McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

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Total reviews: 69710 reviews | Star Rating: 4.69
5 Star ★★★★★
 
 
59,285
85.05%
4 Star ★★★★
 
 
4,524
6.49%
3 Star ★★★☆☆
 
 
2,361
3.39%
2 Star ★★☆☆☆
 
 
1,493
2.14%
1 Star ☆☆☆☆
 
 
2,047
2.94%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 2 star reviews. Show all reviews

★★★★★
Reviewed By:
Pat prusha
May 22, 2023
I asked for small flowers, no roses. There were just a few flowers in the arrangement.
★★★★★
Reviewed By:
Jane Taylor
May 19, 2023
Not as pictured on your website. Smaller arrangement in a different vase.
★★★★★
Reviewed By:
Mercedes pena
May 16, 2023
Flowers were smaller than the ones ordered
★★★★★
Reviewed By:
Kathy Davis
May 15, 2023
Just as expected, nothing more than expected.
★★★★★
Reviewed By:
Heather Garcia
May 14, 2023
Doesn't look like the photo I ordered
★★★★★
Reviewed By:
Felicia Farnsworth Kallas
May 14, 2023
I am very confused. I ordered the same arrangement for my mother and daughter and the pictures sent in these "rate you order" emails is not the same as what was delivered. The arrangement for my daughter was absolutely lovely and did not look at all like what the picture looked like. I have no idea what the arrangement for my mother looked liked. I can only hope that it was as lovely as the one for my daughter. The pictures need to represent what was actually delivered.
★★★★★
Reviewed By:
Kevin Ritchie
May 13, 2023
Small and unimpressive
★★★★★
Reviewed By:
Misti Green
May 13, 2023
I appreciate a photo being provided. I am disappointed in the color s brand of the arrangement. Online the Teleflora Precious Amethyst was light pink, lilac and Lavendar - pastels. The arrangement to be delivered is deep colors - it looks harsh, really. In the past I have been impressed with the arrangements I have purchased - not this time.
Responded To By:

May 15, 2023
We apologize that this was not what you were expecting! We did try to reach out to you to further discuss this with you. If you'd like to give us a call back at 214-324-2481 we'd be happy to correct any issues!
★★★★★
Reviewed By:
Linda Summy
May 13, 2023
It's ok. I thought It would be in a vase with pretty colorful flowers. It looks like a fall arrangement. Disappointed
★★★★★
Reviewed By:
Susan Conrad
May 12, 2023
Too Many White flowers in this arrangement!! Not what I ordered! I know you will substitute if you dont have enough flowers from the original picture of this selection : Telefloral Aqua Bouquet . Where is the purple filler & different shades of pink Rose's & other pink flowers! Very Disappointed!! ALSO was overcharged I had selected the Standard version for $60 / Not for $70. I'm sure my daughter liked it ; but I wouldnt have chosen the version that you sent!
★★★★★
Reviewed By:
Ann Windham Steudte
May 6, 2023
Bouquets supposed to be landscape : horizontal oriented. Light airy whimsical Not red or dark flowers Purple yellow orange and pink Very disappointed
★★★★★
Reviewed By:
Rhonda Matthews
May 6, 2023
Looks a little small for the price. A lot of green and not enough flowers. Just looks really plain. I Do appreciate getting a photo. It's nice… I just expected a little more for the price.
Responded To By:

May 6, 2023
We apologize that this was not what you were expecting. We did reach out to you this morning to correct the issue. Please give us a call back at 214-324-2481.
★★★★★
Reviewed By:
Rae Kozinsky
May 2, 2023
I chose a bouquet from the options displayed on your website based on its bright, fresh-lookng blooms and it's artful design. What my sister-law received was a lacklustre bouquet of standard design. I am not pleased.
Responded To By:

May 2, 2023
We apologize that this was not what you were expecting. Thank you for giving us the opportunity to fix this and make it right!
★★★★★
Reviewed By:
Jamie Whatley
Apr 29, 2023
The flowers were pretty BUT TINY! I've never spent that much for the size. Service and everything else was great but quality doesn't match the price.
Responded To By:

