McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

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Total reviews: 69701 reviews | Star Rating: 4.69
5 Star ★★★★★
 
 
59,278
85.05%
4 Star ★★★★
 
 
4,524
6.49%
3 Star ★★★☆☆
 
 
2,360
3.39%
2 Star ★★☆☆☆
 
 
1,492
2.14%
1 Star ☆☆☆☆
 
 
2,047
2.94%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 1 star reviews. Show all reviews

★★★★
Reviewed By:
Patti Thompson for Steve Stodghill
Apr 23, 2025
I placed an order for the deluxe fiesta bouquet that was to include a lot more height, festive colors and tropical leaves. The photo does not appear to be the same bouquet. Please review. Thank you.
Responded To By:
Tracy Mayes / Manager
Apr 23, 2025
Please accept our apologies for this mistake. It looks like we are already taking care of this issue. We hope this can be resolved for you soon! Thanks for your patience.
★★★★
Reviewed By:
Shirley Williams
Apr 22, 2025
very Disappointed !!!!!!!!!!!!!😢 Beside poor arrangement, the arrangements were left outside on front of church.You were advised and we agreed on 12 noon.
★★★★
Reviewed By:
Doris Hubbard
Apr 16, 2025
Thought lily would be larger.
Responded To By:
Tracy Mayes / Manager
Apr 16, 2025
Doris, we apologize if you’re not pleased with the size of the Easter Lily that was delivered. We do strive to provide the highest quality flowers and arrange the floral arrangements as requested by the customer. Give us a call if we can help make this service any better. Thank you.
★★★★
Reviewed By:
Diane Spradlin
Apr 15, 2025
We do like having a picture of the arrangement sent. We were expecting a white porcelain pot. The pot shown is not as pretty.
Responded To By:
Tracy Mayes / Manager
Apr 15, 2025
We are sorry that you're not happy with the container for your Easter arrangement. We thought the pink tin was a better choice for Easter, but we understand if you are not happy with it. Please call us, and we will be glad to do whatever we can to help.
★★★★
Reviewed By:
Richard
Apr 15, 2025
The Pot plant was very good for our purpose.
Responded To By:
Tracy Mayes / Manager
Apr 15, 2025
Richard, I saw your review about the plant being good for the purpose you intended. I would like to follow up on your review and ensure everything was ok with the plant. If there was a problem or you are not happy in any way please call us and we will do our best to help you out.
★★★★
Reviewed By:
Nikki Grant
Apr 10, 2025
Kimberly was not customer service friendly. When I seen a different plant that I wanted to purchase she had an attitude. She doesn't need to assist anyone because she's not friendly at all. She should have confirmed that the right plant was on the way to being delivered. She wasn't helpful at all. The flower arrangement looks like it was just rushed out the door.
Responded To By:
Tracy Mayes / Manager
Apr 10, 2025
We want to apologize for the bad experience you had with our service, and the unfriendly attitude our staff member showed you. If there is anything I may do to help please let me know. If you are not happy with the plant please call me back 214-324-2481. Thank you for your time.
★★★★
Reviewed By:
Forest
Apr 4, 2025
Disappointed in service I received. I ordered something they did not have in stock. To replace cost more. They were not willing to accommodate because they were out of stock. I was notified a day after I placed order that they did not have the item.
Responded To By:
Tracy Mayes / Manager
Apr 4, 2025
We do apologize for the delay. We had the pot and saucer in green or terracotta colors, just not the white. White would need to be ceramic, and yes, that does cost more. I’m happy to say we’ve reordered the white option, so we’ll have those back in stock soon.
★★★★
Reviewed By:
Victoria Mccartney
Mar 31, 2025
This is not the arrangement shown in the picture when ordering
Responded To By:
Lizbeth DeLaRosa / Sales
Mar 31, 2025
On behalf of McShan Florist,
I apologize the arrangement did not meet your expectations, looks like we have taken care of this and will be sending an updated picture. Thank you so much for brin... More
On behalf of McShan Florist,
I apologize the arrangement did not meet your expectations, looks like we have taken care of this and will be sending an updated picture. Thank you so much for bringing this to our attention! If there's any more questions or concerns please contact our customer service team at 214-324-2481.
Thank you Victoria.
Less
★★★★
Reviewed By:
Brenda R Busby
Mar 10, 2025
I paid $128 for this? That is a horrible arrangement! No wonder you didn't send me a photo of it in the first email. Your business was recommended to me, but you can be sure that I will show them this and how much it cost. You should be ashamed for taking advantage of an out of town customer. I would give you zero stars.
Responded To By:
Tracy Mayes / Manager
Mar 11, 2025
Brenda, We apologize if you are not happy with the arrangement. The arrangement was $100.00 plus $19.95 for delivery and taxes. We are happy to help in any way you see fit. Please return our call so we can help. 214-324-2481.
★★★★
Reviewed By:
Vikki Ford
Mar 8, 2025
I ordered a plant with flowers for a funeral. It was a sympathy basket. The arrangement was sad! And to put yellow flowers in a sympathy arrangement!!! Who does that??? No call about a substitution and a photo right before delivery! I have a very large family and believe me, no one in my family will ever use your florist!
Responded To By:
Tracy Mayes / Manager
Mar 8, 2025
We sincerely apologize that you were unhappy with the yellow blooming plant. It was not our intention to disappoint you. We would love to change it to something you like better. Please don’t hesitate to let us know how we can make it right. We are always here to help!
