Flower Patch, Salt Lake City, UT - Customer Flower Reviews
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Total reviews: 35863 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
31,971
|
89.15% |
| 4 Star ★★★★☆ |
2,193
|
6.11% |
| 3 Star ★★★☆☆ |
717
|
2.00% |
| 2 Star ★★☆☆☆ |
400
|
1.12% |
| 1 Star ★☆☆☆☆ |
582
|
1.62% |
Real Customers, Real Reviews
All reviews are from verified Flower Patch customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
m
m
Sep 3, 2019
I wasn't happy with this arrangement, it looked like the flowers were shoved in the vase, nothing like the picture. I called though and they fixed it, I rated the 2nd arrangement higher
Reviewed By:
Margaret Bishop
Margaret Bishop
Sep 3, 2019
Absolutely awful. Looks like asparagus in a jar. Not even close to the photo I provided. Ordered a month in advance and was notified day of that they didn't order in colors requested and didn't pull out on time to bloom. Returned for refund and was advise
Reviewed By:
Carol Bagshaw
Carol Bagshaw
Aug 13, 2019
I ordered a Peaches & Cream arrangement and it looks like there were some lemons added to the arrangement. In the past I have been very satisfied with the arrangements, but I am very unhappy with this one. Honestly, I'm quite embarrassed that this was my
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Aug 14, 2019
Thank you for your feedback. We always love hearing from our customers.
Reviewed By:
Rachael
Rachael
Aug 10, 2019
The daisies look hammered and the roses are not near the size they look like online. Not impressed for the price compared to other local floral services.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Aug 14, 2019
Thank you for your feedback. I'm glad that we were able to replace the arrangement for you.
Reviewed By:
Monica
Monica
Aug 7, 2019
As per my conversation with you this order was not sent or received. Has credit been issued as promised to my accout
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Aug 7, 2019
Your refund has been processed. You should see that within 3-5 business days. We are again so sorry. Please let us know if you are able to get an alternate address we can send that out to complementary. Thank you!
Reviewed By:
Tom Hicks
Tom Hicks
Aug 5, 2019
I haveused you guys for decades and there is a reason why!!!!!!
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Aug 5, 2019
Thanks for the review. We are glad we were able to follow up with you on the phone. We appreciate your feedback.
Reviewed By:
William Mashack
William Mashack
Jul 26, 2019
NOT WHAT I EXPECTED!!! FOR THE PRICE I PAID I'M NOT SATISFIED.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jul 26, 2019
Thank you for your feedback. We are sorry for any disappointment.These were made and delivered 4 days ago. The recorded call confirms this is what was ordered. Please contact us if you have further questions or concerns.
Reviewed By:
richard harvey
richard harvey
Jul 16, 2019
Zero stars ! I am completely dissatisfied with the order you sent ! It is absolutely nothing like you pictured in your ad (I have attached the pic). That is totally false advertising and NOT acceptable. Then on top of it, it was supposed to be delivere
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jul 16, 2019
Thank you for your feedback. We are sorry for any disappointment. We also apologize for any miscommunication on the flowers. We would like to assure you our driver was there at 9:48am, there was no an... More
Thank you for your feedback. We are sorry for any disappointment. We also apologize for any miscommunication on the flowers. We would like to assure you our driver was there at 9:48am, there was no answer at the door. We left a tag on the door and a voicemail on the phone number given. Please let us know if you have any further questions or concerns.
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Reviewed By:
Adrian
Adrian
Jul 11, 2019
This is terrible compared to the first one that was supposed to be delivered. Looks rushed because it was. Y'all tried to make it right but you made it worse. Glad I didn't pay for this.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jul 12, 2019
Thank you for your feedback. We apologize for any disappointment. We are happy we were able to get in touch with you to get this all fixed for you. Please let us know if you have any further questions or concerns.
Reviewed By:
Paula
Paula
Jul 10, 2019
Really off experience on sevice usually you guys are on point and helpful I appreciated Andrea listening to my concerns. And want to thank you for the amazing arrangements since October that was number 17 Have a great rest of the week.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jul 10, 2019
Thank you for your feedback. We are glad to see we were able to speak with you and address your concerns. Your order was filled and delivered on time. Please let us know if you have any further questions or concerns.
Reviewed By:
Nicole
Nicole
Jul 8, 2019
Looks nothing like the picture. I was hoping for some more brightness (sunshine) since it's for a sympathetic occasion. :(
Reviewed By:
David Lucero
David Lucero
Jul 3, 2019
Ordered these for my wife and the flowers didn't even last a week.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jul 3, 2019
Thank you for your feedback. It looks like we delivered this a week ago, we have not been contacted about this issue. We are always happy to replace your flower arrangement with fresh flowers. Please contact us so we can see what we can do for you.
