McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

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Total reviews: 69715 reviews | Star Rating: 4.69
5 Star ★★★★★
 
 
59,290
85.05%
4 Star ★★★★
 
 
4,524
6.49%
3 Star ★★★☆☆
 
 
2,361
3.39%
2 Star ★★☆☆☆
 
 
1,493
2.14%
1 Star ☆☆☆☆
 
 
2,047
2.94%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 2 star reviews. Show all reviews

★★★★★
Reviewed By:
Blscott
Oct 4, 2022
I hope these flowers will bloom more prior to delivery. I was hoping for more blue flowers as well.
Responded To By:

Oct 5, 2022
Please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! We are sorry you are disappointed. We appreciate your business and your feedback! Thank you!
★★★★★
Reviewed By:
YM
Sep 30, 2022
I have used McShane Florist for many years with excellent service, but this order was not to the standards I am use to. I had to call back twice to correct a word that was incorrect on the card and then I asked for red carnations, but what I saw was all white with a white ribbon. Although it was beautiful, it was not what I thought I was getting.
Responded To By:

Oct 3, 2022
Please give us call at 214-324-2481 so that we can make this right for you in whatever way you see fit. We value your business and your feedback. Thanks!
★★★★★
Reviewed By:
Tiffany
Sep 28, 2022
We thought there would be a little more flowers on the arrangement.
Responded To By:

Sep 28, 2022
We are so sorry that you are disappointed in the fullness of your arrangement. I have filed a service ticket for you and you should hear back from someone in our customer service department shortly. We value your business and your feedback. Thanks, Tiffany!
★★★★★
Reviewed By:
Jerry oranday
Sep 28, 2022
Might be the photo but flowers look old
Responded To By:

Sep 28, 2022
Please give us a call at 214-324-2481 so that we can make this right for you in whatever way you see fit. We value your business and appreciate your feedback, Jerry! Thank you!
★★★★★
Reviewed By:
Cynthia Phillips
Sep 22, 2022
Disappointed. Not Luther Garden. Had an extensive conversation regarding expectations. Paid for the same.
Responded To By:

Sep 24, 2022
If you haven't done so already, please give us a call at 214-324-2481 so that we can make this right for you! We are so sorry that we didn't meet your expectations.
★★★★★
Reviewed By:
Dietra Box
Sep 21, 2022
I would say it is better than the first picture I got, but still not the picture from online that I was wanting. Not sure it is a $140 arrangement.
Responded To By:

Sep 21, 2022
Please give us a call back. 214-324-2481, and we can resolve this issue. Thanks!
★★★★★
Reviewed By:
Kathy Ann
Sep 17, 2022
I did not review at first, because this was not what I ordered. I ordered cut flowers in the blue 48 Ford Pickup.
Responded To By:

Sep 19, 2022
Please give us a call at 214-324-2481 so we can figure out what happened! Thank you!
★★★★★
Reviewed By:
_
Sep 13, 2022
Florist substituted yellow roses (which mean friendship) on a wedding anniversary arrangement. Not great.
Responded To By:

Sep 13, 2022
Please give us a call at 214-324-2481 and we wouid be happy to make this right for you in whatever way you see fit! We are so sorry for the substitution. Thanks!
★★★★★
Reviewed By:
Kiros Gabriel
Sep 12, 2022
The two standing flowers were great, but the one by the gasket was too small to the price we spent, we were promised that it was going to be big but it was not
Responded To By:

Sep 13, 2022
If you haven't done so already, please give us a call at 21-324-2481 and we would be glad to make this right for you in whatever way you see fit! Thank you.
★★★★★
Reviewed By:
Mary McKinney
Sep 9, 2022
Online the photo showed at least 4 roses and a very full arrangement for $40, the picture provided for our $45 purchase is underwhelming.
Responded To By:

Sep 9, 2022
Please give us a call at 2143242481 and we would be happy to make this right for you in whatever way you see fit! We are so sorry you are disappointed! Thanks!
★★★★★
Reviewed By:
Eunice Wheat Futrell
Sep 7, 2022
Not pleased with the arrangement. Picture shows a “run of the mill” arrangement. I expect more beauty from McShan's. This is the second time in a client family history going back fifty plus years that I am very disappointed.
★★★★★
Reviewed By:
JoAnn Perez
Sep 2, 2022
Does not look as nice as the one on the website. I'm disappointed.
★★★★★
Reviewed By:
Susan Hill
Aug 26, 2022
It does not have the color in it picture I was showing. Looks like on the flowers are falling off the bottom.. your website at the store and everything need to go back and look a little better it's clustered.. you still have time to fix. Look on your website
Responded To By:

