Flower Patch, Salt Lake City, UT - Customer Flower Reviews
Like us on Facebook.
Total reviews: 35853 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
31,961
|
89.14% |
| 4 Star ★★★★☆ |
2,193
|
6.12% |
| 3 Star ★★★☆☆ |
717
|
2.00% |
| 2 Star ★★☆☆☆ |
400
|
1.12% |
| 1 Star ★☆☆☆☆ |
582
|
1.62% |
Real Customers, Real Reviews
All reviews are from verified Flower Patch customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
Bonnie
Bonnie
Apr 19, 2019
Nothing like the pic.
Reviewed By:
Sheryl Peterson
Sheryl Peterson
Apr 16, 2019
The flower arrangement was beautiful. However they were supposed to be delivered on Friday 3/22 between 2:00 and 5:00 pm because that is when someone would be home to receive them. The delivery was attempted at noon though, and no one was home. The whole
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 16, 2019
Thank you for your feedback. We sincerely apologize for the early delivery. We always offer free re-delivery at the recipients convenience. There are notes in the order stating the recipient called an... More
Thank you for your feedback. We sincerely apologize for the early delivery. We always offer free re-delivery at the recipients convenience. There are notes in the order stating the recipient called and said it would be easier for him to come get it since they did not know when they would be home again. Please let us know if you have any further questions or concerns.
Less
Less
Reviewed By:
Jesus
Jesus
Apr 11, 2019
Rotten or dying flowers should not get sent out to the customer.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 11, 2019
Thank you for your feedback. We are so sorry you are disappointed. We have a 100% satisfaction guarantee, if there is ever a problem with the quality, let us know and we will send out fresh flowers same day for you!
Reviewed By:
Lois McMillan
Lois McMillan
Apr 5, 2019
Friendly knowledgeable staff. I ordered white chrysanthrmums and agreed to adding some pale lavender and a little bit of yellow flowers. I didn't see chrysanthemums and certainly did not expect to see lillies.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 5, 2019
Thank you for your feedback. There are white Chrysanthemums and lavender daisy poms as requested. Your order says to do a pretty feminine mix but does mention not to do a specific type of flower. We w... More
Thank you for your feedback. There are white Chrysanthemums and lavender daisy poms as requested. Your order says to do a pretty feminine mix but does mention not to do a specific type of flower. We will have our customer service team contact you about this. Please let us know if you have any further questions or concerns.
Less
Less
Reviewed By:
Nn
Nn
Mar 13, 2019
Awesome service while being 1000 miles away from someone who means a lot to me
Reviewed By:
Brent
Brent
Mar 5, 2019
I'm usually very happy with Flowerpatch but this casket spray for my mothers funeral had many wilted and dried up, nearly dead flowers that depressed the showpiece. I wanted it to really pop. Not so. Many family members complained. For a big show piece
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Mar 7, 2019
Thank you for your feedback. We are so sorry to hear this. We will have our customer service agents contact you to see if there is anything we can do for you. Please let us know if you have any further questions or concerns.
Reviewed By:
Nery martinez
Nery martinez
Mar 3, 2019
I was told arrangement would have more color.. more vivid.. this looks very plain..
Reviewed By:
AA
AA
Feb 26, 2019
Called in and the "designers" sent this instead of the intended bouquet. Nothing much more to do as they had already delivered by the time I called.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Feb 26, 2019
Thank you for your feedback. It looks like when we spoke, we let you know we sent the $50 "Whoo loves you" instead of the $35 "You're a Hoot" that you purchased. We have not delive... More
Thank you for your feedback. It looks like when we spoke, we let you know we sent the $50 "Whoo loves you" instead of the $35 "You're a Hoot" that you purchased. We have not delivered this yet and let you know we could fix this, but you decided you were ok with this one. I will have someone contact you back and we will get the right one out for you. Please let us know if you have any further questions or concerns.
Less
Less
Reviewed By:
Kaytlin
Kaytlin
Feb 25, 2019
Not quite as full looking in the picture. Kind of a big bummer!
Reviewed By:
Carilee Ellis
Carilee Ellis
Feb 15, 2019
Customer service was excellent yet I am not pleased with the flower arrangement. The picture online was superior aesthetically speaking. The ones my daughter received looked like bunches placed quickly. The online arrangement was more symmetrical by far.
