Flower Patch, Salt Lake City, UT - Customer Flower Reviews
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Total reviews: 35861 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
31,969
|
89.15% |
| 4 Star ★★★★☆ |
2,193
|
6.12% |
| 3 Star ★★★☆☆ |
717
|
2.00% |
| 2 Star ★★☆☆☆ |
400
|
1.12% |
| 1 Star ★☆☆☆☆ |
582
|
1.62% |
Real Customers, Real Reviews
All reviews are from verified Flower Patch customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Zach
Zach
Sep 1, 2020
They were already wilted a day after I bought them.
Reviewed By:
Pellegrino
Pellegrino
Aug 26, 2020
Definitely looks prettier on the website
Reviewed By:
Jacob
Jacob
Aug 18, 2020
Never were delivered
Reviewed By:
Janet Middaugh
Janet Middaugh
Jul 30, 2020
It's suppose to be a round basket not oblong. I just called flower patch to make sure I ordered the round one in which I did. She indicated the driver would stop and exchange it at an other flower patch. I asked if I could have a picture sent to me of the
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Aug 13, 2020
Janet, We are sorry that we couldn't send you another picture of the plant. The driver stopped at a store close to your delivery to pick up the plant. This store does not have the ability to send p... More
Janet, We are sorry that we couldn't send you another picture of the plant. The driver stopped at a store close to your delivery to pick up the plant. This store does not have the ability to send pictures as it is a pick up store only not a delivering store. We are glad that we were able to send the round plant and then send you a picture later.
Thanks,
Amy Hawke
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Thanks,
Amy Hawke
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Reviewed By:
Robyn
Robyn
Jul 14, 2020
Not at all what I described over the phone! So unhappy about these bunches of flowers that I ordered. The arrangement was horrible and you couldn't even see the roses buried in there. Looked like a tiny bunch of cheap daises. The purple flower I asked for
Reviewed By:
Tosh Shiba
Tosh Shiba
Jul 10, 2020
I would rate this a minus five!!! Extremely disappointed as to what we received. Lacked overall number of flowers with many of those In the arrangement were far from opening. Also lacked color causing it to look dull and cheap!! Was not like what was pict
Reviewed By:
Tosh Shiba
Tosh Shiba
Jul 10, 2020
Lacking number of flowers including colors compared to display photos in catalog. Very disappointed!!!
Reviewed By:
Tim
Tim
Jul 6, 2020
Asked for early delivery though a special request, it was a 3 hr window. Flower Patch failed here. Very disappointing.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jul 6, 2020
We are so sorry we were unable to deliver your arrangement earlier this morning. We delivered as soon as possible with the other orders that we had on the schedule for today. Thank you for your feedback!
Reviewed By:
Drake Brown
Drake Brown
Jun 23, 2020
The package was delivered the the recipient (my Dad, LaDell Brown) reported to me that there was no indication of who it was from. This is the second time your company has goofed up something with a delivery I ordered. The last time you put the wrong la
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jun 23, 2020
Drake, I am so sorry that happened. The card read We love you Dad. Drake and Holly. Thank you so much for your feedback.
Amy
Amy
Reviewed By:
Jaren
Jaren
May 26, 2020
They never delivered my flowers, I paid for same day delivery. I still have not recieved a refund, getting any kind of help or call back has been a joke
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
May 26, 2020
We are so sorry that you have not received the service you expected. I checked into your order and it has been refunded. It does take 3-5 business days for the refund depending on your bank. Thank you for bringing this to our attention.
Reviewed By:
Greg
Greg
May 1, 2020
Why is your delivery person NOT wearing a mask and gloves!?!?!?
Reviewed By:
Aimee
Aimee
Apr 30, 2020
That is a depressing array of flowers right there :(
Reviewed By:
Jessica Cain
Jessica Cain
Apr 29, 2020
That succulent is tiny. I know they said it could be different from the picture but that looks so small. I would've gladly paid more to add another succulent.
Reviewed By:
Anna
Anna
Apr 22, 2020
This was the more expensive arrangement of the two I ordered. I assumed it was because the picture I order from online was mostly roses and buds with some purple filler. What I got was half roses, half purple filler, and no buds. Very disappointing! If so
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 22, 2020
We are sorry that you were not contacted about the coffee bean missing from the arrangement. We are having trouble sourcing flowers at this difficult time. Thanks you for your feedback.
Amy
Amy
Reviewed By:
George
George
Apr 13, 2020
Order was not what is asked for, they had to redo the arrangement that caused it to arrive later than it was scheduled. I was disappointed this time around.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 13, 2020
We are sorry that we did not meet your expectations but are glad that we were able to redeliver you a new arrangement.
Thanks,
Amy Hawke
Thanks,
Amy Hawke
Reviewed By:
Kacie
Kacie
Apr 11, 2020
The ad said it would be 10 lilies, that is definitely not what was advertised in the email.
