Flower Patch, Salt Lake City, UT - Customer Flower Reviews
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Total reviews: 35897 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
32,003
|
89.15% |
| 4 Star ★★★★☆ |
2,194
|
6.11% |
| 3 Star ★★★☆☆ |
717
|
2.00% |
| 2 Star ★★☆☆☆ |
400
|
1.11% |
| 1 Star ★☆☆☆☆ |
583
|
1.62% |
Real Customers, Real Reviews
All reviews are from verified Flower Patch customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Omar
Omar
Jan 24, 2018
Worst customer service experience I have ever had!! I will never by any flower from your guys website some of the flower where dried. I called customer serive and there where no help at all what so ever! No reselution out of the call.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 24, 2018
Thank you for your feedback. I understand you spoke to customer service last night a few hours after we delivered this. We offered a replacement even though we are unsure how they could have died that... More
Thank you for your feedback. I understand you spoke to customer service last night a few hours after we delivered this. We offered a replacement even though we are unsure how they could have died that fast, you refused the replacement. We also offered a full refund if you could bring the product back or provide pictures because the flowers were fresh in the above picture taken the same day you had called. You happily agreed to bring them in and we would refund you fully. You then called in the next morning to say you threw the whole thing in the trash and still wanted all your money back. We offered every reasonable resolution we could. We are sorry there was nothing more we could do for you.
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Reviewed By:
Steve Gamble
Steve Gamble
Jan 3, 2018
Your service really STINKS I will never use you again. I will bad mouth you and rate you the worst I can on all forms of media!!!
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 3, 2018
We appreciate your feedback. We are very sorry you are disappointed. I show that you placed your order online to be delivered on the 30th between 8am and 12pm. Our driver was there at 11:50 and there ... More
We appreciate your feedback. We are very sorry you are disappointed. I show that you placed your order online to be delivered on the 30th between 8am and 12pm. Our driver was there at 11:50 and there was no one home, we tried to call you and there was no answer so we left you a message and left a door tag on the door. The recipient called in later with the door tag and we re-delivered for free at their convenience. Your flowers were fresh and beautiful. Please let us know if you have any further questions or concerns.
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Reviewed By:
Michelle
Michelle
Dec 30, 2017
$85 FOR THIS?!?! I asked for "cheery and beautiful" -this is colorless and drab. 4 flowers and greenery. Slow clap Flower Patch. I should have gone with the other guy.
Reviewed By:
Joi
Joi
Dec 26, 2017
DO NOT USE THIS FLORIST!!! The arrangement I ordered was to be delivered Dec 23--It was not; it was not delivered on Dec 24 nor Dec 25. What a huge disappointment. What a rip-off!
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Dec 26, 2017
We appreciate your feedback. I looked into your order, our driver took this out on delivery on the 23rd during the time specified on your order there was no one home so we called the recipients phone ... More
We appreciate your feedback. I looked into your order, our driver took this out on delivery on the 23rd during the time specified on your order there was no one home so we called the recipients phone number and also tried to call you, there was no answer so we left a door tag on the door. We were closed the 24th and 25th. Even now, no one has contacted us to set up a re-delivery. We are happy to re-deliver when the recipient is home, please call into customer service to set this up. Thank you and let us know if you have any further questions or concerns.
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Reviewed By:
Katie rae Curtis
Katie rae Curtis
Nov 29, 2017
Uh oh. The recipients favorite color is yellow. I was under the impression that the vase was yellow and there were yellow flowers, which is why I purchased this.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Nov 29, 2017
Thank you for your feedback. It looks like you spoke to one of our customer service reps by phone and we are going to change the colors and send you a new photo once it is done, please let us know if there is anything else we can do for you!
Reviewed By:
Bridgett Marie Blodgett
Bridgett Marie Blodgett
Nov 20, 2017
Receives the arrangement on Friday and they were dead by Monday. I feel that if I spend over $100 on an arrangement it should last longer than a weekend. Very disappointed!
Reviewed By:
Patricia
Patricia
Nov 14, 2017
I guess I was hoping the flowers looked fuller and not almost dead looking.
Reviewed By:
Sandy
Sandy
Nov 9, 2017
No. I do NOT like the arrangement. I requested a rectangular basket. This looks like a $30 arrangement. I paid for an $80 arrangement.
Reviewed By:
Whitney harold
Whitney harold
Nov 4, 2017
Flowers look nothing like I ordered off line.
Reviewed By:
Ronald D Shipley
Ronald D Shipley
Nov 2, 2017
I assume there would be a vase and they would be long stem for what I believe is $60 I was disappointed
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Nov 2, 2017
Thank you for bringing this to our attention, you are correct, this should have been done in a vase. We apologize for the mix up. We would be happy to send out that dozen arranged today for you. Please let us know if you have any more questions or concerns.
