George's Flowers, Roanoke, VA - Customer Flower Reviews

1953 Franklin Road
Roanoke, VA 24014
+1 (540) 981-0900
www.georgesflowers.com

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Total reviews: 27550 reviews | Star Rating: 4.89
5 Star ★★★★★
 
 
25,785
93.59%
4 Star ★★★★
 
 
1,079
3.92%
3 Star ★★★☆☆
 
 
323
1.17%
2 Star ★★☆☆☆
 
 
173
0.63%
1 Star ☆☆☆☆
 
 
190
0.69%
Real Customers, Real Reviews

All reviews are from verified George's Flowers customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 1 star reviews. Show all reviews

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Reviewed By:
Cynthia Welsh
Feb 17, 2024
Was disappointed, the picture sent was a beautiful arrangement however the arrangement delivered was not
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Reviewed By:
Kristen
Jan 18, 2024
This doesn't look like the picture on your website. This has a ton of carnations (I never would have chosen this arrangement). I don't see hydrangea (maybe it's just bud form?) or as much of the greenery as your website pic shows. Kind of bummed, if I'm being honest.
Responded To By:
Casper Wynn / Manager
Jan 18, 2024
Hi Kristen,
The arrangement pictured here is the exact recipe of the one pictured online, with the same amount of carnations and hydrangea, etc. The green hydrangea is more closed in your photo as it is fresher, but I assure you it is all the same flowers.
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Reviewed By:
Margaret McGee
Jan 15, 2024
I wanted blue flowers with a few purple. It looks drab with not many flowers
Responded To By:
Casper Wynn / Manager
Jan 15, 2024
Thanks for chatting with us about this, we are sending it out as-is per your instruction.
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Reviewed By:
Gerry Mahone
Dec 24, 2023
I would have much preferred red roses for a Christmas arrangement. I had a conversation with the person I spoke with about wanting red flowers. I didn't even specify roses and she told me that for my price I could expect a few roses. I also did not like the "twigs" sticking out of the arrangement. It doesn't meet the standards that I always associated with George's. I am disappointed. I have always like all the arrangements I have ever gotten there. I can't imagine one of your regular designer arranged this.
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Reviewed By:
Betty
Dec 19, 2023
FIVE STAR🤩 thank you
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Reviewed By:
Pamela
Dec 18, 2023
beautiful arrangement. Easy to order online! wish inventory was more robust. Many of my selections were 'sold out'. Otherwise, like what I chose!
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Reviewed By:
Garden
Nov 13, 2023
The plant was never delivered to the Church. I want the price returned to my credit card.
Responded To By:
Casper Wynn / Manager
Nov 13, 2023
Hi John,
Our delivery manager delivered this personally to the church. We have a key to the church and left it in the front foyer for the church staff to place in the sanctuary. It is likely a family member took the plant or it was misplaced by staff. Either way, we did complete this delivery.
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Reviewed By:
Peggy Moyer
Nov 6, 2023
Sorry but this was my first time for ordering flowers from your florist and I was very disappointed. I asked for the ribbon around the vase to be pink and purple I only got purple, I asked for the roses to be pink and purple and I got many other colors with just one or maybe two purple ones and other colors some with pink and there were other colors within it. The flowers did not look fresh. I was SO DISSAPOINTED.
Responded To By:
Casper Wynn / Manager
Nov 6, 2023
Hey Peggy, Thanks for chatting with Hailey to clear up the miscommunication. We did want to ensure the order was complimentary to the other orders going out for this service, hence why it was slightly... More
Hey Peggy, Thanks for chatting with Hailey to clear up the miscommunication. We did want to ensure the order was complimentary to the other orders going out for this service, hence why it was slightly different from what you and her had originally discussed. The flowers were from a pack that we just got in for that service, and are sure to last!
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Reviewed By:
Becky Russell
Oct 21, 2023
Look fine. I texted a request that you sub red flowers of any kind in cat arrangement, but you apparently didn't see the text. I didn't see online where I could make that request. It's done now and FINE!! NO need to redo or make any type of adjustment! I just thought you'd like to know that online communication can be tricky! Thank you.
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Reviewed By:
Melinda
Oct 3, 2023
I'm sorry can someone call me. That is not what we discussed I did not want lilies in that. We discussed sunflowers and daisies
Responded To By:
Casper Wynn / Manager
Oct 5, 2023
Hi Melinda,
Thanks for chatting with Hailey, we're always happy to accommodate changes needed to arrangements that leave our shop! We did offer to remake this for you and you declined.
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Reviewed By:
Kendra Spangler
