Flower Patch, Salt Lake City, UT - Customer Flower Reviews
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Total reviews: 35863 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
31,971
|
89.15% |
| 4 Star ★★★★☆ |
2,193
|
6.11% |
| 3 Star ★★★☆☆ |
717
|
2.00% |
| 2 Star ★★☆☆☆ |
400
|
1.12% |
| 1 Star ★☆☆☆☆ |
582
|
1.62% |
Real Customers, Real Reviews
All reviews are from verified Flower Patch customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Scott
Scott
Feb 21, 2019
All but one of the flowers wilted and died in under 2 days. It didn't have the blue thistles I was expecting ... I know they can be swapped but it just didn't look very good. Normally Flower patch is really good, but this is the second time I have had iss
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Feb 21, 2019
Thank you for your feedback. We are so sorry for the disappointment. We would love to send her a new today, we will make sure it is fresh and done to the exact recipe as offered online. Please let us know if you have any further questions or concerns.
Reviewed By:
Leola Adams
Leola Adams
Feb 8, 2019
This is not what I ordered... I am disappointed, as I had placed the order in hopes of the bouquet being duplicated with a heart ribbon around it too!
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Feb 8, 2019
Thank you for your feedback. We are so sorry for the mix up, we have the correct one going back out for you. Please let us know if you have any further questions or concerns.
Reviewed By:
Carilee Ellis
Carilee Ellis
Feb 8, 2019
VERY DISAPPOINTED!!!!! I specifically mentioned the twisty grass and how cute it was in the picture on the website. I also mentioned how FULL the flowers were. This isn't nearly as nice and I ordered DAYS in advance!!! The comparison is SUNSHINE and DAISI
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Feb 8, 2019
Thank you for your feedback. We are glad we were able to contact you and get a new arrangement out today. Please let us know if you have any further questions or concerns.
Reviewed By:
Audrey
Audrey
Jan 11, 2019
I didn't mean they should all be the same color pink. Can you change the roses to be fushia? I didn't say make it all one color.
Reviewed By:
Nicole
Nicole
Jan 1, 2019
I am very un-happy with my experience. I spent over a $100 on my order and it never got delivered. I made the order at noon on Saturday. I was told that they would be delivered no later than 4. When I was checking my email later that night, just after 6:
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 2, 2019
Thank you for your feedback. We are so sorry for any disappointment. We are glad we were able to contact you and reach a solution. Thank you for your patience and understanding.
Reviewed By:
Lynn Barton
Lynn Barton
Dec 25, 2018
What was delivered did not match what I ordered nor did it match the picture sent me.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Dec 26, 2018
Thank you for your feedback. It looks like you ordered the "Christmas Wishes" centerpiece online. This photo we sent you is the "Christmas Wishes". Our driver also confirmed this was the item that was delivered. Please let us know if you have any further questions or concerns.
Reviewed By:
Zeke
Zeke
Dec 17, 2018
These weren't supposed to be Christmas flowers.. i was expecting a bit more after looking through pictures on the website.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Dec 17, 2018
Thank you for your feedback. We filled this as specified on your order of all white flowers, Christmas greens and a navy blue ribbon. We are so sorry this was not what you were expecting. We are happy... More
Thank you for your feedback. We filled this as specified on your order of all white flowers, Christmas greens and a navy blue ribbon. We are so sorry this was not what you were expecting. We are happy to make a new one and deliver it for you. Please let us know if you have any further questions or concerns.
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Reviewed By:
Jerry Stewart
Jerry Stewart
Dec 10, 2018
Not what I paid almost 100 dollars for. Half of the flowers didn't make it 2 days until they started dying. What a waste of money to Flower Patch.
Reviewed By:
Gillen
Gillen
Nov 16, 2018
I was surprised it was in such a little vase. Something I would pick in my own garden.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Nov 16, 2018
Thank you for your feedback. We are so sorry you were unhappy with the size of your arrangement. We did fill this with roses and carnations as you specified on your order. We will have a customer service agent contact you to see what we can do for you. Thank you.
Reviewed By:
Southard
Southard
Nov 12, 2018
Not what I ordered. Plz double check. Thank you.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Nov 13, 2018
Thank you for your feedback. It looks like we sent you this photo in error. We sent you the correct picture right after. I see that you've received the correct photo also. Please let us know if you have any further questions or concerns.
Reviewed By:
Dawn
Dawn
Nov 7, 2018
The picture and description are highly incorrect. The picture shows 16 daisys and there were only 12 in the arrangement that was delivered. Definitely wasn't 16 inches tall (well maybe if you include the card sticking up) and only 4 1/2 inches wide, not t
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Nov 7, 2018
Thank you for your feed back. We are so sorry you were disappointed. I see you ordered the "Sunshine and Daisies", this arrangement comes with 3 stems of daisies and there are 3 to 5 blooms... More
Thank you for your feed back. We are so sorry you were disappointed. I see you ordered the "Sunshine and Daisies", this arrangement comes with 3 stems of daisies and there are 3 to 5 blooms on each stem. The dimensions we give online can vary but only slightly. We always email a picture so you can see what your arrangement looks like. Your satisfaction is very important to us, we will have a customer service agent contact you. Please let us know if you have any further questions or concerns.
