McShan Florist, Dallas, TX - Customer Flower Reviews
Like us on Facebook.
Total reviews: 69701 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
59,278
|
85.05% |
| 4 Star ★★★★☆ |
4,524
|
6.49% |
| 3 Star ★★★☆☆ |
2,360
|
3.39% |
| 2 Star ★★☆☆☆ |
1,492
|
2.14% |
| 1 Star ★☆☆☆☆ |
2,047
|
2.94% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
Vivian Johnson
Vivian Johnson
Apr 13, 2025
The bow does not blend with the flowers. I asked not to use red if at all possible. I don't particularly like this arrangement as I can view from this box
Reviewed By:
Greg Gambal
Greg Gambal
Apr 12, 2025
I've purchased many times over the last few years. This arrangement was much smaller than expected and unfortunately was a disappointment
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Apr 12, 2025
Greg, thank you for letting us know that you were not happy with your purchase. We’re committed to providing quality services and products. By letting us know about your experience, you're helpi... More
Greg, thank you for letting us know that you were not happy with your purchase. We’re committed to providing quality services and products. By letting us know about your experience, you're helping us become better. We want all our customers to have a wonderful experience when they purchase from us. We’re committed to making sure that our customers are happy with their purchases. We’re very sorry you were not satisfied with your purchase this time around.
Less
Less
Reviewed By:
Pat Haggerty
Pat Haggerty
Apr 6, 2025
Below expectations
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Apr 9, 2025
Pat, We are so sorry to hear your order didn't meet your expectations. We sent an email and tried to call you to see if we can help make things better, but we were unable to leave a voicemail. We are always here to help, so please don't hesitate to contact us.
Reviewed By:
Jeanette porcheddu
Jeanette porcheddu
Apr 2, 2025
I ordered pink and white flowers. This looks like red and yellow in there. And the balloon is ugly
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Apr 2, 2025
Jeanette, We do show cream-colored roses. The flowers in your bouquet, however, are actually hot pink. The flowers and the balloon may also not be to your liking. The customer service team will be happy to work with you to rectify the situation. You can reach us at 214-324-2481.
Reviewed By:
Julie Ginther
Julie Ginther
Mar 23, 2025
I have ordered flowers from you in the past & have always been very happy. I cannot say that about the arrangement I saw at the funeral service I attended today. I was truly embarrassed when they thanked me for the flowers at the service.Looking at the picture of what it was supposed to look like versus what it actually looked like was very different. I just thought you should know.
Responded To By:
Lizbeth DeLaRosa / Sales
Lizbeth DeLaRosa / Sales
Mar 24, 2025
Thank you for sharing your feedback, Julie. We're sorry to hear that your experience didn't meet your expectations, especially regarding this garden. We sincerely apologize for the inconvenience this ... More
Thank you for sharing your feedback, Julie. We're sorry to hear that your experience didn't meet your expectations, especially regarding this garden. We sincerely apologize for the inconvenience this caused. Please give our customer service a call to further discuss the details on what went wrong, and we will be more than happy to help. 214-324-2481
Less
Less
Reviewed By:
Felicia Shaw
Felicia Shaw
Mar 21, 2025
The plants doesn't look like the plants in the photo for the McShan Simple Garden. It looks like a totally different plant. I love the fact that you send a photo of the plant but it doesn't match what I ordered.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Mar 22, 2025
We apologize for the mistake and thank you for letting us know so we could correct it. We really appreciate you pointing it out.
Reviewed By:
Pat White
Pat White
Mar 18, 2025
For the price, it is not as large as I thought! Of course, it is hard to tell! And I thought it would be in a pretty pot.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Mar 18, 2025
Pat we apologize if you are not pleased with the plant. We have options for different containers. If you give us a cal we are happy to help. 214-324-2481
Reviewed By:
Julie
Julie
Mar 4, 2025
I love receiving the photo of what will be delivered, but I am underwhelmed by the arrangement and sad that this is my gift to her.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Mar 4, 2025
We apologize that you are not happy with the arrangement. Thank you for calling us so that we can do better.
Reviewed By:
Rebecca McLinn
Rebecca McLinn
Feb 22, 2025
I am a bit disappointed and wish I didn't allow the shop to design it without seeing what I was paying for. This doesn't feel like a baby boy shower flower delivery.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Feb 24, 2025
Thank you, Rebecca McLinn. I appreciate your feedback and will take your comment into consideration when designing future arrangements.
Reviewed By:
Orlando Alameda
Orlando Alameda
Feb 14, 2025
This arrangement does not look as full and vibrant as the one shown in the selection photo. There's more greenery than flowers.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Feb 14, 2025
Orlando, I understand your concern. However, looking at the picture, it is not a good picture, it is dark. The arrangement is out on delivery now. After it has been delivered and you still feel that you do not like it, please give us a call and we can help. Our number is 214-324-2481.
Reviewed By:
Miguel Interiano
Miguel Interiano
Feb 14, 2025
I expected to see more tulips. Please add more before delivering
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Feb 14, 2025
Thank you for your concern Miguel. Once received if still unhappy to call us back. 214-324-2481
Reviewed By:
Michele Hazle
Michele Hazle
Feb 14, 2025
This does not look anything like the photo on the McShan website. Was supposed to have pale pink roses, aloestremia(sp?) and other flowers. Not a bunch of greenery - for $90!!! Disappointed.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Feb 14, 2025
Hi Michele, we are sorry to see that you were disappointed with your recent flower arrangement. We try to ensure all our customers have the positive experience you deserve. Please feel free to reach out to our customer service team at 214-324-2481 to resolve your issue.