★★★★
Reviewed By:
Kd
Feb 27, 2025
Not very pleased with this order. Arrangement was extremely small and I wished I had seen the product BEFORE it was delivered and it would allowed me to make a different selection.
Responded To By:
Bruce McShan / President
Feb 28, 2025
If you are not happy with this arrangement please give us a call at 214-324-2481. We are here to help in any way we can.
★★★★
Reviewed By:
Shannon
Feb 25, 2025
I contacted customer service and rescheduled this delivery for Friday. It shouldn't be delivered today.
Responded To By:
Tracy Mayes / Manager
Feb 25, 2025
Shannon, We have this scheduled for Friday. Thank you for you order!
★★★★
Reviewed By:
Greg Gallagher
Feb 14, 2025
Never got my order and no one answered the phone when I called
★★★★
Reviewed By:
Nathan
Feb 14, 2025
Still waiting for delivery after 5:00 on Valentines Day. Sympathetic that it is a busy day, but you probably shouldn't accept orders (or at least note it to customers) if you can't deliver by a reasonable hour.
★★★★
Reviewed By:
Nathan
Feb 14, 2025
Still waiting for delivery after 5:00 on Valentines Day. Sympathetic that it is a busy day, but you probably shouldn't accept orders (or at least note it to customers) if you can't deliver by a reasonable hour.
★★★★
Reviewed By:
Nancy Brown
Feb 14, 2025
This is NOT what I ordered Do not deliver this tree it's ugly
★★★★
Reviewed By:
Desirae Garrett
Feb 14, 2025
Looks nothing like what I ordered. Very disappointed wish someone would answer the phone.
★★★★
Reviewed By:
Andrew McIntosh
Feb 14, 2025
Not nearly as many flowers as in the photo. A lot of green and flowers still look like buds. Very disappointing overall. I see there was an attempt to make it better but that's about the best I can offer in terms of compliments. Especially at this price
★★★★
Reviewed By:
Andrew McIntosh
Feb 14, 2025
Is this a joke? It looks nothing like the picture. This is sad and pathetic. Paid nearly $120 for you to just throw some roses into a salad. This is a scam and you should be ashamed. Giving one star because I can't give zero.
Responded To By:
Tracy Mayes / Manager
Feb 15, 2025
Thank you Andrew for talking with us about the arrangement it is with a designer and we will send a new picture.
★★★★
Reviewed By:
Patricia Jennings
Feb 14, 2025
Disappointed in the purchase of this plant . Expected the plant to be fuller, taller and in a nice pot . Presentation is everything and as such it was my hope the plant would present an uplifting appearance during a time when the family is grieving the loss of their love one . In addition, the website presentation is misleading . Final note , I am not a happy customer. Moreover, I did not receive a favorable response from the recipient of the plant either , and generally I do .
Responded To By:
Tracy Mayes / Manager
Feb 14, 2025
Hi, Patricia. We're sorry you were disappointed with your recent purchase. Please don't hesitate to reach out to our customer service representative to discuss possible solutions. We're here to help. Our customer service phone number is 214-324-2481.
★★★★
Reviewed By:
Don Fletcher
Feb 13, 2025
That is a sad bouquet for the price I paid. You have lost my business going forward. I can only hope it looks better in person.
Responded To By:
Tracy Mayes / Manager
Feb 13, 2025
If you are not satisfied with the current arrangement, please contact us directly at 214-324-2481. We will be happy to assist in any way we are able.
★★★★
Reviewed By:
Kathy Gibson-Elite 20
Feb 7, 2025
The stunning bouquet includes white roses, stock, snapdragons, lilies and freesia accented with salal, myrtle and pittosporum. Delivered with a meticulously detailed porcelain sculpture of Jesus. This is the description on you web site This isn't worth the $193.15 I paid....The standard arrangement according to your web site photo had at least 6 white roses, I upgraded to the delux which shows at least 7 or 8 white roses....and this has 3 roses!!! no freesia, no snapdragons, no lilies...what is with the pine or whatever that green Christmas tree looking plant that is literally covering the figure of Jesus??? I have used yall for over 30 years and this is the worst misrepresentation of an arrangement I have ever experienced. Really look at the Garden of Serenity Bouquet Delux and you tell me what you think of this embarrassing thing I sent for a group of work associates for a dear friend who just lost her Mother!!!!
Responded To By:
Tracy Mayes / Manager
Feb 8, 2025
Thank you for taking the time to submit a review. We regret that we failed to deliver an experience that met your standards. We apologize. We are glad that we were able to get this corrected for you.
★★★★
Reviewed By:
Darla Scott ordering for Lily Doss
Feb 4, 2025
I don't really care for that. Maybe carnations or daisy's?
Responded To By:
Tracy Mayes / Manager
Feb 4, 2025
Thank you for this review. If you have any suggestions on what else we can do to improve your experience with us, please don't hesitate to contact us and discuss this with us further 214-324-2481
★★★★
Reviewed By:
Ginger LaMar
Jan 31, 2025
This is not $130.00 flowers. Very disappointed since I've ordered from you for years. Very skinny and not close to the fiesta colors. Shame on this designer
Responded To By:
Tracy Mayes / Manager
Feb 3, 2025
Thank you Ginger for reaching out to discuss your floral arrangement and happy we were able to make it right.
★★★★
Reviewed By:
Angela Ward
Jan 28, 2025
Was not happy with the arrangement for $219.00
Responded To By:
Tracy Mayes / Manager
Jan 28, 2025
We're so sorry, Angela, that you're not happy with your arrangement. Please call our customer service team at 214-324-2481.
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