May 2, 2023
We apologize that this was not what you were expecting. Thank you for allowing us to correct the mistake!
★★★★★
Reviewed By:
Jerry
Apr 25, 2023
Roses where not fresh
★★★★★
Reviewed By:
Maureen felley
Apr 22, 2023
This was supposed to be for a baby girl; and there was supposed to be a little stuffed elephant with it.
Responded To By:

Apr 22, 2023
Glad we were able to get this worked out. We are adding more pink flowers now and the elephant is safe and sound in the bag
★★★★★
Reviewed By:
Misty Varsalone
Apr 22, 2023
Normally you guys knock it out of the park, but these aren't really what I was looking for, but they will do for our event tonight. Thank you.
Responded To By:
Bruce McShan / President
Apr 22, 2023
We apologize that these were not what you expected originally but I am so glad I spoke with you and we were able to get these fixed to your liking!
★★★★★
Reviewed By:
Pablo Olmos
Apr 20, 2023
From the picture I was shown to seeing this one here ! I thought it had more roses on this picture I only see two .
Responded To By:

Apr 20, 2023
We apologize this was not what you were expecting. Please give us a call at the store 214-324-2481 and we will be happy to correct any issues.
★★★★★
Reviewed By:
Jackie Barausky
Apr 13, 2023
I was not happy with this order at all. I ordered a deluxe they gave me a regular. I asked for no carnations, and when I called, I was told that they would put in more roses, but they didn't. Lastly, I asked them to send me a photo for approval first and that didn't happen either.
Responded To By:

Apr 13, 2023
Wed apologize that this was not to your expectations. Please call us at the store 214-324-2481 and we will get this corrected.
★★★★★
Reviewed By:
Cindy Shipley
Apr 4, 2023
I'm very disappointed in this arrangement. It does not look anything like what I ordered on line. For the money, I don't think it was a true representation of what McShan's offers. I would have appreciated receiving a photo before it was delivered, not just a photo days later asking for a review.
Responded To By:

Apr 4, 2023
Cindy, please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! We are sorry you are disappointed and appreciate your honest review. We look forward to hearing from you. Thanks!
★★★★★
Reviewed By:
Yolanda Dominguez
Mar 31, 2023
Looks a lot better. Thank you
Responded To By:

Apr 3, 2023
Great! Thank you!
★★★★★
Reviewed By:
Debra Jackson
Mar 31, 2023
Very disappointed that the item I was charged for looked nothing like the one on your site. Don't appreciate the bait and switch. :-(
★★★★★
Reviewed By:
M Serna
Mar 26, 2023
I was able to see the flowers in person today (Saturday). They were delivered Wednesday March 22nd and in 3 days all roses except one are drooped and dying. Very expensive to only last 2 days. I have photos I can send. I gave 2 stars because they were nice when delivered. Not satisfied with purchase.
Responded To By:

Mar 28, 2023
We sincerely apologize for the issues with your order! Please give us a call at 214-324-2481 and we can make this right for you in whatever way you see fit! We appreciate your feedback, and value your... More
We sincerely apologize for the issues with your order! Please give us a call at 214-324-2481 and we can make this right for you in whatever way you see fit! We appreciate your feedback, and value your business. We look forward to correcting this issue for you, and hope to hear from you soon! Thank you!
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★★★★★
Reviewed By:
Carolyn
Mar 24, 2023
Disappointed! I upgraded from $75 to $90 & this does not look like a $90 flower arrangement. There are a couple of flowers that are not in the arrangement & no substitute in their place. It should have been fuller!!
Responded To By:

Mar 25, 2023
Please give us a call at 214-324-2481 and we can make this right for you in whatever way you see fit. Thanks!
★★★★★
Reviewed By:
Susan Biggs
Mar 18, 2023
Very disappointed that a spathiphyllum plant was not included in this arrangement as shown on your website. No height to his arrangement and the color of the pot is different. I would not have purchased had I seen what was sent beforehand.
Responded To By:

Mar 21, 2023
Susan, if you haven't already, Please give us a call at 214-324-2481 and we will happily make this right for you in whatever way you see fit! We are so sorry you are disappointed and appreciate both your business and your candor. Thanks!!
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