Flower Patch, Salt Lake City, UT - Customer Flower Reviews
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Total reviews: 35877 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
31,985
|
89.15% |
| 4 Star ★★★★☆ |
2,193
|
6.11% |
| 3 Star ★★★☆☆ |
717
|
2.00% |
| 2 Star ★★☆☆☆ |
400
|
1.11% |
| 1 Star ★☆☆☆☆ |
582
|
1.62% |
Real Customers, Real Reviews
All reviews are from verified Flower Patch customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
Jennifer Thomas
Jennifer Thomas
Jan 3, 2016
I did ask for something slightly feminine - yet modern, however I felt like when I saw the arrangement - it looked like GREEN - left over Christmas...nothing really colorful - GREEN. I thought it would have some color? I know that the buds have a LITTLE
Reviewed By:
Tanner
Tanner
Dec 22, 2015
It was ordered w/out the bow
Reviewed By:
Mickey Winrow
Mickey Winrow
Dec 21, 2015
When I ordered the pictures showed it with candy canes and a little more red in it ...unless it's just a bad view of it !
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Dec 21, 2015
Mickey,
Thank you for your feedback. I do believe that this is just not a good picture. It you look closely on the left you will see that the candy canes are there. We are sorry that the photo did not turn out well.
Thanks,
Amy Hawke
Thank you for your feedback. I do believe that this is just not a good picture. It you look closely on the left you will see that the candy canes are there. We are sorry that the photo did not turn out well.
Thanks,
Amy Hawke
Reviewed By:
Kayla Langlois
Kayla Langlois
Dec 17, 2015
This does not look like the picture I ordered from. Is the rose still blooming? Or is it wilting?
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Dec 19, 2015
Kayla,
Thanks for your feedback. We are so glad that we where able to talk to you on the phone about your order. I know that you will find that this rose will open the rest of the way be beautiful.
Thanks,
Amy Hawke
Thanks for your feedback. We are so glad that we where able to talk to you on the phone about your order. I know that you will find that this rose will open the rest of the way be beautiful.
Thanks,
Amy Hawke
Reviewed By:
BL
BL
Dec 10, 2015
Doesn't look anything like what it did online. It's still pretty, but not what I ordered.
Reviewed By:
Melissa
Melissa
Dec 3, 2015
This barely looks like what I ordered. It's disappointing to order one thing and then see something totally different that is being delivered. I'm not impressed.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Dec 4, 2015
Thanks for your feedback. I am so sorry for the mistake that we made in delivering you the wrong arrangement. I am glad we were able to call you and take care of this problem. Thanks so much!
Amy Hawke
Amy Hawke
Reviewed By:
Brian
Brian
Dec 3, 2015
I was disappointed with this batch. They did not leave the freshness packets. The flowers after only a couple of days were wilted. I keep having problems ordering online. I was told you have a problem with Google chrome and by the time I finally got t
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Dec 4, 2015
Brian,
Thanks for your feedback. We always appreciate feedback from our customers. We are so sorry for the problem with Chrome. We have been updating our website to make it better for our cus... More
Thanks for your feedback. We always appreciate feedback from our customers. We are so sorry for the problem with Chrome. We have been updating our website to make it better for our cus... More
Brian,
Thanks for your feedback. We always appreciate feedback from our customers. We are so sorry for the problem with Chrome. We have been updating our website to make it better for our customers when ordering. We believe that we have everything sorted out now. Also please remember that we have a 100% satisfaction guarantee. Please call us with your concerns.
Thanks,
Amy Hawke
Less
Thanks for your feedback. We always appreciate feedback from our customers. We are so sorry for the problem with Chrome. We have been updating our website to make it better for our customers when ordering. We believe that we have everything sorted out now. Also please remember that we have a 100% satisfaction guarantee. Please call us with your concerns.
Thanks,
Amy Hawke
Less
Reviewed By:
Ellie Petersen
Ellie Petersen
Dec 1, 2015
I asked for some red carnations along with some white. You did put the candles in as I asked.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Dec 4, 2015
Ellie,
Thanks so much for your feedback.
Amy Hawke
Thanks so much for your feedback.
