Expressions In Bloom, Corvallis, OR - Customer Flower Reviews

Like I told you on the phone - I compared the bouquet in my hand to the picture of the Sincerely Yours bouquet, and they could not be closer to the picture.
Not meaning to argue - but it was perfectly made exactly like the picture - perhaps you thought you ordered something else - but search for Sincerely Yours and you will see.
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Stephanie, sorry you were disappointed. However, had you called the number when you rated it right away, we could have made changes immediately to your satisfaction. Any rating 3 stars or below immediately shows a page with our phone number, and I wish you would have called us right away. We don't like anyone not being happy with our flowers! Best regards
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Sorry you were displeased, but it was a $70 bouquet, not $100, and there are no carnations in the bouquet. As our designer told you, since we didn't have the stargazer lilies in stock, she used extra hydrangea, an expensive flower, and there are 2 roses, not 1. Maybe your picture wasn't clear, but it was a beautiful bouquet and appropriately filled to the correct value.
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EDIT: Please see the re-review above this one.
Well we're certainly not happy you are displeased. FYI, it had been delivered when we got your message, and I sent the driver back to pick it up so we could re-do and replace it, which we did. We tried to call you four times, and got no answer, as well as left a voice mail. With it being the day before Thanksgiving, we wanted to resolve it before closing for the weekend.
In the replacement we added more purple to it, the vase it is in is a way nicer than the cheaper vase in the picture you chose, it is a heavy ribbed glass vase as we don't stock plastic vases like in the picture. Again, sorry you didn't like it, but it was a beautiful bouquet and the purples we added to it we thought you would like as that's what you said in your review..
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Hi Shannon, I called you as soon as the review came thru, but was only able to leave a message. Perhaps the photograph doesn't show the exact detail. As I explained on the message, it was indeed a nice very blue vase and because the hospital doesn't allow lilies, we substituted hydrangeas (a higher value flower btw) and added several more stems of spray roses. We also added 3 stems of spray chrysanthemums and statice to add extra fullness to your bouquet. Oh, and we did not have any blue iris in stock, so we did need to use something else (as stated clearly on our website that we may have to do). I'm sorry that you were disappointed, but I assure you that the full value was there and you can see by the small business card in the photo, how large the bouquet actually was. Several people actually commented on how lovely the bouquet was as it was carried into the hospital--so it did make a nice statement.
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Aura, I explained to you many times on the telephone as I took your last minute order, I explained in depth about flowers we can and cannot get as a result of Covid. I could not have been more clear. I also explained it to my designer, who I called into the room while we were speaking to tell us exactly what we could do, and she pulled it off beautifully. It looks very much like the picture, pink and white flowers, full and packed nicely with flowers, pink bow, same vase.
I'm sorry you are unhappy with it, but it was a very pretty bouquet I was proud to deliver, made very closely to the picture.

I've extremely rarely told a customer this, but since you are not understanding of *some* substitutions, and the in depth explanation I gave you on the phone, and unhappy with the beautiful bouquet we made for you, AND, you said you wouldn't use us again - I wish you luck with the other florists in town.
We're quite proud of our work. And this was no exception.
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Paul - I'm sorry you were disappointed - but I just asked our designer who made it, and it is in a nice upscale vase, a heavy one, not a plain vase - she just showed me the same vase, and it is an expensive one. Sorry we can't stock everything, that's why we explain substitutions in depth throughout the order process. But you're welcome to call us 752-5666 - I tried to call you but got voice mail.
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Cora, I appreciate you answering my phone call. I tried to replace the bouquet and send something else, but you really were unsure of what it was that you wanted, or even what it was that you didn't like. I assure you that this was a very big beautiful and bouquet. We are very concerned about customer satisfaction and wish that you would have let us fix this for you.
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