Flower Patch, Salt Lake City, UT - Customer Flower Reviews
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Total reviews: 36358 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
32,426
|
89.19% |
| 4 Star ★★★★☆ |
2,214
|
6.09% |
| 3 Star ★★★☆☆ |
725
|
1.99% |
| 2 Star ★★☆☆☆ |
405
|
1.11% |
| 1 Star ★☆☆☆☆ |
588
|
1.62% |
Real Customers, Real Reviews
All reviews are from verified Flower Patch customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
Scott
Scott
Nov 16, 2018
When I asked to look at flowers for Delivery the lady took me straight to the most expensive flowers. When I tried to move back to the cheaper Roses, she would say o look at these. At the end of my visit I ended up spending 75$. When my wife got Roses se
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Nov 16, 2018
Thank you for your feedback. We are so sorry you feel you were misdirected in your purchase. Our goal is to help you if you are unsure of what to send or need information on the type of flowers. We do... More
Thank you for your feedback. We are so sorry you feel you were misdirected in your purchase. Our goal is to help you if you are unsure of what to send or need information on the type of flowers. We do have a 100% satisfaction guarantee on all our flower arrangements, simply let us know you're flowers are wilting and we will get a fresh one out to you same day. I see this was delivered a few days ago so I will have a customer service agent contact you to set that up if you would like. Please let us know if you have any further questions or concerns.
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Reviewed By:
Roy Salinas
Roy Salinas
Oct 16, 2018
They're lovely but doesn't have the same flowers or colors as the one in the picture
Reviewed By:
Ben
Ben
Oct 14, 2018
They died way to fast
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 15, 2018
Thank you for your feedback. We have 100% satisfaction guarantee on our flowers so we would be happy to send out a replacement of fresh flowers for you. Please let us know if you have any further questions or concerns.
Reviewed By:
Eric C.
Eric C.
Oct 2, 2018
Pink ribbon could have been made into a better-looking bow. The bow doesn't look finished.
Reviewed By:
Not the same
Not the same
Oct 1, 2018
this one did not look the same as it was in the set up. This was one of the more important ones and I was upset with the look of it. Not at all satisfied.
Reviewed By:
Matt Johnson
Matt Johnson
Sep 27, 2018
I was told I should only be getting 3 roses for $30 When I called because I couldn't see the 1 lily in the photo. The girl went on about how the $60 arrangement was the one that actually had different flowers and told me I was wrong about it needing to be
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Sep 27, 2018
Thank you for your feedback. It does look like you ordered the $30 "What a girl wants" that is 3 roses, a stargazer lily, baby breath and greenery. Please call us if you have any further questions or concerns.
Reviewed By:
Mackenzie eliason
Mackenzie eliason
Sep 26, 2018
For the price I expected the arrangement to look like it does in the picture. There are a lot more flowers in the original photo than in what is shown here. Also the ribbon isn't the same . Disappointed
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Sep 26, 2018
Thank you for your feedback. We are so sorry you were disappointed, we will have a customer service agent contact you to see what we can do for you. Please let us know if you have any further questions or concerns.
Reviewed By:
Jack
Jack
Sep 25, 2018
More pink flowers next time.
Reviewed By:
Andrea Horrocks
Andrea Horrocks
Sep 25, 2018
Very cheap, fell apart easily.
Reviewed By:
RS
RS
Sep 20, 2018
I didn't want a balloon and I ordered bright colored gerber daisies. So basically this isn't at all what I ordered.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Sep 20, 2018
Thank you for your feedback. We are so sorry you were not happy with your order. We will have one of our customer service agents contact you right away.
Reviewed By:
Stephanie Coleman
Stephanie Coleman
Sep 17, 2018
Flowers seem a little limp.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Sep 18, 2018
Thank you for your feedback. We are happy we could get this re-made for you! Please let us know if you have any further questions or concerns.
Reviewed By:
Colleen Anderson
Colleen Anderson
Sep 15, 2018
Definitely not what I expected. Not arranged well.
Reviewed By:
Robin Jones
Robin Jones
Sep 14, 2018
I was hoping it would look more like a cupcake with more variety of flowers. I was also told the base (vase) would say Happy Birthday on it.
Reviewed By:
Carol Billings
Carol Billings
Sep 13, 2018
Flowers looked beautiful and delivered on time.