Reviewed By:
FRANK H M
FRANK H M
Nov 1, 2017
This photos looks nothing like the one shown on your website! I'm very disappointed to send these flowers as "get well" flowers!
Reviewed By:
Brandie
Brandie
Oct 27, 2017
I ordered a spray or red roses. Just red roses. These are for my moms service. I'm going to be very mad if the picture above is what you send.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 27, 2017
Thank you for bringing this to our attention. I have made sure that the correct photo was resent to you and your delivery will be made correctly today. If this happens in the future please feel free... More
Thank you for bringing this to our attention. I have made sure that the correct photo was resent to you and your delivery will be made correctly today. If this happens in the future please feel free to call us so that we can provide 100% satisfaction.
Thanks,
Amy Hawke
General Manager
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Thanks,
Amy Hawke
General Manager
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Reviewed By:
Jayson
Jayson
Oct 26, 2017
This is ugly at best.
Reviewed By:
Sandra Morgan
Sandra Morgan
Oct 24, 2017
This does not look like a $65.00 arrangement. We use Flower Patch a lot at Discover but I'm will be looking for another florist
Reviewed By:
Gretxhen
Gretxhen
Oct 21, 2017
Would give zero stars if this review would let me. I ordered 35 balloons as part of a gift for someone. Within 2 hours of them being delivered more than half of them were already dropping to the ground. Within a few more hours they'd all lost float. Ruin
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 25, 2017
Thank you for your feedback. Looking at your order, the balloons were blown up at 7:20am and delivered by 8am. We are so confused as to why they deflated so quickly and offer our sincerest apologies. ... More
Thank you for your feedback. Looking at your order, the balloons were blown up at 7:20am and delivered by 8am. We are so confused as to why they deflated so quickly and offer our sincerest apologies. I see that we have issued a credit on the order for you. Please let us know if you have any further questions or concerns.
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Reviewed By:
Larry and Betty Richards
Larry and Betty Richards
Oct 19, 2017
Kathy Richards never received her flowers. The card that was left must have fallen behind a pot on their porch. I finally cancelled the order. I've used your company before and was very satisfied. I'm sorry that she wasn't able to get her flower baske
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 25, 2017
Thank you for your feedback. I looked over the order and see we attempted delivery but there was no one home, we do have the recipients phone number which we tried to call but there was no answer. We ... More
Thank you for your feedback. I looked over the order and see we attempted delivery but there was no one home, we do have the recipients phone number which we tried to call but there was no answer. We did leave a door tag and sent you an email to notify you of this. We did not hear back until you called to cancel. We are very sorry we missed her. Please let us know if you have any further questions or concerns.
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Reviewed By:
DeAnn Bawden
DeAnn Bawden
Oct 18, 2017
Uh, my friend said she never got these flowers. Can you tell me what happened?
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 18, 2017
I checked your order, we tried to deliver, the lady at the front desk at her work told us she was gone on a cruise into the next week and was not sure the date she would return. We emailed and called to let you know. Please let us know if you have any further questions or concerns.
Reviewed By:
Jeremy
Jeremy
Oct 13, 2017
The arrangement was nothing like I ordered . Plus it was delivered 30 minutes late. I could have just picked up the flowers on my way home from work. Overall just another bad experience, second time and probably The last time.
Reviewed By:
Marian
Marian
Oct 6, 2017
Great job
Reviewed By:
Marian
Marian
Oct 3, 2017
Beautiful!
Reviewed By:
Kira
Kira
Sep 25, 2017
The flowers were beautiful and I thought they were delivered the same day as promised but instead were delivered the day my friend sadly lost her baby. I'm very upset with the way I was misinformed about the delivery date. Very unprofessional.
Reviewed By:
Steve Andersen
Steve Andersen
Sep 17, 2017
Flower Patch has been my go-to place for more than 10 years. And these flowers were fine. But they were to be delivered to my fiance's work place, which would have been a wonderful surprise. But she was sick that day. I called 2 hours before the deliv
Reviewed By:
kylie
kylie
Sep 14, 2017
looks nothing like the picture i saw online.. different vase, different colored flowers, different size proportions..
Reviewed By:
McKenzie
McKenzie
Sep 12, 2017
Unfortunately it was not the correct bear that I originally ordered.
Reviewed By:
Abbie
Abbie
Sep 9, 2017
I sent this to my sister for her birthday and when she got them some flowers were all broken and they look horrible! My mom cought the lady at the end of the street and she took them back even the driver said yeah this don't look good at all! I haven't h
