Flower Patch, Salt Lake City, UT - Customer Flower Reviews
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Total reviews: 35863 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
31,971
|
89.15% |
| 4 Star ★★★★☆ |
2,193
|
6.11% |
| 3 Star ★★★☆☆ |
717
|
2.00% |
| 2 Star ★★☆☆☆ |
400
|
1.12% |
| 1 Star ★☆☆☆☆ |
582
|
1.62% |
Real Customers, Real Reviews
All reviews are from verified Flower Patch customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Kristen
Kristen
Jul 11, 2018
Very over priced. I could have order flowers online and received a much larger arrangement.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jul 11, 2018
Thank you for your feedback. We are sorry for any disappointment. For quality we do record all calls, I did go back to review the call placed about 5 days ago to check for any misunderstanding. Our cu... More
Thank you for your feedback. We are sorry for any disappointment. For quality we do record all calls, I did go back to review the call placed about 5 days ago to check for any misunderstanding. Our customer service rep offered you a bigger arrangement but, you had looked online and found a smaller one which was this specific arrangement. That is what she put in for you and that is what is shown in the picture. Please let us know if you have any further questions or concerns.
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Reviewed By:
Jack James
Jack James
Jul 5, 2018
My girlfriend has yet to receive her gift, and it's been over a week since the due date for her birthday. It said nobody was their to retrieve but she has been there at the expected time, at both attempts. She's tried to call and get support, but she clai
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jul 5, 2018
Thank you for your feedback, we have attempted twice, each time we go no one answers the door, we also tried to call you and there is no answer so our only option has been to leave a door tag. She did... More
Thank you for your feedback, we have attempted twice, each time we go no one answers the door, we also tried to call you and there is no answer so our only option has been to leave a door tag. She did not call us with the door tag till Monday, we kindly set up the re-delivery at her convenience and attached her cell number to call when our driver got there. Again, there was no answer at the door or on the phone. We have sent several emails to you also to let you know of each attempt. We are happy to try again if one of you would please contact us. 801-466-6644.
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Reviewed By:
glenda sharples
glenda sharples
Jun 25, 2018
You deserve NO STARS.It doesn't even look like what the picture portrayed. There isn't any branches added to it,there are only 3 pink roses not 5, it looks lopsided. I am so sad & embarrassed in how it was sent.This was the second chance I was giving this
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jun 26, 2018
Thank you for your feedback. We are sorry for any disappointment. We will have our customer service team contact you for a resolution. Please let us know if you have any further questions or concerns.
Reviewed By:
Mike Isbell
Mike Isbell
Jun 14, 2018
The flowers arrived on time as promised, unfortunately they look like they picked them two weeks ago. After 2 days they look terrible and my wife is throwing them out.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jun 14, 2018
Thank you for your feedback. We are so sorry for the disappointment. We will have our customer service team contact you to resolve this asap. Please let them know if you have further questions or concerns.
Reviewed By:
Nichole Timothy
Nichole Timothy
Jun 4, 2018
Very Dissatisfied with the flowers!!! The flowers that were delivered was NOT EVEN WHAT I ORDERED, THEY WERE DEAD AND NOT THE ONE I SELECTED. I WILL NEVER ORDER FROM YOU AGAIN. I SPENT ALOT OF MONEY ON FLOWERS THAT I COULD OF PICKED OUT OFMY OWN GARDEN A
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jun 4, 2018
Thank you for your feedback. We are very sorry for the disappointment. I see you have contacted our customer service department and we have sent out a new arrangement for you. We are glad we could resolve this for you. Please let us know if you have any further questions or concerns.
Reviewed By:
CL
CL
Jun 1, 2018
This was for my nephew and I was not thrilled that it was pink themed. When I ordered online, the bear had a neutral colored bow and the flowers were neutral colored as well. If I make another online order, I would appreciate a comment box for the florist
Reviewed By:
Blair
Blair
May 15, 2018
Flowers were brown on edges of rose petals. bow looked wrinkled and haphazard. Comparing this photo to the pic of the same bouquet on the Flower Patch website, makes me think they used mothers day leftovers. Very disappointing.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
May 15, 2018
Thank you for your feedback. We are sorry for any disappointment. We assure you we do not use old or left over flowers in arrangements. We do have a 100% satisfaction guarantee so we are always happy ... More
Thank you for your feedback. We are sorry for any disappointment. We assure you we do not use old or left over flowers in arrangements. We do have a 100% satisfaction guarantee so we are always happy to replace anything you are not happy with. I do see you were able to speak with our customer service department and get this resolved. Please let us know if you have any further questions or concerns.
