Expressions In Bloom, Corvallis, OR - Customer Flower Reviews

Vivian., immediatel as you reviewed it and gave it 1 star - the page instantly told you if you weren't happy to please call our number immediately. Whereas if we talk to you we're quite happy to make any changes to make it to your liking. It perplexes me why people would give a poor rating vs simply calling us so we can change it and being made satisfied.
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I've tried to call you as just got this message. We did price out the bouquet, and yes there were substitutions, as our site clearly explains, as we don't use plastic vases, and we used a glass vase with higher end premium flowers, large roses instead of small spray roses, more expensive calla lillies instead of asiatic lillies, and just 4 stems of daisies. We just re-priced the bouquet and it came out fo $105.00, plus the delivery fee. We're sorry you are unhappy, but had you called us, as our review response program gives you our phone number immediately, we would have definitely made changes before it went out.
Feel free to call us at 800-832-5666 - thank you
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I examined it closely when I delivered it - there were no broken petals or leaves. The container was different as stated necessarily on the product page. It had 3 stems to use the deluxe version you ordered. So sorry you didn't like it but apparently the picture didn't transmit that it was beautiful. I was proud to deliver it, and your sentiment, and explained to the recipient how to take care of them.
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Hi Hillary, As I mentioned on your voice mail, this bouquet is extremely close to our website...almost identical. The only change is that we used the lavender with purple tips for the roses instead of a medium pink rose. It may be possible that you selected the wrong bouquet by mistake when you placed your order. By the time your review came through, the bouquet was already delivered. If you would have given us a call, we could have cleared up the mistake. sorry that you were disappointed
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Margaret, I'm very surprised by your comment about this bouquet. Perhaps the photo didn't show well, but I assure you it was beautiful. We do have to make substitutions when necessary and we didn't have the mini bulbs, so we included extra roses instead. We even had a conversation here in the store about how close our designer came to the picture without having the exact flowers. I'm sorry that you felt you didn't get your value, but I assure you, it was more than there. If you would have called us before it was delivered, we could have made some changes to this for you, if you wished.
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Hi Bob, it was VERY blue - had blue iris, blue hydrangea, and the vase is a deep cobalt blue - which doesn't show in the picture well - but I assure you - it was blue. Blue vase with blue white and pink flowers. Sorry if the picture didn't translate that well - but we shoot them with a small ipod, not a professional camera, with in room lighting.
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As I mentioned on the phone, we did upgrade the vase to a very pretty geometric shape lavender (unfortunately it doesn't show in the pic) and we used premium flowers and an extra rose or two. The size is also larger than the one you selected. I was happy to stop our driver and send another bouquet in it's place, but you didn't want the flowers to arrive any later in the day. I'm sorry that you were disappointed and would not allow us to fix it for you
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I'm sorry that you were disappointed Faith. I called to see what I could do to make things better.

You told me and my designer that the carnations were "hideous" several times, I finally asked if you were looking at the picture we sent you or at a cell pic. (it was a cell, which notoriously take bad pictures). After looking at the picture we sent you and finding was nothing wrong with the color, multiple negative comments were then made about our work and substitutions (my noting that the stargazers -a higher value flower, had been subbed since we did not have gerbera daisies) flowers, colors and even the basket choice.

It seems that you had already made your mind made up that no solution was possible and even when I offered to replace the bouquet for something different, I was quickly refused with the comment "I will be making a PayPal dispute". When I said that if you were that unhappy with the bouquet, I would be happy to refund her PayPal account and go pick up the bouquet so that you could order another from someone else, as you had already told me that you would never be ordering from me again. That was when you got angry and told me that "You will NOT do that and break her heart since her husband is deployed!"

We certainly don’t want people to have flowers that they “hate”. That is one of the reasons we send a picture of the bouquet before we deliver them. We have a great reputation and always go above and beyond to make our customers happy, but when you won’t let us do so, and then file a PayPal dispute against us –If you do not like a bouquet, why would you want to keep it and not pay for it? No business can allow someone to keep a product without paying for it. As you commented, you read all our reviews, we value our reputation and take each order very seriously, we have very, very few unhappy customers. In fact, I can’t remember when we had the last one.

Once again, I’m sorry that you were disappointed…at least your Daughter In Law “loved the flowers”. We know that, because you told us that.
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Hi Matt, I stopped the driver before she got up there and she brought it back. We are re-making the order mixing in the smaller spray roses, and will send it out again when the driver returns from the trip. Will also send another picture with a black background as the other green flowers in there barely show and they are really pretty.
Glad we caught it in time! And we tried to call you but left a voice mail so you'd know.
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Hi Fred - thanks for your message - and the order hadn't gone out yet, so Glenda made another bouquet, and added lots more flowers to it - we want you happy. The picture didn't show the $18 worth of balloons is part of the problem. But she sent you new pictures of the new bouquet, and we hope you love it - thanks
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