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Reviewed By:
Jordan
Jordan
Oct 26, 2018
I received a delivery confirmation when the driver couldn't find my house in their GPS. After I called, the shop said he was having trouble finding it. They didn't call, or send an email saying they were unable to deliver the flowers. They were just going
Reviewed By:
Holly
Holly
Oct 25, 2018
I Love getting the picture, but these look wilted, and very plain. I am very disappointed. I won't order again.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 25, 2018
Thank you for your feedback. I'm glad we were able to contact you to reassure you your roses are fresh, these are a vintage blush style rose so the color can be deceiving in a photo. Please let us know if you have any further questions or concerns.
Reviewed By:
Mickey Winrow
Mickey Winrow
Oct 17, 2018
The reason I ordered this is for the Halloween effect .. the ribbon is right but in the picture I ordered from there is a little bat and ghost in with the arrangement! Had I known you were going to exclude them I would have picked something different! Alt
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 18, 2018
Thank you for your feedback. We are very sorry for the disappointment. We will have a customer service agent contact you right away. We would love to send out a new one for you today or credit you back whatever you feel is fair. Please let us know if you have any further questions or concerns.
Reviewed By:
John
John
Oct 17, 2018
This is not what I ordered?
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 17, 2018
Thank you for your feedback. I can see we sent you the wrong photo, we will send you the correct one now. Please let us know if you have any further questions or concerns.
Reviewed By:
Chad
Chad
Oct 15, 2018
These were for my mother for he anniversary and they never got delivered. So sad !
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 16, 2018
Thank you for your feedback. Looking into your order. We attempted delivery on the day and time you selected 10/09, there was no answer at the door or the number provided for her. We emailed you, call... More
Thank you for your feedback. Looking into your order. We attempted delivery on the day and time you selected 10/09, there was no answer at the door or the number provided for her. We emailed you, called you and left a message on the 10th and again on the 12th and still have not heard back from you or her. Please contact us, we'd love to get these delivered for you.
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Reviewed By:
Jimmie
Jimmie
Oct 13, 2018
Didn't look like that when she got them.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 15, 2018
Thank you for your feedback. We will look into this and have a customer service agent contact you to see what happened and what we can do for you. Please let us know if you have further questions or concerns.
Reviewed By:
Dominick Gallegos
Dominick Gallegos
Sep 17, 2018
The roses were beautiful! But the top of the vase glass was chipped off. Luckily the roses covered it but I was really disappointed. When my spouse got home I had to go buy a new fase for the roses. With paying up to $100 I was pretty bummed to see that.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Sep 18, 2018
Thank you for your feedback. We are sorry to hear that your vase was chipped. We will have one of our customer service agents contact you for a resolution. Please let us know if you have any further questions or concerns.
Reviewed By:
Wade
Wade
Sep 16, 2018
After only a couple of days most of the roses are wilting over. My wife and I are quite disappointed. Roses from the grocery store last longer and look better. They basically never bloomed. Very disappointed after spending $120. I believe the store shoul
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Sep 17, 2018
Thank you for your feedback. I see your order was delivered on last Tuesday, the 11th. We do have a guarantee on our flowers. We do ask to be notified as soon as the flowers start to die which is stat... More
Thank you for your feedback. I see your order was delivered on last Tuesday, the 11th. We do have a guarantee on our flowers. We do ask to be notified as soon as the flowers start to die which is stated on the card that comes with your flowers. I do not see that you have contacted us for a replacement so we will have one of our customer service agents contact you. Please let us know if you have any further questions or concerns.
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Reviewed By:
William Mashack
William Mashack
Aug 25, 2018
Flowers NOT delivered in an orderly fashion, Driver took his time delivering the flowers. He was at the location and took 15 to 20 minutes before he finally delivered my flowers. This can't be good for business. I'd rather NOT rate 'Flower Patches' servic
Reviewed By:
Lauren
Lauren
Aug 15, 2018
This is not at all what I was envisioning. This was for a birthday, not a funeral, and the colors look so dark and gloomy, I asked for bright and colorful and beautiful. I need this fixed asap
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Aug 15, 2018
Thank you for your feedback. We are happy we could re-make this for you today before you picked it up. Please let us know if you have any further questions or concerns.
Reviewed By:
Irene Petrogeorge
Irene Petrogeorge
Jul 27, 2018
Disappointed in the amount of flowers for the price. Too late now.
Reviewed By:
Jesse Andrews
Jesse Andrews
Jul 19, 2018
This doesn't look like what I ordered please call me ASAP 435-558-0327
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jul 20, 2018
Thank you for your feedback. I'm glad we could make contact with you and confirm this is in fact what your ordered. Please let us know if you have any further questions or concerns.
Reviewed By:
Jeff Wright
Jeff Wright
Jul 16, 2018
They are only four days old and half of the white roses have wilted and at least seven or eight of the red have wilted
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jul 16, 2018
Thank you for your feedback. We are sorry for any disappointment. I see we did 50 roses in the vase, usually doing that many makes it harder for the roses to thrive as long as usual, however, we do ha... More
Thank you for your feedback. We are sorry for any disappointment. I see we did 50 roses in the vase, usually doing that many makes it harder for the roses to thrive as long as usual, however, we do have a guarantee on all of our products, we would be happy to send out a new one for you. I will have customer service contact you today.
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Reviewed By:
Jocelyn Herrera
Jocelyn Herrera
Jul 16, 2018
The sunflower 🌻 looks DEAD. Not worth 30$
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jul 16, 2018
Thank you for your feedback. It looks like the sunflower in this is not fully open yet. We will have our customer service team contact you today. Please let us know if you have any further questions or concerns.
