Flower Patch, Salt Lake City, UT - Customer Flower Reviews
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Total reviews: 35851 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
31,959
|
89.14% |
| 4 Star ★★★★☆ |
2,193
|
6.12% |
| 3 Star ★★★☆☆ |
717
|
2.00% |
| 2 Star ★★☆☆☆ |
400
|
1.12% |
| 1 Star ★☆☆☆☆ |
582
|
1.62% |
Real Customers, Real Reviews
All reviews are from verified Flower Patch customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
Linda
Linda
Apr 2, 2020
Is it going to bloom? I thought it had other flowers with it. Sorry, but it looks kindof sad.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 3, 2020
Thank you for your feedback. Yes they will open over the next few days. The description reads 10 sunflowers designed in a clear glass vase with a cute ribbon. Please let us know if you have any further questions.
Thanks,
Amy
Thanks,
Amy
Reviewed By:
Stephanie Fredrickson
Stephanie Fredrickson
Mar 30, 2020
Looks nothing like the Website portrays. Disappointed
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 3, 2020
We are so sorry we were not able too meet your expectations. We try to make our arrangements as close to the picture as possible. Often times the exact flowers are not available. Thank you for your feedback.
Amy
Amy
Reviewed By:
Kathy F.
Kathy F.
Mar 8, 2020
Beautiful. Except this was for my neighbor whose had a loss. This bouquet looks like the 4th of July. It should have had white or pink carnations, no red in it. The ribbon should have been in a soft color. I'm very disappointed!
Reviewed By:
Christie
Christie
Mar 2, 2020
I asked the flower arrangement to be mostly about the sunflowers. They said they would be main and then they would put in filler, but the arrangement made the sunflowers the small detail :(
Reviewed By:
BQ
BQ
Feb 5, 2020
This is not what I asked for at all. It was supposed to be an arrangement for a 7-yr old girl with only gerbera daisies and roses, pink, and purple. This looks like it's for someone much older and barely has any of the flowers I asked for. I'm pretty d
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Feb 6, 2020
Thank you for taking and communicating to us on what can be different with the arrangement . I'm glad we were able to make the corrections needed and deliver an arrangement that better suited what you were looking for. We appreciate our picture services as it allows us to move from good to great.
Reviewed By:
Elisha
Elisha
Jan 28, 2020
Did not deliver the balloon I ordered with my flowers and said they would deliver it that day and still didn't! Not impressed.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 28, 2020
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any bus... More
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a re delivery of the balloon that you were to receive.
Regards,
Sean Heaps
Call Center Manager- Flower Patch- Corporate Office
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I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a re delivery of the balloon that you were to receive.
Regards,
Sean Heaps
Call Center Manager- Flower Patch- Corporate Office
Less
Reviewed By:
Stacey
Stacey
Jan 22, 2020
They look pretty but not what the picture I ordered from looked like
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 22, 2020
Thank you for taking the time to communicate to us about your picture and your arrangement. Rest assured, the star gazer lilies are not fully opened yet as we wanted the arrangement to last longer and... More
Thank you for taking the time to communicate to us about your picture and your arrangement. Rest assured, the star gazer lilies are not fully opened yet as we wanted the arrangement to last longer and not die after a few days. Please let us know if you have any questions or concerns after receiving the arrangement.
Thank you again for your feedback as this helps us go from Good to Great!
Kind Regards,
Sean Heaps-Call Center Manager- Corporate Office
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Thank you again for your feedback as this helps us go from Good to Great!
Kind Regards,
Sean Heaps-Call Center Manager- Corporate Office
Less
Reviewed By:
Ryan Robbinson
Ryan Robbinson
Jan 21, 2020
Much too expensive!
Reviewed By:
CJ
CJ
Jan 20, 2020
I love getting a picture of the flowers. But I don't think the colors really go well together and the ribbon doesn't seem to match. I do like that there are Arrangements under $20, so they are around $30 with delivery
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 21, 2020
Thank you for responding with your feedback inregards to your arrangement. This feedback helps us Improve our service to meet each of our customers Individual needs. For this reason, is exactly why we... More
Thank you for responding with your feedback inregards to your arrangement. This feedback helps us Improve our service to meet each of our customers Individual needs. For this reason, is exactly why we do the picture for our customers, so that we can make changes before it goes out for delivery. I'm glad we were able to make the corrections needed to meet you individual needs. Thank you for choosing Flower Patch, and thank you for helping us continue to go from good to GREAT.
Kind Regards,
Sean Heaps
Call Center Manager, Flower Patch, Corporate Office
Less
Kind Regards,
Sean Heaps
Call Center Manager, Flower Patch, Corporate Office
Less
Reviewed By:
Carolyn Alvey
Carolyn Alvey
Jan 16, 2020
I am surprised that none of the Balloons have "Happy Birthday" on them. A bit disappointed.
Reviewed By:
Lillian Clifford
Lillian Clifford
Jan 13, 2020
I am not satisfied with these flowers. Normally I love all flowers I order, but these look like they are wilting and are not fresh.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 13, 2020
Thank you for taking the time to communicate with us.Since talking last, I will wait for you response back on what you would like us to do.