Amy Hawke
Reviewed By:
General Army Navy
General Army Navy
Nov 27, 2015
Nothing like I expected.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Dec 4, 2015
Thanks for your feedback. We always enjoy hearing from our customers. I am sorry that the arrangement did not turn our as you expected.
Thanks,
Amy Hawke
Thanks,
Amy Hawke
Reviewed By:
Zach Baker /order #90015325
Zach Baker /order #90015325
Nov 20, 2015
The arrangement looks fine and the delivery was punctual, but the flowers themselves seem to already be wilting. Don't think they'll last more than a day or two. Never had a problem like this with any of my previous purchases.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Nov 20, 2015
Hi Zach,
Thanks for your review. We have tried to contact you to take care of this problem. We are sorry that the arrangement didn't meet your expectations. We would be more than happy to rep... More
Thanks for your review. We have tried to contact you to take care of this problem. We are sorry that the arrangement didn't meet your expectations. We would be more than happy to rep... More
Hi Zach,
Thanks for your review. We have tried to contact you to take care of this problem. We are sorry that the arrangement didn't meet your expectations. We would be more than happy to replace the arrangement for you, if you would please call us. We look forward to hearing from you and resolving the issue.
Thanks,
Amy Hawke
Less
Thanks for your review. We have tried to contact you to take care of this problem. We are sorry that the arrangement didn't meet your expectations. We would be more than happy to replace the arrangement for you, if you would please call us. We look forward to hearing from you and resolving the issue.
Thanks,
Amy Hawke
Less
Reviewed By:
Channing Hall
Channing Hall
Nov 13, 2015
I thought I ordered the round basket. It was basically the same price, but I thought it looked better and fuller.
Reviewed By:
Becky
Becky
Nov 12, 2015
The website said same day delivery, but that date wasn't made available on the website calendar so I picked the next day. The flowers didn't get delivered on that either, they were delivered the day after that. If you don't offer same day delivery, don't
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Nov 12, 2015
Hi Becky, Thanks for your review. I am sorry that you had trouble ordering from our website. We attempted to contact you concerning this matter. The flowers were delivered on Monday because we are... More
Hi Becky, Thanks for your review. I am sorry that you had trouble ordering from our website. We attempted to contact you concerning this matter. The flowers were delivered on Monday because we are not open on Sunday. I am sorry if that was a misunderstanding from our website.
Thanks,
Amy Hawke
Less
Thanks,
Amy Hawke
Less
Reviewed By:
Lopez
Lopez
Nov 7, 2015
Day late I thought you going to make up for it with a better up grade Never happen
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Nov 9, 2015
Hi,
Thank you for your review. I am glad that we were able to talk to you about this order.
Thanks,
Amy Hawke
Thank you for your review. I am glad that we were able to talk to you about this order.
Thanks,
Amy Hawke
Reviewed By:
Lindsey
Lindsey
Nov 7, 2015
Very small.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Nov 9, 2015
Hi Lindsey,
Thanks for you review. We are glad that we were able to speak to you about your order and take care of the problem before delivery. We have upgraded your arrangement and delivered it on Saturday.
Thanks again,
Amy Hawke
Thanks for you review. We are glad that we were able to speak to you about your order and take care of the problem before delivery. We have upgraded your arrangement and delivered it on Saturday.
Thanks again,
Amy Hawke
Reviewed By:
Karick Heaton
Karick Heaton
Nov 3, 2015
For an 80 dollar flower arrangement, I am disappointed. It looks nothing like the image on the website. :-(
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Nov 3, 2015
Hi Karick,
Thank you so much for your feedback. We have moved the card so that you can see more of the arrangement and resent you another picture. The lilies also are not all the way open, which will be better for the longevity of your arrangement.
Thanks,
Amy Hawke
Thank you so much for your feedback. We have moved the card so that you can see more of the arrangement and resent you another picture. The lilies also are not all the way open, which will be better for the longevity of your arrangement.