Sep 30, 2023
Looks good.
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Reviewed By:
N Jackson
Sep 28, 2023
Looks outstanding. I hope she likes it. Many thanks...
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Reviewed By:
Karen
Aug 22, 2023
Looks as expected
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Reviewed By:
Jackie Fugate
Aug 5, 2023
I'm pleased with the picture and the quality of work that your flower shop provides.
Responded To By:
Casper Wynn / Manager
Aug 5, 2023
Thanks, Jackie! We know you meant to put 5 stars, if you're able to change it please do! If not, no worries!
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Reviewed By:
Nicky Boninfante
Jul 29, 2023
Looks great
Responded To By:
Ruth Lynch / Assistant Sales Manager
Jul 31, 2023
Thank you
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Reviewed By:
Sharon Parker
Jul 25, 2023
The flower colors are beautiful; however, the arrangement looks like a bouquet I could've purchased at Kroger. The raffia is disappointing. I was expecting more of a "George's" presentation.
Responded To By:
Ruth Lynch / Assistant Sales Manager
Jul 25, 2023
Sharon, Thank you for taking the time to talk with me about your birthday arrangement. I have notated on your account to use more unique flowers for this recipient. We look forward to working with you again.
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Reviewed By:
Marcia
Jun 19, 2023
This arrangement was extremely small and didn't reflect the photo that I saw to purchase. I am very disappointed and tried to let the staff know prior, but even more disappointed when I saw it in person.
Responded To By:
Casper Wynn / Manager
Jun 19, 2023
Hi Marcia,
We didn't hear from you until after the arrangement was delivered, but we did give you a discount due to your disappointment. However, the arrangement was filled to the value paid and... More
Hi Marcia,
We didn't hear from you until after the arrangement was delivered, but we did give you a discount due to your disappointment. However, the arrangement was filled to the value paid and the measurements are listed online, it was the size we usually send out. We understand the greenery was slightly different than the photo online, but we can never make an exact carbon copy of the web photo as that is based on availability at time of purchase. Thank you for your review!
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Reviewed By:
Rex Davidson
Jun 17, 2023
Very, very disappointed. Small in size and diameter. For 118.00 I really expected more. I have bought flowers from other florist, for the price,that puts your arrangement to shame. Needless to say, never again!
Responded To By:
Casper Wynn / Manager
Jun 19, 2023
Hi Rex,
This arrangement cost was $100 which falls in our medium or coffee table size range ($80-120). Our flowers are sometimes more costly than our competitors due to the extreme freshness of ... More
Hi Rex,
This arrangement cost was $100 which falls in our medium or coffee table size range ($80-120). Our flowers are sometimes more costly than our competitors due to the extreme freshness of our product. Flowers from South America arrive to us within a day or two of being cut from the farm. That takes many hands on product, which isn't cheap, but it is quality. If this arrangement doesn't last at least 2 weeks with proper care, that is when we have not done our job.
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Reviewed By:
Savannah Vire
Jun 8, 2023
This is not the flower arrangement I ordered. The one ordered was yellow and purple. This is for a funeral.
Responded To By:
Ruth Lynch / Assistant Sales Manager
Jun 8, 2023
Savannah, I attempted to reach you at your office via phone & email. The Sassy arrangement will have color variations, depending on availability. This is stated on the website. We had our designer... More
Savannah, I attempted to reach you at your office via phone & email. The Sassy arrangement will have color variations, depending on availability. This is stated on the website. We had our designer change out to use orange gerberas with yellow and purple accents. You should be receiving an updated photo shortly.
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Reviewed By:
James arend
Jun 2, 2023
I ordered roses with some greenery not a plant with no roses and and all greenery Not happy with the result
Responded To By:
Casper Wynn / Manager
Jun 3, 2023
Hi James,
If you take a look at the date on the email you've responded to, this is an order you placed a year ago. The current picture should be in an email that came today. We did make and have already delivered your roses. I will call you.
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Reviewed By:
Ellie
May 14, 2023