Reviewed By:
Andrew Adamson
Andrew Adamson
Jun 10, 2019
This arrangement is not at all what I ordered. I ordered white roses and lilies for a funeral arrangement. The cheerful sunflowers did not represent the condolence we wanted to send. I even referenced the arrangement on line that we wanted. Also the co
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jun 10, 2019
Thank you for your feed back. We are so sorry for the disappointment. It looks like there was some confusion while trying to google search the name of the arrangement since it is not one we carry or h... More
Thank you for your feed back. We are so sorry for the disappointment. It looks like there was some confusion while trying to google search the name of the arrangement since it is not one we carry or have on our website. We will have our customer service team contact you right away to see what we can do for you. Please let us know if you have any further questions or concerns.
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Reviewed By:
Rj Error
Rj Error
Jun 1, 2019
The arrangement was never delivered and I was never contacted, refunded, or even offered an explanation. Will NEVER order from this company again.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jun 4, 2019
Thank you for your feedback. Our driver was there to deliver this for you, the person was not a work. I see a note in the order that we tried to call you but there was no answer, we also sent you an e... More
Thank you for your feedback. Our driver was there to deliver this for you, the person was not a work. I see a note in the order that we tried to call you but there was no answer, we also sent you an email letting you know we could not deliver your flowers. We will try to contact you again, please let us know if you have any further questions or concerns.
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Reviewed By:
Lorraine
Lorraine
May 27, 2019
Ugly arrangement- cancelled order Nothing like picture
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
May 27, 2019
Thank you for your feedback. This was not out for delivery yet, we offered to change any flowers or colors for you. We're so sorry you felt there was nothing else that would work. Please let us know if there is anything else we can do for you.
Reviewed By:
Margaret
Margaret
May 11, 2019
I would appreciate a picture of the corsage outside the box. I can't even see if it has 3 roses, but I assume it does since that is what I ordered.
Reviewed By:
Karina garcia
Karina garcia
May 6, 2019
I didn't order this .... I order something it was like a baby shoes base
Reviewed By:
Gwen
Gwen
Apr 24, 2019
Super unhappy with this... I expected a bit more professional looking arrangement. This looks like something I could have put together with grocery store flowers
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 24, 2019
Thank you for your feedback. We are so sorry you were disappointed with your flower arrangement. We're glad we were able to fix this and get a new one out for you. Please let us know if you have any further questions or concerns.
Reviewed By:
EJB
EJB
Mar 19, 2019
What you see online is not what you get! The picture online shows more flowers and a fuller corsage! I paid $35 and the thing looked small and flowers were sparse. Another friend got a corsage for $20 and it had twice the flowers and they flowers were
Reviewed By:
Joshua
Joshua
Mar 18, 2019
The card had a letter missing in the middle of a word. No one cared to fix it or contact me. After only 2 days the flowers looked half dead.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Mar 18, 2019
Thank you for your feedback. We did look into this for you. We see you placed your order online and filled out the card portion in Spanish. We do not read the online card messages, we keep them just h... More
Thank you for your feedback. We did look into this for you. We see you placed your order online and filled out the card portion in Spanish. We do not read the online card messages, we keep them just how you type them. We would be happy to have our customer service team contact you to set up a re-delivery of fresh flowers for you. Please let us know if you have any further questions or concerns.
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Reviewed By:
Kevin Christensen
Kevin Christensen
Mar 11, 2019
One star because they didn't deliver the card with message that I entered on the website when I placed the order. My wife had to call and ask if the flowers were from me or someone else???
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Mar 11, 2019
Thank you so much for your feedback. We are so sorry. Your card message is printed inside the card that you see in the photo of your arrangement. We will look into this to see if maybe it fell off after delivery. Please let us know if you have any further questions or concerns.
Reviewed By:
Liz Reynolds
Liz Reynolds
Mar 8, 2019
This is exactly what I DIDN'T want. I specially asked for something full, not roses and lilies, because I want it to have more flowers. This is not what I was talking about. As soon as you hear it's for a funeral, you did a generic funeral spray. Very di
Reviewed By:
Sandra Moore
Sandra Moore
Mar 3, 2019
No very satisfied.
Reviewed By:
Carie
Carie
Feb 28, 2019
That looks dead? I thought it was all white
Reviewed By:
Connie Peterson
Connie Peterson
Feb 23, 2019
It was not delivered on time. It was for a birthday and when she realized there was a tag on the door (she had been home all day) she called and they said they would re-deliver Monday. I didn't order flowers to ve delivered 2 days after her birthday.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Feb 25, 2019
Thank you for your feedback. We are sorry for any disappointment. You selected a 12-6 delivery time on Saturday the 9th, our driver was there at 2:02, there was no answer at the door so we tried to ca... More
Thank you for your feedback. We are sorry for any disappointment. You selected a 12-6 delivery time on Saturday the 9th, our driver was there at 2:02, there was no answer at the door so we tried to call you. There was no answer on the phone so he left the tag on the door. We also sent you an email letting you know we attempted but she was not home. We did not hear back till 5:30 that night. We are very sorry we missed her. It looks like you requested a full refund and we have done that for you. Please let us know if you have any further questions or concerns.
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