Reviewed By:
Preston
Preston
Feb 8, 2019
Thought it would be a little more grand for that price
Reviewed By:
Jenna
Jenna
Jan 31, 2019
The greenery is a bit messy and i thought it had a few more tulips in it.
Reviewed By:
beth
beth
Jan 31, 2019
I thought I was getting all gerbera daisies, I would not have bought plain daisies. I am not very happy with your substitution.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 31, 2019
Thank you for your feed back. These are all Gerbera daisies. We did not substitute anything from the arrangement you chose. Regular daisies are very small and in clusters on the same stem. Please let us know if you have any further questions or concerns.
Reviewed By:
Selena
Selena
Dec 21, 2018
I was disappointed. My husband Orval Dorius placed the same order 1 week earlier which we sent to a different friend and his were so much nicer. I had thought that they would have been about the same and they were not the same although the price was. Not
Reviewed By:
Zeke
Zeke
Dec 17, 2018
Those are not the flowers that were sent to us. Those are beautiful however and I would have been very happy with those.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Dec 17, 2018
This is the new one we have made for you. We spoke with you about this and are happy that you loved it. Thank you for your patience and understanding while we fixed that for you.
Reviewed By:
Rich
Rich
Dec 17, 2018
Flowers were great customer service worst I have experienced at Flower patch, I have use you since 1999 and not sure that will continue. Delivery was set up for after 4my wife was home driver did not ring bell? Had to go pickup flowers was told they would
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Dec 18, 2018
Thank you for your feedback. We are sorry for any disappointment. When our driver arrived, he did knock, there was no answer. He left the tag on the door that your wife received. Our drivers get paid ... More
Thank you for your feedback. We are sorry for any disappointment. When our driver arrived, he did knock, there was no answer. He left the tag on the door that your wife received. Our drivers get paid per successful delivery so they always try their best to get a signature. Leaving at tag without knocking would be very strange because they would not get paid for that stop. We are so sorry you feel you had a bad experience. I do see we have issued a partial refund since we could not redeliver same day for you. Please let us know if there is anything else we can do for you.
Less
Less
Reviewed By:
Nicole Hudson
Nicole Hudson
Dec 11, 2018
This doesn't look like the basket from the picture I picked out. There were at least 2 different plants.
Reviewed By:
Kelsey
Kelsey
Nov 27, 2018
Super blurry can I get another picture, and not balloon I was expecting
Reviewed By:
Jamie
Jamie
Nov 23, 2018
Very disappointed in the size of the arrangement.!!! I have bought Stargazer lilies for my sister's birthday from the Flower Patch for over 20 years, never has it been even close to this size.
Reviewed By:
alan
alan
Nov 19, 2018
for 70+ dollars I was expecting a product with a few more flowers, the package was rather dull looking.
Reviewed By:
Scott
Scott
Nov 16, 2018
When I asked to look at flowers for Delivery the lady took me straight to the most expensive flowers. When I tried to move back to the cheaper Roses, she would say o look at these. At the end of my visit I ended up spending 75$. When my wife got Roses se
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Nov 16, 2018
Thank you for your feedback. We are so sorry you feel you were misdirected in your purchase. Our goal is to help you if you are unsure of what to send or need information on the type of flowers. We do... More
Thank you for your feedback. We are so sorry you feel you were misdirected in your purchase. Our goal is to help you if you are unsure of what to send or need information on the type of flowers. We do have a 100% satisfaction guarantee on all our flower arrangements, simply let us know you're flowers are wilting and we will get a fresh one out to you same day. I see this was delivered a few days ago so I will have a customer service agent contact you to set that up if you would like. Please let us know if you have any further questions or concerns.
Less
Less
Reviewed By:
Roy Salinas
Roy Salinas
Oct 16, 2018
They're lovely but doesn't have the same flowers or colors as the one in the picture
Reviewed By:
Ben
Ben
Oct 14, 2018
They died way to fast
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 15, 2018
Thank you for your feedback. We have 100% satisfaction guarantee on our flowers so we would be happy to send out a replacement of fresh flowers for you. Please let us know if you have any further questions or concerns.
Reviewed By:
Eric C.
Eric C.
Oct 2, 2018
Pink ribbon could have been made into a better-looking bow. The bow doesn't look finished.
Reviewed By:
Not the same
Not the same
Oct 1, 2018
this one did not look the same as it was in the set up. This was one of the more important ones and I was upset with the look of it. Not at all satisfied.