Reviewed By:
Sonya Brelamd
Sonya Brelamd
Feb 8, 2025
I was dissatisfied with the flower arrangement, as the blue ribbon was not applied neatly to the heart. Upon closer inspection, it appeared that the ribbon was applied in a somewhat careless manner. Also the arrangement could have been fuller. The blue and white contrast is beautiful.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Feb 8, 2025
We are so sorry you were not happy with the ribbon on your flower arrangement. We are also happy that we could discuss your dissatisfaction with you. We really appreciate your feedback and thank you so much for your business.
Reviewed By:
Mary Catherine Nagengast
Mary Catherine Nagengast
Jan 31, 2025
Very disappointed in Succulent Craze It is nothing like indicated in your posted picture. The variety is absent and beyond bland. It also was most important piece I was sending. Can't even bring myself to make it 3 stars though the phone service I received was very pleasant and helpful. Again, I am very disappointed in that particular gift, especially at the cost
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Feb 1, 2025
Mary, we are sorry that you were not pleased with the succulent craze. We understand that this is an important part of your event. We apologize for your disappointment. If you will give our customer service team a call, we are happy to assist you. Please do not hesitate to call us at 214-324-2481.
Reviewed By:
Charity Cornelius
Charity Cornelius
Jan 31, 2025
That doesn't seem as full as we have been getting for our flower stands in the sanctuary. We used to get a lot more flowers in our arrangements. I am not pleased
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jan 31, 2025
Charity, on behalf of our staff, I apologize that your flower stands didn’t meet our standards this time. Thank you for sharing your review. I will give you a call to discuss.
Reviewed By:
Helen Collins
Helen Collins
Jan 29, 2025
The peace lily looks great. Thanks
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jan 29, 2025
Helen, thank you for your honest and transparent feedback. We are very grateful for your comments and appreciate you.
Reviewed By:
Brian McCarther
Brian McCarther
Jan 27, 2025
this arrangement is nothing that I'm accustomed to getting from you all.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jan 28, 2025
Brian, this is what you ordered online. As you can see, the arrangement looks just like the picture. If you are not happy with the arrangement, please give us a call at 214-324-2481 so that we can discuss your concerns.
Reviewed By:
Shirley Robertson
Shirley Robertson
Jan 17, 2025
Quite disappointed with the size for what I'm being charged. Thanks for providing photo. Truly, it seem like nothing close too the work I know McShan is capable of doing. Not even a ribbon on the flower. Just horrible.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jan 17, 2025
Thank you, Shirley, for discussing this matter with me. I appreciate your willingness to work with me to resolve the issue. I am pleased that we were able to come to a resolution that included providing you with a larger plant.
Reviewed By:
Jo capley
Jo capley
Jan 10, 2025
Not too happy with flowers. Also had a hard time with delivery name and order name. I think I'll try someone else next time.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jan 10, 2025
We apologize if you had trouble ordering online. If you need help placing an order, please give us a call. If you are not satisfied with the flowers you received, please call our customer service team. We want to make sure you are satisfied with your purchase. 214-324-2481
Reviewed By:
Mary Anne Spurgeon
Mary Anne Spurgeon
Jan 4, 2025
There was supposed to be pink roses in this arrangement. This doesn't look like the picture I chose from your website. I'm not rating this with 5 stars only 2 stars
Reviewed By:
Kemberly Harrington
Kemberly Harrington
Dec 17, 2024
I thought it would have been dresser than photo. I could have gotten a &9.99 poinsetta from walmart amd tied a bow. The price of stupidity.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Dec 18, 2024
At our florist, we take great pride in our ability to choose the best plants for our customers. We carefully select each plant and ensure that it meets our rigorous standards. If, for any reason, you ... More
At our florist, we take great pride in our ability to choose the best plants for our customers. We carefully select each plant and ensure that it meets our rigorous standards. If, for any reason, you are not completely satisfied with your purchase, please do not hesitate to contact us. We are always happy to help in any way that we can. Thank you for your continued patronage.
Less
Less
Reviewed By:
Jamie Smothers
Jamie Smothers
Dec 17, 2024
This is not what I expected at all. I asked for ALL WHITE flowers.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Dec 17, 2024
We apologize for the mistake. It looks like we were able to get it corrected. Please let us know if you have any other questions or concerns.
Reviewed By:
Shelli Pannell
Shelli Pannell
Nov 26, 2024
On line the colors of the flowers were a Rust/Orange not multi colored - I would not have chosen this with these color flowers - this is not my not my normal experience with McShans I am normally 100% satisficed
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Nov 26, 2024
We apologize that you are not satisfied with the plant. We are happy to change this for you. Please call our customer service team. 214-324-2481
Reviewed By:
Sherry
Sherry
Nov 12, 2024
Thank you
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Nov 12, 2024
You are welcome Sherry, thank you for choosing McShan Florist! We hope you were happy with your purchase and we look forward to seeing you again soon. Please let us know if there is anything we can do to make your experience better.
Reviewed By:
Darlene Foster
Darlene Foster
Nov 12, 2024
Not close to the picture on website
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Nov 12, 2024
Darlene, we are so sorry to hear that you are not satisfied with the arrangement. It’s difficult to tell from the picture, so please give us a call and we’ll try our best to help.
