. It does help us to better please our customers. We hope to serve you better next time.
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Reviewed By:
Richard
Richard
Jan 24, 2017
Doesn't look much like the picture on the internet when I ordered this. Disappointed.
Responded To By:
Jan 27, 2017
Thank you for your response. We are sorry that you were disappointed.
Reviewed By:
Brandi
Brandi
Jan 16, 2017
The finished product was nothing close to what was advertised online. The actual amount of flowers and quality was like not even 50% what i expected. I expect a refund immediately of about 25 - 50%
Responded To By:
Jan 16, 2017
I am sorry that you were disappointed with the arrangement. The arrangement actually has more flowers in it than our recipe calls for. The picture also makes it look smaller than it actually is. Howev... More
I am sorry that you were disappointed with the arrangement. The arrangement actually has more flowers in it than our recipe calls for. The picture also makes it look smaller than it actually is. However, we will give you a partial refund. Once again, we are sorry you were disappointed and hope we can serve you better next time.
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Reviewed By:
BOB MERRILL
BOB MERRILL
Dec 16, 2016
DID NOT DELIVER WHEN EXPECTED AND WOULDN'T DO IT TILL NEXT DAY AND I HVEN'T GOT MY EMAILED RECEIT.
Responded To By:
Bountiful / Manager
Bountiful / Manager
Dec 16, 2016
I'm sorry you are upset about the delivery of your roses. We spoke on the phone and I informed you that the roads in North Salt Lake are too icy and snowy for our delivery van to get to your home. Y... More
I'm sorry you are upset about the delivery of your roses. We spoke on the phone and I informed you that the roads in North Salt Lake are too icy and snowy for our delivery van to get to your home. You agreed to have us deliver on Saturday. We are so sorry for this delay but it is out of our hands.
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Reviewed By:
Brett
Brett
Dec 14, 2016
I ordered flowers and was told they would be delivered by 4:00 pm today. However at 3:30pm I felt promoted to call BFPatch to confirm the delivery would be made by 4:00. When I called they told me that they missed the delivery truck and the flowers didn'
Responded To By:
Bountiful / Manager
Bountiful / Manager
Dec 15, 2016
Thank you for you response. I'm not sure who you spoke with but they told you wrong. The flowers were delivered at 4:11 and signed by Elizabeth. I'm sorry for the misunderstanding.
Reviewed By:
Brittany Haacke
Brittany Haacke
Dec 12, 2016
These are horrible... Had I known I would have never purchased from your site.
Responded To By:
Bountiful / Manager
Bountiful / Manager
Dec 12, 2016
I am sorry you were not happy with the arrangement. We had an order for a spray for a sympathy but did in a vase because it was going to a home. I think we didn't understand exactly what you wanted. We apologize for the misunderstanding.
Reviewed By:
Maleena
Maleena
Dec 3, 2016
This doesn't look like the photo I chose it us lacking the ribbon and it doesn't have as much greenery as the example picture. Very disappointing.
Responded To By:
Dec 5, 2016
Thank you for your response. I'm sorry you were disappointed. Yes, it is missing the ribbon and some bear grass. This was an oversight and I do apologize.
Reviewed By:
Marty
Marty
Oct 4, 2016
I would have used some Gerber Daisy's in a thank you instead of red roses and a fall vase instead of clear. Little dissapointed in the small ribbon and over all price. Besides the small yellow button Daisy's are brown on top and the orange lily up fron
Responded To By:
Bountiful / Manager
Bountiful / Manager
Oct 6, 2016
Thank you for your response. We are sorry that you were not happy with the arrangement. This arrangement is from our Fall catalog and was made to specification. The picture for this arrangement sho... More
Thank you for your response. We are sorry that you were not happy with the arrangement. This arrangement is from our Fall catalog and was made to specification. The picture for this arrangement shows orange enchantments and red roses. The order we received was for this arrangement. We wish we would have known your wishes and we would have made a custom order for you.
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Reviewed By:
Taylor
Taylor
May 27, 2016
This is not the flowers I ordered. It doesn't look anything like what I ordered.
Responded To By:
Bountiful / Manager
Bountiful / Manager
May 27, 2016
I'm sorry you were not happy with your flowers. However, you ordered a Sunshine and Gerb arrangement and it is the three Gerbera Daisies arranged in the vase as pictured.
Reviewed By:
Jeri Brown
Jeri Brown
May 5, 2016
I called immediately after these flowers were posted on my email. Spoke to Murray office as well as bountiful. They were NOT what I ordered. The picture online shows colorful flowers. This was so bland,and boring. I was told by the bountiful staff membe
Responded To By:
Bountiful / Manager
Bountiful / Manager
May 5, 2016
Thank you for your response. We are so sorry you were disappointed with the fresh flowers added to the plant. I have spoken to the designer so this mistake will not happen again. I do wish we would have been able to redo them before they were delivered.
