Flower Patch, Salt Lake City, UT - Customer Flower Reviews
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Total reviews: 35861 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
31,969
|
89.15% |
| 4 Star ★★★★☆ |
2,193
|
6.12% |
| 3 Star ★★★☆☆ |
717
|
2.00% |
| 2 Star ★★☆☆☆ |
400
|
1.12% |
| 1 Star ★☆☆☆☆ |
582
|
1.62% |
Real Customers, Real Reviews
All reviews are from verified Flower Patch customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
Kim Carroll
Kim Carroll
May 30, 2018
I'm disappointed. The flowers were super cute when delivered. However, they started wilting the very next day. They only lasted for 3 short days. I sent to my Mom and expected them to last for a while to make her smile.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
May 30, 2018
Thank you for your feedback. We are so sorry to hear this. We will contact you right away to set up a replacement of fresh flowers or resolution. Please let us know if you have further questions or concerns.
Reviewed By:
James
James
May 29, 2018
The flowers from the catalog look much better than the flowers used in the actual arrangement. Carnations look very weak compared to what is shown in display. Pretty disappointed to be honest.
Reviewed By:
C Bray
C Bray
May 29, 2018
Eh, for $40 I would expect it to be more grand. I guess flowers are way too expensive.
Reviewed By:
Kristie
Kristie
May 10, 2018
The flowers that were delivered didn't match the photo that I ordered from on the web site. Lack of colour.
Reviewed By:
Virginia Fish
Virginia Fish
May 7, 2018
I was sad to see there was not more blue and yellow carnations in there instead of all the white. This was from our High School Class. Maybe I should have communicated better?
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
May 7, 2018
Thank you for your feedback. I pulled the call on this order to make sure we got it correct. There was no mention of carnations in your call when you ordered. You just said you wanted it all yellow, w... More
Thank you for your feedback. I pulled the call on this order to make sure we got it correct. There was no mention of carnations in your call when you ordered. You just said you wanted it all yellow, white and blue. We did mostly blue and yellow and some white accents. We also send out the photo prior to delivery so you can see and approve it. We are always willing to make changes for you but I see this was delivered 3 days ago. Please let us know if you have any further questions or concerns.
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Reviewed By:
Jules Young
Jules Young
Apr 26, 2018
The Flowers were delivered on time, and the note was cute. However, these aren't the flowers I ordered online and I don't think they even look close. I would have rated higher, but I would've never paid that much for this bouquet :(
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 26, 2018
Thank you for your feedback. We are sorry for any disappointment. I looked into your order and it looks like you ordered online, the "Sunshine & daises" for $19.98, that comes with 1 ste... More
Thank you for your feedback. We are sorry for any disappointment. I looked into your order and it looks like you ordered online, the "Sunshine & daises" for $19.98, that comes with 1 stem of each color, yellow, white and lavender, in a bud vase. The picture shown is the same arrangement. Please let us know if you have any further questions or concerns.
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Reviewed By:
CH
CH
Apr 12, 2018
I expected a more timely delivery, especially with an order placed in the morning. With the timeframe of 1-5 pm, the flowers were delivered at 7:30 pm, almost 10 hours after ordering. The flowers looked great, but I was disappointed in the delivery.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 12, 2018
Thank you for your feedback. We are sorry for the disappointment. It looks like you had agreed on an unspecified time. That means we take it on the next route to that area sometime during business hours. Please let us know if you have any further questions or concerns.
Reviewed By:
Jess
Jess
Apr 4, 2018
It doesn't look as full as the online picture (the white flowers are more sparse compared to the yellow in the online image) and the white flowers are not as vibrant as the yellow. I don't love the arrangement, but the vase is nice. I am sorry, but this
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 4, 2018
Thank you for your feedback. We are very sorry for the disappointment. We will have customer service contact you regarding this. Please let us know if you have any further questions or concerns.
Reviewed By:
cox
cox
Apr 2, 2018
LIKE I SAID BEFORE I THINK THEY ARE OVER PRICED.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 2, 2018
Thank you for your feedback. We are sorry you are unhappy with your purchase or selection. We always offer something beautiful in every price range for you to choose from. Please let us know if there is anything else we can do for you.