Kind Regards,
Sean Heaps
Call Center manager- Flower Patch- Corporate Office
Kind Regards,
Sean Heaps
Call Center manager- Flower Patch- Corporate Office
Reviewed By:
Denise S
Denise S
Jan 9, 2020
Fewer flowers than I thought were pictured on the website photo...usually you all are wonderful.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 9, 2020
Thank you for reaching out to us. I can see why you would be concerned. A few of the other Stargazer lilies are not showing YET because they have not fully opened up. We wanted to make sure we provide... More
Thank you for reaching out to us. I can see why you would be concerned. A few of the other Stargazer lilies are not showing YET because they have not fully opened up. We wanted to make sure we provided an arrangement that would last and not die after a few day due to the flowers being completely open. I hope this provides a peace of mind in regards to your arrangement.
Kind Regards,
Sean Heaps
Call Center Manager- Flower Patch- Corporate Office
Less
Kind Regards,
Sean Heaps
Call Center Manager- Flower Patch- Corporate Office
Less
Reviewed By:
Kathy
Kathy
Dec 21, 2019
I ordered purple flowers with pink accents and got pink flowers with purple accents. Also wasn't delivered until day after birthday!
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Dec 21, 2019
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement to exceed you expectations for the services you will be using this for. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement to exceed you expectations for the services you will be using this for. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
Reviewed By:
Camille
Camille
Nov 25, 2019
The center hydrangeas were wilted half way through the day and no card arrived with the arrangement.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Nov 26, 2019
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement to exceed you expectations for the services you will be using this for. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement to exceed you expectations for the services you will be using this for. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
Reviewed By:
JS
JS
Nov 21, 2019
WAITED LAST MINUTE TO DELIVER AND WAS EVEN A LITTLE LATE. I CHOSE THE TIME FRAME FROM 12-4 TO BE DELIVERED, CALLED CLOSE TO 2 PM TO CHECK STATUS AND THE LADY SAID IT SHOULD BE DELIVERED SOON. ARRIVED AT 4:09 PM
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Nov 23, 2019
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement to exceed you expectations for the services you will be using this for. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
I will be in contact with you in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement to exceed you expectations for the services you will be using this for. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
Reviewed By:
Alisha Haslam
Alisha Haslam
Oct 11, 2019
The flowers are beautiful but the main attraction of this was the colored bottom vase. I've ordered this arrangement before and the colored vase was perfect. This just isn't what I was expecting.
Reviewed By:
Sc
Sc
Oct 10, 2019
I live in Calif and have used you several times to deliver flowers to my daughter she has been happy I hope this looks better in person I am disappointed with the picture
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 10, 2019
Thank you for your response. I had my driver unload your arrangement before going out so my designer could fix the arrangement to look like it should. We appreciate you feedback to insure we are living up to our customers expectations.
Reviewed By:
Jesús Rodríguez
Jesús Rodríguez
Oct 9, 2019
Good
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 9, 2019
Jesus,
I want to apologize for the arrangement you received. I would love to send you a replacement today. I will be giving you a call to verify what time would work to re deliver this arrangement.
Regards,
Your Flower Patch Team
I want to apologize for the arrangement you received. I would love to send you a replacement today. I will be giving you a call to verify what time would work to re deliver this arrangement.
Regards,
Your Flower Patch Team
Reviewed By:
Melissa J
Melissa J
Jul 17, 2019
Really disappointed in the pale and bland mix of colors for this summer rose bouquet. The garish lime green wrap accentuates the blah colors of the roses. Will most likely choose another florist for future orders.
Reviewed By:
Balloons
Balloons
May 24, 2019
Pretty at first but all were on the ground the next day. <24hrs balloon life? Thought they should have floated for at least several days..
Reviewed By:
Jay
Jay
May 11, 2019
I think it was supposed to have 12 roses but only had 11
Reviewed By:
Karen Bracken
Karen Bracken
May 5, 2019
Flowers are beautiful! However, very disappointed that you did not add our names on the card. For that reason will probably not use you again.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
May 6, 2019
Thank you for your feedback. The card shown in the picture actually has your card message printed on the inside. I do show it listing two separate family names. Please let us know if you have any further questions or concerns.
Reviewed By:
Kami Lambson
Kami Lambson
May 1, 2019
I am surprised! I ordered multiple colored tulips. Looks like I paid for 1 color tulips. Also I thought the bow would be pink or purple. Not green. 😖
Reviewed By:
C smith
C smith
Apr 22, 2019
I wish you would give measurements, because the picture with that glass vase looked very skimpy. I hope the bouquet looks better in real life.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 22, 2019
Thank you for your feedback. The dimensions on this one is 19" tall by 14" wide, done all around. Please let us know if you have any further questions or concerns.
Reviewed By:
Diana Nowaskey
Diana Nowaskey
Apr 20, 2019
The arrangement itself is fine, however I asked for Spring colors, purple and yellow, not maroon and green and no pink, the bow is pink doesn't match. I do appreciate the speedy service.