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Reviewed By:
Diana May
Diana May
May 5, 2018
This is not what I ordered a live flowering basket. You sent me 2 pictures. Did you charge me for both?
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
May 7, 2018
Sorry for the confusion. We did send out the green planter basket, we photoed the wrong one at first but we did send you the photo of your basket also. Please let us know if you have any further questions or concerns.
Reviewed By:
Brett
Brett
Apr 25, 2018
Picture online shows more flowers that what I was sent a picture of
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 25, 2018
Thank you for your feedback. We have remade this for you and sent you a new photo. Please let us know if you have any further questions or concerns.
Reviewed By:
j
j
Apr 19, 2018
:( I doubt I will use this service again, but thanks anyway I guess
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 20, 2018
Thank you for your feedback. We are very sorry for any disappointment. I can see that our customer service team has contacted you to find out the problem and come to a resolution. Please let us know if you have any further questions or concerns.
Reviewed By:
Richard
Richard
Mar 24, 2018
Not delivered during the timeframe promised. Website does not indicate that delivery will be abandoned during promised timeframe if no answer at door.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Mar 26, 2018
Thank you for your feedback. I looked into your order, we see that you selected a time of between 2pm and 6pm. Our driver was there at 3:21pm, there was no answer at the door and we tried to call your... More
Thank you for your feedback. I looked into your order, we see that you selected a time of between 2pm and 6pm. Our driver was there at 3:21pm, there was no answer at the door and we tried to call your number to see if you would like us to leave it on the porch, there was no answer so we left you a voicemail. We do not leave it outside without your permission in case of damage. We left a door tag for her and we did re-deliver once she arrived home. Please let us know if you have any further questions or concerns.
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Reviewed By:
Felicia
Felicia
Mar 20, 2018
The vase is different than what I ordered. it was suppose to be baby booties.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Mar 21, 2018
Thank you for your feedback. We are so sorry for the disappointment. I see you ordered this on our website, next to the arrangement is does say "Arrangement will come in 1 of 6 Keepsake Ceramic c... More
Thank you for your feedback. We are so sorry for the disappointment. I see you ordered this on our website, next to the arrangement is does say "Arrangement will come in 1 of 6 Keepsake Ceramic containers" we would be happy to replace this for you, I will have a customer service rep contact you asap. Please let us know if you have any further questions or concerns.
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Reviewed By:
Glenn
Glenn
Mar 19, 2018
I passed up yellow flowers to buy the beautiful white with green edges flowers and my disappointment at your substitution of yellow flowers can't be stated strongly enough.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Mar 19, 2018
Thank you for your feedback. The carnations in this are actually the green carnations however I agree they are light so they kinda look a little more yellow. We would be happy to replace this for you.... More
Thank you for your feedback. The carnations in this are actually the green carnations however I agree they are light so they kinda look a little more yellow. We would be happy to replace this for you. I will have a customer service rep contact you asap. Please let us know if you have any further questions or concerns.
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Reviewed By:
Aimee
Aimee
Mar 12, 2018
Not loving the color combo!!!
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Mar 13, 2018
Thank you for your feedback. We are sorry you were disappointed. We did make changes to the colors and re-send you a new photo. Please let us know if you have any further questions or concerns.
Reviewed By:
Koning
Koning
Mar 7, 2018
Lousy service.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Mar 7, 2018
Thank you for your feedback. The only notes I see on your order is that we had to call you about the address because our driver had a hard time finding the address. I see that we did get it delivered after speaking with you. Please let us know if you have any further questions or concerns.
Reviewed By:
Ts
Ts
Mar 6, 2018
It was not what I ordered. But was to late to change however it was cute and the receiver loved it
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Mar 6, 2018
Thank you for your feedback. It looks like our designer made the $50 "Whoo loves you" instead of the $25 "Whoos thinking of you". We are so sorry for the mix up, this one is much bigger, hopefully that helps. Please let us know if you have any further questions or concerns.