Reviewed By:
Dee Ann Jensen
Dee Ann Jensen
Mar 30, 2018
Our arrangement did not look like this when we received. The company is refunding our money and we really appreciate that. They stand behind their work! That says a lot and we will do business with them again.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 2, 2018
Thank you for your feedback. We are sorry for the disappointment. This is the actual arrangement right before it goes into the van for delivery. We send the photo so you know exactly what we've made a... More
Thank you for your feedback. We are sorry for the disappointment. This is the actual arrangement right before it goes into the van for delivery. We send the photo so you know exactly what we've made and sent for you. We always stand behind our customer satisfaction. Please let us know if you have any further questions or concerns.
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Reviewed By:
Roger
Roger
Mar 5, 2018
More cl9sed flowers than open
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Mar 5, 2018
Thank you for your feedback. The lilies are very closed right now because of the cold, once they get into a warmer area they will start to open very quickly. I am having my designer try to locate one ... More
Thank you for your feedback. The lilies are very closed right now because of the cold, once they get into a warmer area they will start to open very quickly. I am having my designer try to locate one a little more open and place in there for you. Please let us know if you have any further questions or concerns.
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Reviewed By:
Patti barker
Patti barker
Mar 4, 2018
Looks nothing like the flowers I ordered.. And what is with that bow 😞
Reviewed By:
Dawn
Dawn
Feb 23, 2018
I've ordered many similar arrangements through Flower Patch before and this order is nothing like I have ordered in the past nor looked like the online display. Is this a dozen long stem roses? I'm disappointed with this order!
Reviewed By:
Jorge Alcantara
Jorge Alcantara
Feb 7, 2018
The message on the card wasn't printed correctly. My wife had to guess what it read.
Reviewed By:
Denise Hampton
Denise Hampton
Feb 2, 2018
Tiny and sloppy! NOT worth $50!
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Feb 2, 2018
Thank you for feedback. We are sorry you are disappointed. I see you ordered our Spring Fever arrangement for $40 from our website. It is a casual "garden style" mix of tulips. We always ma... More
Thank you for feedback. We are sorry you are disappointed. I see you ordered our Spring Fever arrangement for $40 from our website. It is a casual "garden style" mix of tulips. We always make sure it is filled to value and to the exact recipe as advertised online. Please let us know if there is anything else we can do.
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Reviewed By:
Ronda Love
Ronda Love
Jan 29, 2018
This wreath seamed small for the price we paid. I have to say I was disappointed in comparing it to other arrangements at the funeral.
Reviewed By:
Karla Blanco
Karla Blanco
Jan 9, 2018
Wasn't like the one on the website and I didn't like the purple flowers and wanted them replaced with something different. Not less flowers
Reviewed By:
LACEy
LACEy
Dec 30, 2017
Too much pink the roses or daisies needed to be yellow or organs or something.
Reviewed By:
Perry
Perry
Dec 19, 2017
The pink daisies are atrocious. And the way they're placed makes them stand out even more. Sorry, but the whole arrangement looks juvenile. Definitely not worth $65...
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Dec 19, 2017
Thank you for your feedback. This has not been delivered yet, we are happy to make any changes you would like. I will have a customer service rep contact you.
Reviewed By:
Jan
Jan
Dec 16, 2017
I love that you sent a photo of the arrangement that was delivered! That's such a nice service. The arrangement looked lovely, but for the price, I expected a fuller bow and more filler around the bottom of the plants. You had promised it would be delive
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Dec 18, 2017
Thank you for your feedback. We actually delivered this on Friday, the night before the event at 4:40pm so it was there at 9am on Saturday for the service. Please let us know if you have any further questions or concerns.
Reviewed By:
Shawnee
Shawnee
Nov 16, 2017
Was hoping for more colorful bright flowers like the description indicated. Maybe it's just the picture
Reviewed By:
Adriana
Adriana
Oct 24, 2017
Not representative of the online pictures and does not look like the value I paid for. Not very impressed.
Reviewed By:
Jonathan
Jonathan
Oct 16, 2017
I get my wife flowers from here about every other month. The arrangement was great but by the third day they were already drying up. My wife changes the water everyday. This is not the typical experience but had to give two stars on this one.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 18, 2017
Thank you for your feedback. We do guarantee all of our flowers. If you contact us right when they look like they are starting to die, we will send out a full replacement of fresh flowers. Please let us know if you have any questions or concerns.
Reviewed By:
Sean/Kathy
Sean/Kathy
Oct 11, 2017
Not nearly as large as I thought it would be. I purposely selected the highest priced item so that it would be big. Guess that isn't the case. Getting a picture was helpful.
Reviewed By:
Kevin
Kevin
Oct 6, 2017
Fast service. Unfortunately the roses were not colored orange and the berries and leaves wee green instead of red.