We ordered two arrangements, the other was beautiful. This, however, is not what we were expecting from the “Peach Blossom” arrangement - you can look it up on their website and see how it should look. We understand the flowers are based on availability and it's a holiday, as it's not our first time ordering from here or any flower shop but this review is primarily for the customer service from the woman who picked up the phone at George's when we called specifically when the email and text message says: “Please review your order! If you are not satisfied, please call us before reviewing so we can fix it!” We called and said the colors didn't really coordinate, primarily the pink and purple flowers where she then began to lecture me how it's noted it's based on availability online, which we already know, again was seeing if there's a way to make it look more cohesive. She then starts to get defensive and states “it looks beautiful to me”, but the flowers aren't for her neither paid by her. She then informs me that the arrangement is already out for delivery and if any changes are needed the flowers they'll have to be brought back, modified, and sent out again after again just receiving the note to review the arrangements for any feedback but again never confirmed if they can actually make the colors look coordinated and not thrown together, which given that it was a holiday we imagine it was slim odds. We inquired typically how long after the photos are sent do we have to review it and provide the feedback that is literally stated on the messages where she immediately goes on the defense saying “photos are a courtesy, nothing else” while once again the message is to call if you're not satisfied. We told her we were inquiring because it seems like mixed messaging but again she was determined to have an excuse for everything, while again this is not our first time ordering from them. If there are no modifications then either the messaging should change or the woman delivering that news. We've ordered dozens of arrangements from here over the years but because of this interaction with this woman we'll be looking for better customer service elsewhere. Edited to add after store response: Thanks for not fully reading my response at all, the customer service really shines through management too. I also appreciated the text and email asking for feedback and improvements even today when they seem to really value their customers. I'd give zero stars if I could.
Responded To By:
Casper Wynn / Manager
May 14, 2023
Photos are sent as a courtesy so you can see what was sent, not to make changes during our busiest holiday of the year. It is also worth mentioning you ordered an arrangement that was not on our desig... More
Photos are sent as a courtesy so you can see what was sent, not to make changes during our busiest holiday of the year. It is also worth mentioning you ordered an arrangement that was not on our designated Mother's Day menu. Therefore, like any arrangement not on the holiday menu, they will be subject to substitutions. We did offer to pick it up and change it, but you declined. On a day when we have 200+ orders to deliver, there is no way we can hold every order for approval. You are more than welcome to bring your business elsewhere.
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Reviewed By:
Victoria
May 13, 2023
This was not what I ordered. I asked for two types of flowers. I had to have it returned and has no options to get what was needed/requested. George's has always been so good and trusted- maybe it was the busy Mothers Day weekend? Thanks for the photo to identify.
Responded To By:
Casper Wynn / Manager
May 13, 2023
Hi Victoria,
I have credited your account for the mix up. Sorry about that misunderstanding! For future reference, an arrangement of only callas and tulips on a holiday weekend is usually not doable which is why we often offer a mix to include the requested flowers.
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Reviewed By:
Betty Hanners-Scott
May 11, 2023
I really wasn't happy!!! I saw the roses you did for someone else and they didn't look real they were so beautiful. That was What I was expecting. Just very disappointed. You said they would look better in person they did not!!!!!
Responded To By:
Casper Wynn / Manager
May 12, 2023
Hi Betty,
I asked you to take a look in person & tell us if we needed to make changes since you had only seen the photo. You said nothing to us when you picked up. How are we to know you're ... More
Hi Betty,
I asked you to take a look in person & tell us if we needed to make changes since you had only seen the photo. You said nothing to us when you picked up. How are we to know you're unhappy? How are we to know it needs to be fixed? If you had voiced your concerns we could have made it right before you left.
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Reviewed By:
Amanda Runquist
May 1, 2023
I am not happy with this. I requested peonies, ranunculus, and hydrangeas…and said it could be delayed to tomorrow to accommodate. Very disappointing.
Responded To By:
Casper Wynn / Manager
May 1, 2023
Hi Amanda,
You were informed that we do not have peonies or ranunculus today or tomorrow. Sarah will be calling you back to discuss further.
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Reviewed By:
Regina Wingo
Apr 27, 2023
I am usually very satisfied. I realize the total amount I spent has service fees, but this doesn't look 70.00 worth. I was disappointed.
Responded To By:
Casper Wynn / Manager
Apr 27, 2023
Hi Regina,
This is a $55 arrangement. Most of our arrangements start in that range so I can assure you it was filled to value.
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