McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 69176 reviews | Star Rating: 4.68
| 5 Star ★★★★★ |
58,793
|
84.99% |
| 4 Star ★★★★☆ |
4,508
|
6.52% |
| 3 Star ★★★☆☆ |
2,351
|
3.40% |
| 2 Star ★★☆☆☆ |
1,485
|
2.15% |
| 1 Star ★☆☆☆☆ |
2,039
|
2.95% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 3 star reviews. Show all reviews
Reviewed By:
James croft
James croft
Mar 8, 2025
I love orchid but container looks too small --would look much improved with a larger container.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Mar 11, 2025
James, generally it is better for an orchid to be in a smaller container, but if you would like to discuss this please call us. We are always happy to help in any way we can.
Reviewed By:
Rachel Sandoval
Rachel Sandoval
Mar 5, 2025
The flowers arrangement does not have the stargazer lily I had seen on the website. Looks ok however, I was expecting the stargazer flowers included.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Mar 5, 2025
Rachel, your stargazer lilies are actually in the arrangement, however their buds are still tight. In the photo, you can't see them yet. They should open up soon. If you have any questions please call us 214-324-2481
Reviewed By:
Cindy Reid
Cindy Reid
Mar 4, 2025
Charlotte was very kind and helpful when I placed my order. I do appreciate receiving a photo of the tree that was delivered. Unfortunately, between the time it was delivered on Saturday and when I saw it at the service at 2:30 on Sunday, the blooms were drooping and wilted looking, but still red. I don't know what happened between the time of the photo and the time I saw them, but it was embarassing that my arrangement did not look good.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Mar 4, 2025
Cindy, we apologize if the tree you received from us was already wilting on Sunday. We hope the rest of your experience with us went well, however, as this does seem like a strange incident. One of our customer service representatives will reach out to you soon.
Reviewed By:
Regina Chatman
Regina Chatman
Feb 24, 2025
These flowers looked old. When they came, they did not look like a fresh flower arrangements just made. Don't get me wrong I like them but they looked like old flowers you needed to use.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Feb 25, 2025
These flowers look like they are freshly cut, some lilies aren't fully opened and all of the flower buds are very tight. If you are unhappy with your delivery, please give us a call at 214-324-2481. We are always happy to help.
Reviewed By:
Shannon Stewart
Shannon Stewart
Feb 21, 2025
Beautiful when they arrived but never opened up and looked terrible by day 4 Just a fyi Thanks!
Reviewed By:
Meredith
Meredith
Feb 18, 2025
The color selection with the dusty orange rose and baby pink carnations seems a little off to me. Overall design seems consistent with product shown. Do appreciate seeing what was sent
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Feb 19, 2025
Hello Meredith. Thank you for reviewing McShan Florist. Based on the picture, If you're not happy with your flowers, feel free to contact us at 214-324-2481 and we would be happy to help.
Reviewed By:
Austin Six
Austin Six
Feb 15, 2025
Beautiful. But not what we ordered. We ordered the premium and got less than that. The requested delivery time was not met.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Feb 18, 2025
Dear Austin, we apologize that the flowers we delivered do not meet your expectations. We have issued a credit for the price difference, but since it was delivered earlier than the 10 a.m. time frame ... More
Dear Austin, we apologize that the flowers we delivered do not meet your expectations. We have issued a credit for the price difference, but since it was delivered earlier than the 10 a.m. time frame we were aiming for, I am not sure where the mix-up occurred. If there’s anything else we can do to satisfy you, we’re more than happy to do it! Give us a call at your convenience so we can make it right.
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Reviewed By:
Larry Williams
Larry Williams
Feb 14, 2025
WAS READY ON TIME AS PROMISED BUT THE COLOR WAS NOT RIGHT WE SAID GREEN AND WHITE FLOWERS ON THE CROSS AND THE CROSS MIS ALL GREEN BUT ITS TOO LATE TO CHANGE FOR THE AMOUNT OF MONEY WE SPENT WE EXPECTED BETTER. GUES WE SHOULD HAVE USED FTD
Reviewed By:
Jeff Morley Jr.
Jeff Morley Jr.
Feb 10, 2025
I am not sure that the arrangement is symmetrical. It looks like there are a lot of lovely flowers, but somewhat hastily arranged and uncontrolled; like a less than perfect hair day. I don't know if it's because of the dead sticks in the arrangement or if the angle of the picture is at fault.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Feb 10, 2025
Thanks for talking with me about the arrangement, Jeff. It was nice to chat. We appreciate your business!
Reviewed By:
Sharon Worthy
Sharon Worthy
Jan 31, 2025
I had asked for a plant with blooms, but I assume that was not available.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jan 31, 2025
I apologize that the plant did not have any blooms open upon arrival. I assure you that the blooms will open soon, and I want to remind you that you can always reach out to McShan Florists at 214-324-2481 if you are not pleased.
Reviewed By:
Janet
Janet
Jan 23, 2025
Look rather sad.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jan 23, 2025
Thank you, Janet, for taking the time to talk with me about your arrangement. I appreciate your feedback, and we'll make sure to correct the arrangement to make it a little more cheerful for you.