Reviewed By:
Diane Barmore
Diane Barmore
May 2, 2016
I thought you were going to upgrade the arrangement - seems how it took 5 days 3 phone calls from me and three to the receiver. Dissappointed!!!!
Reviewed By:
CB
CB
Apr 22, 2016
They are pretty, but the arrangement that I picked out online was bright and cheery...this one is sad looking...I'm not very happy with this. I ordered the "Large Mango" arrangement...this looks nothing like it.
Responded To By:
Bountiful / Manager
Bountiful / Manager
Apr 22, 2016
Thank you for your response. I am sorry you were disappointed with the arrangement. Unfortunately, we did not have the same color flowers available to us as you saw on line but it was a large mango ... More
Thank you for your response. I am sorry you were disappointed with the arrangement. Unfortunately, we did not have the same color flowers available to us as you saw on line but it was a large mango arrangement. It is done "all around" so there are also flowers in the back of the picture.
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Reviewed By:
Amber
Amber
Apr 12, 2016
This arrangement looks nothing like the one I ordered on your website, if you look and compare the two the one you made has to much greenery and way lose, the one I ordered is full of flowers not greenery and tight.
Responded To By:
Bountiful / Manager
Bountiful / Manager
Apr 13, 2016
We are sorry you were not happy with the arrangement. Luckily, we were able to redo it before it was delivered and I think it was more in line with what you wanted.
Thank you for contacting us early.
Thank you for contacting us early.
Reviewed By:
Jo Lyn Curtis
Jo Lyn Curtis
Feb 4, 2016
Thank you for the photo. I am disappointed as I specifically picked the arrangement with the bright orange lilies. That's what I wanted, or I would have gone with the cheaper one that had the yellow flowers. This arrangement is for a beautiful vivacious y
Responded To By:
Bountiful / Manager
Bountiful / Manager
Feb 4, 2016
Thank you for your response. Unfortunately we did not have orange enchantment lilies that were open enough to put into the planter. The yellow ones were open and beautiful. We are sorry you were disappointed and we send your our condolences on the loss of a beautiful young woman.
Reviewed By:
Carolyn Westergard
Carolyn Westergard
Jan 22, 2016
My hope was to have a beautiful bouquet of gerber daisies and tulips. I never specified that something tall was my preference, though I figured for $100+ it would be beautiful. The height of the three tall pieces and the tallest gerber daisy don't make it
Responded To By:
Bountiful / Manager
Bountiful / Manager
Jan 22, 2016
Sorry, you were disappointed. We are trying to make it to specification but I think our directions and your expectations were not compatible. We will, of course, not make it as tall and take out the pink tulips. Thank you.
Reviewed By:
Carolyn Westergard
Carolyn Westergard
Jan 22, 2016
I'm very very disappointed. There is so much greenery and other filler. I expected a huge bouquet of gerber daisies for $100.00+ Please redo it ! Carolyn Westergard
Responded To By:
Bountiful / Manager
Bountiful / Manager
Jan 22, 2016
Thank you for responding quickly to this problem. Our directions from the person taking the order was to make it in a mache container for a funeral. We were able to redo it in a vase with more gerbera daisies and tulips. My apologies for the confusion.
Reviewed By:
Ron Vanderhule
Ron Vanderhule
Jan 14, 2016
Sorry, that is not what I ordered. I ordered the Fresh Flower Basket Garden. I obviously got one of the planters pictured under it. It is very drab, I need the flowers. It is a funeral! Please rectify this and have it there tomorrow morning by 9:30 at t
Responded To By:
Bountiful / Manager
Bountiful / Manager
Jan 15, 2016
I was happy we were able to switch the plant out for you before the funeral service. Thank you for bringing it to our attention.
Reviewed By:
Karolee Burningham
Karolee Burningham
Dec 17, 2015
Not happy, Flowers were supposed to be pink!
Responded To By:
Bountiful / Manager
Bountiful / Manager
Dec 17, 2015
I'm so sorry you were sent the wrong picture. Your plant did have pink flowers and I resent the correct photo. Thanks for bringing it to our attention
Reviewed By:
Ryan
Ryan
Nov 2, 2015
flowers died in a day, then we got another batch to replace them and they died in a day
Responded To By:
Nov 3, 2015
I'm so sorry you have not have had success with the flowers we sent. I would be happy to change them out for you. If possible, please bring the vase and flowers into the shop and we will fix it for you.