Reviewed By:
Madeline
Madeline
Mar 2, 2018
This looks nothing like the example photo which had 5 liilys, 3 sunflowers, and carnations. In the photo they sent me there's one open Lily, and I can see maybe 2 which haven't bloomed yet. They did not use carnations, but some other white type of sma
Reviewed By:
Melonie
Melonie
Feb 20, 2018
I got two DEAD arrangements. The second one they sent as a "replacement arrangement" looked worse than the first. How could they think this looks good?????? GIANT WASTE OF $40!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Feb 21, 2018
Thank you for your feedback. I see one of our customer service representatives have contacted you. Please let us know if you have any further questions or concerns.
Reviewed By:
Cindy
Cindy
Feb 19, 2018
Disappointed. Did not resemble the photo in the book. The flowers were very tired the next day. I went over to the warehouse to get them to fix them. They did. But I will not order from them again.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Feb 21, 2018
Thank you for your feedback. We are so glad that we spoke with you and were able to fix them to your liking. Please let us know if you have any further questions of concerns.
Reviewed By:
Cindy
Cindy
Feb 19, 2018
This was not like the photo in the book. Went there and had them fix it. This was for my moms funeral. The flowers the next day were so tired. Don't order a easel spray. Won't order again
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Feb 21, 2018
Thank you for your feedback. We are so glad that we spoke with you and were able to fix them to your liking. Please let us know if you have any further questions of concerns.
Reviewed By:
KB
KB
Feb 9, 2018
Thank you!
Reviewed By:
Kimberly Simmons
Kimberly Simmons
Feb 2, 2018
I felt the arraignment that was delivered was not even close to what was advertised on line that I ordered and expected. What came we not as full or arranged as nice.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Feb 2, 2018
Thank you for your feedback. I looked into your order, it looks like we re-made this for you, and made sure it was filled to the exact recipe and size specifications as advertised online. "A burs... More
Thank you for your feedback. I looked into your order, it looks like we re-made this for you, and made sure it was filled to the exact recipe and size specifications as advertised online. "A burst of vibrant colored flowers including…Daisies, Pixies, Statice and Lilies arrive beautifully arranged within a glass garden vase, perfect for all occasions! Colors my vary from that in the picture." The size is 11" high x 7" high. We even compared yours to the picture to make sure it looked even better then the one online. We are sorry you are still disappointed. Please let us know if you have any further questions or concerns.
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Reviewed By:
Christopher
Christopher
Jan 30, 2018
The flowers were arranged nicely, my only issue was the flowers were dead and wilted by day 2 a real big disappointment
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 30, 2018
Thank you for your feedback. I looked into your order, this was delivered back on the 23rd, about 7 days ago. I don't show anyone called in to let us know what happened. We do have a guarantee on all ... More
Thank you for your feedback. I looked into your order, this was delivered back on the 23rd, about 7 days ago. I don't show anyone called in to let us know what happened. We do have a guarantee on all our flowers, it is also stated on the card that arrives with them. If they start to die too soon, call us and we replace them in full and deliver at no extra charge. Please let us know if you have any further questions or concerns.
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Reviewed By:
Skyler Coons
Skyler Coons
Jan 24, 2018
Wow! That definitely does not look like the photo on the website. Looks absolutely terrible, it's missing like half the flowers.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 24, 2018
Thank you for your feedback. We are so sorry for the disappointment, we are re-making this for you and getting that delivered asap. We will also re-send a photo of the new one once it is done. Please let us know if you have any further questions or concerns.
Reviewed By:
Omar
Omar
Jan 24, 2018
Worst customer service experience I have ever had!! I will never by any flower from your guys website some of the flower where dried. I called customer serive and there where no help at all what so ever! No reselution out of the call.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 24, 2018
Thank you for your feedback. I understand you spoke to customer service last night a few hours after we delivered this. We offered a replacement even though we are unsure how they could have died that... More
Thank you for your feedback. I understand you spoke to customer service last night a few hours after we delivered this. We offered a replacement even though we are unsure how they could have died that fast, you refused the replacement. We also offered a full refund if you could bring the product back or provide pictures because the flowers were fresh in the above picture taken the same day you had called. You happily agreed to bring them in and we would refund you fully. You then called in the next morning to say you threw the whole thing in the trash and still wanted all your money back. We offered every reasonable resolution we could. We are sorry there was nothing more we could do for you.
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