Thanks,
Amy Hawke
Reviewed By:
Laci
Laci
Oct 29, 2015
I am a little disappointed. I called and first order the regular black widow arrangement. I called back later to add to the arrangment, which they said they would do. It looks like the one from the website and for $72 I would expect a little more.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 30, 2015
Hi Laci,
Thanks for your feedback. We were able to catch that arrangement before it went out and fix the problems. You should have received a new picture of what was delivered. Thanks for bringing this to our attention.
Thanks, Amy Hawke
Thanks for your feedback. We were able to catch that arrangement before it went out and fix the problems. You should have received a new picture of what was delivered. Thanks for bringing this to our attention.
Thanks, Amy Hawke
Reviewed By:
Rebecca
Rebecca
Oct 29, 2015
The arrangement does not look quite like the arrangement online. The arrangement depicted on line had dark red fall leaves included which made the yellow flowers look more vibrant.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 30, 2015
Hi Rebecca,
Thanks so much for your feedback. We appreciate all feedback from our customers.
Thanks, Amy Hawke
Thanks so much for your feedback. We appreciate all feedback from our customers.
Thanks, Amy Hawke
Reviewed By:
Tricia
Tricia
Oct 27, 2015
The floral arrangement is beautiful and love that you send a picture of the arrangement. We had a terrible experience with the delivery, though. The guy left it on the front porch when nobody was home. Luckily it was there when they returned home. Not
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 30, 2015
Hi Tricia,
Thanks so much for your feedback. We are sorry that you did not have the experience you wished for. We are glad that we were able to speak with you on the phone take care of this. We have refunded your delivery fee. Thanks again for you feedback.
Amy Hawke
Thanks so much for your feedback. We are sorry that you did not have the experience you wished for. We are glad that we were able to speak with you on the phone take care of this. We have refunded your delivery fee. Thanks again for you feedback.
Amy Hawke
Reviewed By:
Jacob Gadd
Jacob Gadd
Oct 26, 2015
The flowers were great, but I received a different scarf than the one that I ordered. Luckily, the lady was still happy with it.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 26, 2015
Hi, Jacob
Thanks so much for you feedback. We appreciate all of our customer reviews. We are sorry for the mix up on the scarf but are really glad that she liked it anyway.
Thanks,
Amy Hawke
Thanks so much for you feedback. We appreciate all of our customer reviews. We are sorry for the mix up on the scarf but are really glad that she liked it anyway.
Thanks,
Amy Hawke
Reviewed By:
Judy Wooten
Judy Wooten
Oct 24, 2015
I specifically asked for white spider mums and there are none! Can you add them?
Reviewed By:
jaymz allen
jaymz allen
Oct 19, 2015
The roses were pure yellow, the picture I asked your employee to look at had the slightly orange roses with red tips. May not seem like much but it meant a lot to me when I saw the arrangement. Great quality.
Reviewed By:
Marla Stevens
Marla Stevens
Oct 15, 2015
Doesn't really look at all like what i ordered.
Responded To By:
Thomas Gordon / CEO
Thomas Gordon / CEO
Oct 15, 2015
Maria,
Thanks for your revue. In our quest to be the best we value honest input . I am happy that we were able to resolve this issue personally over the phone.
Thanks for your revue. In our quest to be the best we value honest input . I am happy that we were able to resolve this issue personally over the phone.
Reviewed By:
Eddie
Eddie
Oct 5, 2015
Didn't look anything like the picture on the web page.
Reviewed By:
Nichole
Nichole
Oct 2, 2015
Very disappointed. Way smaller than what was pictured on the website and the flowers were already slightly wilted when I received them.
Reviewed By:
Troy Mitchell
Troy Mitchell
Oct 2, 2015
The person I ordered the flowers for did not receive the flowers.I am not sure who they were delivered to, but they must have been nice for someone.
Responded To By:
Thomas Gordon / CEO
Thomas Gordon / CEO
Oct 2, 2015
Troy,
Thanks for your review and input. We were glad to resolve this with you on the phone. Your upgraded arrangement is on it's way to the alternate address you requested.
Thanks again for selecting Flower Patch,
Tom Gordon
Thanks for your review and input. We were glad to resolve this with you on the phone. Your upgraded arrangement is on it's way to the alternate address you requested.
Thanks again for selecting Flower Patch,
Tom Gordon