Reviewed By:
Michell
Michell
Apr 11, 2020
I will never order flowers from this company again! Be warned that if you order with this company and your delivery is not in Utah they will call you day of delivery and tell you to pay$10 more. The choice was pay the $10 or delivery will not be deliver
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 11, 2020
Michell, Please phone us at (801) 377-7995 so I can help you with this problem. i am sorry that we were not able to help you with your out of state delivery. We have to use a Florist in that local ar... More
Michell, Please phone us at (801) 377-7995 so I can help you with this problem. i am sorry that we were not able to help you with your out of state delivery. We have to use a Florist in that local area in order to deliver out of state. We are sorry that we were not able to accommodate your order. we have fully refunded the order. Thank you for your feedback.
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Reviewed By:
Karma parlett
Karma parlett
Apr 7, 2020
This is an ugly arrangement. Looks like two tulips? Should be 10 or 12?
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 7, 2020
We are so sorry. This is a bad picture of the arrangement. There are 10 tulips in the arrangement. we should have taken a better picture. thank you for your feedback.
Reviewed By:
MIKEY BOONE
MIKEY BOONE
Mar 31, 2020
IT DOES NOT LOOK LIKE THE PICTURE THAT I CHOSE FROM FOR IT TO LOOK LIKE THERE WAS A LOT MORE TALL PURPLE FLOWERS I ONLY SEE ONE IT ALSO LOOKS ALOT LITTLER THAN THAT OF THE PICTURE I PICKED FROM BUT WHAT IS DONE IS DONE I GUESS I DO NOT BELIEVE I GOT WHAT
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 3, 2020
Thank you for you r feedback. I think that the picture is deceiving the purple swirl pick is hidden by the card which makes it hard to tell it is there. We will make sure that the pictures we take better represent the arrangements.
Thanks,
Amy
Thanks,
Amy
Reviewed By:
Mike D
Mike D
Mar 31, 2020
I'm disappointed. Her favorite color was yellow, which is what prompted me to order. Unless I can't make out the colors in your picture, the advertised picture looks far different. In addition, the ranunculus appear to be roses, that appear to be sagg
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Mar 31, 2020
Thanks for the feedback. The description of the arrangement states that the colors come designers choice. But I was able to catch the delivery driver and we will send out the yellow tulips with pink ranunculus.
Reviewed By:
Ken
Ken
Mar 9, 2020
They said they did not receive them
Reviewed By:
Natalie MacDonald
Natalie MacDonald
Mar 2, 2020
The basket looks nothing like the one I selected on the website. I ordered something that looked completely different from this one. Very upsetting. I won't order sympathy flowers from your company again. If your employees are going to select random baske
Responded To By:
Jaimee Rogers / Assistant Manager
Jaimee Rogers / Assistant Manager
Mar 2, 2020
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Jaimee Rogers
Call Center Assistant Manager-Flower Patch-Corporate Office
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I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Jaimee Rogers
Call Center Assistant Manager-Flower Patch-Corporate Office
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Reviewed By:
Jason Schatz
Jason Schatz
Feb 28, 2020
My wife's received this Boquet which was supposed to have a dozen roses and it only had 10 roses
Responded To By:
Jaimee Rogers / Assistant Manager
Jaimee Rogers / Assistant Manager
Feb 28, 2020
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Jaimee Rogers
Call Center Assistant Manager-Flower Patch-Corporate Office
Less
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Jaimee Rogers
Call Center Assistant Manager-Flower Patch-Corporate Office
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Reviewed By:
VLCM
VLCM
Feb 25, 2020
THIS IS NOT THE ARRANGEMENT I ORDERED. AND THE ANIMAL IS SOOOO NOT THE BEAR I REQUSTED. I AM NORMALLY VERY PLEASED WITH MY ORDER BUT THIS TIME I AM VERY UNHAPPY.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Feb 25, 2020
It was a pleasure speaking with you today, and being able to correct and provide the product in which you were looking for. Thank you again for you feedback, as this helps us to continue to move from ... More
It was a pleasure speaking with you today, and being able to correct and provide the product in which you were looking for. Thank you again for you feedback, as this helps us to continue to move from GOOD to GREAT!
Regards,
Sean H
The Bear you requested is in the bag. Please give us a call so we can fix what you would like fixed on the arrangement before it gets sent out. This is why we love our PICTURE SERVICE, so we are able to insure we are delivering what it is your wanting.
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
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Regards,
Sean H
The Bear you requested is in the bag. Please give us a call so we can fix what you would like fixed on the arrangement before it gets sent out. This is why we love our PICTURE SERVICE, so we are able to insure we are delivering what it is your wanting.
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
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Reviewed By:
Walt
Walt
Feb 23, 2020
I ordered 2x Ooh LaLa's and 1x Passion to be delivered on Valentine's Day, we only received 1x Ooh LaLa's and 1x Passion. I called the next morning and they said they will get the missing Ooh LaLa out the same day. Well only the flowers arrived, not the b
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Feb 24, 2020
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