Aug 27, 2022
I do see where we corrected that, Susan! We are so sorry about that! Thank you for your order! We appreciate your feedback and your business.
★★★★★
Reviewed By:
Lorenza
Aug 24, 2022
Can u add a couple more exotic plants. This doesn't look too attractive
Responded To By:

Aug 25, 2022
If you would, please call us if you need to edit or change your order, sometimes we don't answer these until later in the day! Thanks so much! We appreciate you!
★★★★★
Reviewed By:
Kay Clark
Aug 22, 2022
It is with regret that I may not give McShan a 5-star review. The delivery confirmation photo is not as shown on the website (which cannot be attached for comparison) and my request for "summer rose colors" was not fulfilled. First time to be disappointed with McShan. I trust this was an isolated incident.
Responded To By:

Aug 23, 2022
Please give us a call at 214-324-2481 if you haven't done so already and we can make this right for you in whatever way you see fit. We value your business and appreciate your feedback, Kay! Thanks!
★★★★★
Reviewed By:
Bryan
Aug 20, 2022
Expected much more for $170 when ordering orchids to be delivered.
Responded To By:

Aug 20, 2022
We completely understand! Unfortunately it is very hard to show the scale of this item, and it's much larger than it looks in the pic. However, if you would like to speak with one us regarding th... More
We completely understand! Unfortunately it is very hard to show the scale of this item, and it's much larger than it looks in the pic. However, if you would like to speak with one us regarding this order, please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! Thanks!
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★★★★★
Reviewed By:
Barbara Hobson
Aug 15, 2022
Colors Not as ordered.
★★★★★
Reviewed By:
George Winborn
Aug 12, 2022
This is beautiful but it's literally a different plant than what's pictured on your website.
Responded To By:

Aug 12, 2022
Please give us a call at 214-324-2481 and we can make this right for you in whatever way you see fit!
★★★★★
Reviewed By:
Steve Lopez
Aug 11, 2022
This does not look anything like the picture when I ordered…which I upgraded in order to get more flowers. Very disappointed!
Responded To By:

Aug 11, 2022
If you would, please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit!
★★★★★
Reviewed By:
Joe
Aug 8, 2022
I thought it was a pretty poor arrangement based upon the price that I paid and the kind of flowers which were included.
Responded To By:

Aug 8, 2022
Please give us a call at 214-324-2481 and we can make this right for you in whatever way you see fit. We are sorry you are disappointed!
★★★★★
Reviewed By:
Diane
Aug 4, 2022
The delivery time was great. Looking at the flowers, they seem very sparse for the monies that were paid, especially when compared to other floral arrangement prices, online. I would not do a designer's choice again.
Responded To By:
Jodi McShan / Vice President
Aug 4, 2022
Please give us a call at 214-324-2481 so that we can make this right for you in whatever way you see fit!
★★★★★
Reviewed By:
Doug Throckmorton
Aug 2, 2022
That arrangement looks pretty lame for $85 !!
Responded To By:

Aug 2, 2022
Please give us a ring so we can make this right for you in whatever way you see fit, We are sorry your'e disappointed!
★★★★★
Reviewed By:
Gloria
Jul 30, 2022
My family have been McShan customers for as long as I can remember. We have always been very pleased with our purchases and customer service. This order was not up to their usual level. I requested a peace lily and it was not included. I asked for daisies and got Gerber daisies. I would have liked to see something more colorful included. Overall, disappointed compared to past experiences.
★★★★★
Reviewed By:
Elaine Guytine
Jul 30, 2022
I was thinking this would have an assortment of different white flowers and two white roses. I do hope the buds opened up by today. If so it will be pretty. I love your shining spirit bouquet but the person who took my order could not find it so had to go with this one.
★★★★★
Reviewed By:
Janet Drefahl
Jul 29, 2022
that seems kinda small for $125 - it should be more elaborate -
Responded To By:
Bruce McShan / President
Jul 29, 2022
Please call us at 214-324-2481 if you have not done so yet, and we can make this right for you in whatever way you see fit! We are sorry you are disappointed!
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