Reviewed By:
AO
AO
Sep 8, 2018
The flowers I ordered do not look like the picture I chose from. I understand that arrangements may vary from the pictures posted, however, the flowers deliver were very poorly arranged. Very disappointed with the presentation.
Reviewed By:
Brandee Wisniewski
Brandee Wisniewski
Aug 23, 2018
The birds of paradise were beautiful. However the the dahlias wilted the same day and some of the greens were ripped and brown. Love part of the arrangement just disappointed the few flowers there were wilted so quickly.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Aug 23, 2018
Thank you for your feedback. We are happy we could contact you and get this resolved. Please let us know if you have any further questions or concerns.
Reviewed By:
Kyle
Kyle
Aug 23, 2018
I've ordered with Flower Patch before and really had been blown away by their pieces. This time it just looked uninspired, unlike the piece online, and just kind of sad. Will consider where my flower orders come from moving forward.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Aug 23, 2018
Thank you for your feedback. We are so sorry you were not fully satisfied with your flower arrangement. I can see this was delivered on Monday, we would be happy to make a new one and get that deliver... More
Thank you for your feedback. We are so sorry you were not fully satisfied with your flower arrangement. I can see this was delivered on Monday, we would be happy to make a new one and get that delivered out for you today. We will also have a customer service agent contact you to go over your order. Please let us know if you have any further questions or concerns.
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Reviewed By:
Mike M
Mike M
Aug 21, 2018
While the flowers looked nice and my wife was please with them...I gave 2 requirements for them...No lilies and 8 roses. Unfortunately lilies were included in the arrangement.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Aug 21, 2018
Thank you for your feedback. We are sincerely sorry this detail was overlooked, we will have a customer service agent contact you to see if there is anything more we can do to help.
Reviewed By:
Brett
Brett
Aug 7, 2018
There is suppose to be a second mylar balloon of a smiley face too!
Reviewed By:
Shirlee
Shirlee
Jul 31, 2018
I was horrified that the lower sunflower in the bouquet was all wilted and the petals dropping over the top of the center of the flower. The arrangement had been placed right to the near side of the casket on a pedestal for the viewing 7/29/18. I had t
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jul 31, 2018
Thank you for your feedback. We apologize for any disappointment. It is very hard to guarantee the quality of the product for a 3 day service only because it is left in the care of the mortuary, usual... More
Thank you for your feedback. We apologize for any disappointment. It is very hard to guarantee the quality of the product for a 3 day service only because it is left in the care of the mortuary, usually left in a warm area and they do not check the water level. We completely understand your frustration on this, we will have one of our customer service agents contact you for a resolution.
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Reviewed By:
A
A
Jul 27, 2018
Going off of the picture I received from florist. I could be wrong but the lilies do not look fresh..not as pretty as the online picture. I hope this arrangement looks better in real life.
Reviewed By:
Steven Hughes
Steven Hughes
Jul 27, 2018
Flowers poorly arranged. Many (most?) roses are other than what I chose. I worked in the floral industry for many years. I've purchased from you before. This arrangement is not good, not the quality you've produced in the past.
Reviewed By:
Tom Flowers
Tom Flowers
Jul 22, 2018
Very disappointed. This one and the one I ordered, "Eternal Friendship", using the web site, to me look like two totally different arrangements. If you can't closely match what you promise, what good is ordering from the web? I did ask when I ordered
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jul 23, 2018
Thank you for your feedback. We are sorry you feel this does not look the same as the one you selected. We have done a side by side comparison and it looks like this was filled to the same flowers, co... More
Thank you for your feedback. We are sorry you feel this does not look the same as the one you selected. We have done a side by side comparison and it looks like this was filled to the same flowers, colors and size as shown online. We will have a customer service rep contact you to go over this further. Thank you again for your feedback.
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Reviewed By:
Josephine Richards
Josephine Richards
Jul 14, 2018
The picture looks much better than the flowers did in person. I was disappointed.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jul 16, 2018
Thank you for your feedback. We are sorry for any disappointment. This was filled to the value and exact recipe of the item you selected. Please let us know if you have any further questions or concerns.
Reviewed By:
Kent Crawford
Kent Crawford
Jul 13, 2018
I feel like for $100 the plants should have looked better. Thank you.