Reviewed By:
J Hakilton
J Hakilton
Jan 23, 2025
There are not nearly as many flowers in this as there are in the online photo.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jan 23, 2025
I understand that you are concerned that some of the flowers in this arrangement have not opened yet. However, they will open, and by having the freshest flowers, this arrangement will last longer. If... More
I understand that you are concerned that some of the flowers in this arrangement have not opened yet. However, they will open, and by having the freshest flowers, this arrangement will last longer. If you are not happy with this arrangement, please give us a call at 214-324-2481 and we will be happy to help.
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Reviewed By:
Yolanda Pesina
Yolanda Pesina
Jan 19, 2025
Lovely arrangement. Thought the arrangement and stand would have been bigger. Thank you for rating opportunity.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jan 20, 2025
If you call us to place your order, we can provide you with an approximation of the size of the arrangement. This will help ensure that the arrangement is the right size for your needs.
Reviewed By:
Clark Willingham
Clark Willingham
Jan 17, 2025
Beautiful arrangement but that is not what I ordered. That is what I ordered last year. I ordered something similar and was told it would be something with tropical flowers. Plus it was late.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jan 17, 2025
Thank you for taking the time to discuss the arrangement with me. I really appreciate your business and loyalty. I look forward to serving you again soon.
Reviewed By:
Ian Uter Sr.
Ian Uter Sr.
Jan 15, 2025
It's ok. I would have paid more for a better design.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jan 15, 2025
Thank you for your order of the infinity orchid plant. We understand that you are not happy with the design. We would like to work with you to address your concerns. Please call us at 214-324-2481 so that we can discuss the design and make sure you are satisfied with the final product.
Reviewed By:
RA
RA
Jan 8, 2025
It looks as if some of the leaves are wilted, and makes the plant look sparse. I'm a little disappointed with this one. Maybe it the angle of the picture presentation.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jan 8, 2025
I think the picture is not a good angle. However, if you are not happy with the plant, please give us a call to customer service and we are happy to help.
Reviewed By:
Richard Riojas
Richard Riojas
Dec 31, 2024
Pretty but too simple. I wanted more colors.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Dec 31, 2024
Richard, when we spoke, I wish we would have discussed your color preferences. If you're not pleased with the colors we chose, please give us a call and we can help.
Reviewed By:
Paula McKenzie
Paula McKenzie
Dec 24, 2024
They were pretty but wasn't as pretty as last years . Last years had more ornaments on it . This years was a litte skinner. Thank you
Responded To By:
Lizbeth DeLaRosa / Sales
Lizbeth DeLaRosa / Sales
Dec 26, 2024
We apologize for the inconvenience, we have experience a price increase in most of our items, definitely let us know upon Pick up and we can always fix the items at the moment before leaving our store.
Thank you Paula!
Thank you Paula!
Reviewed By:
Olevia Williams
Olevia Williams
Dec 22, 2024
I was thinking the Christmas cactus show red color in a white basket.
Reviewed By:
Stephen Burgard
Stephen Burgard
Dec 15, 2024
35.00 to deliver is ridiculous. Hidden fee until check out
Responded To By:
Lizbeth DeLaRosa / Sales
Lizbeth DeLaRosa / Sales
Dec 16, 2024
Dear Stephen,
We're sorry to hear that you feel like you were overcharged for your delivery. We strive to offer fair and competitive pricing, but our business hours are Monday-Saturday 8AM-5PM ... More
We're sorry to hear that you feel like you were overcharged for your delivery. We strive to offer fair and competitive pricing, but our business hours are Monday-Saturday 8AM-5PM ... More
Dear Stephen,
We're sorry to hear that you feel like you were overcharged for your delivery. We strive to offer fair and competitive pricing, but our business hours are Monday-Saturday 8AM-5PM which we charge $19.95 delivery. On Sundays with our flower shop being closed we do charge a $34.95 delivery. Sorry for the inconvenience this may have caused. If you have any further questions please contact our customer service department at 214-324-2481.
Thank you!
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We're sorry to hear that you feel like you were overcharged for your delivery. We strive to offer fair and competitive pricing, but our business hours are Monday-Saturday 8AM-5PM which we charge $19.95 delivery. On Sundays with our flower shop being closed we do charge a $34.95 delivery. Sorry for the inconvenience this may have caused. If you have any further questions please contact our customer service department at 214-324-2481.
Thank you!
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Reviewed By:
Casandra
Casandra
Dec 7, 2024
iT WAS JUST OKAY
Reviewed By:
Anna DeLuna
Anna DeLuna
Dec 6, 2024
I thought there would be more dark orchids. The dark purple ones. Would it be possible to have a little more white in? The gray ones look a little wilty
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Dec 6, 2024
Dear Anna, Thank you for letting us know your concerns. Our designer is reworking the bridal. Please feel free to contact us if you have any other questions or concerns. Our number is 214-324-2481.
Reviewed By:
Traci Wilkerson
Traci Wilkerson
Dec 5, 2024
It may be a nice arrangement, but it's definitely not as bountiful as the arrangement pictured on your website. The arrangement pictured on your website had a much larger ratio of flowers.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Dec 5, 2024
We're very sorry to hear that you were not pleased with our easel spray. As an extension of your satisfaction, we must also extend an apology for not meeting your expectations. For any problems, we're... More
We're very sorry to hear that you were not pleased with our easel spray. As an extension of your satisfaction, we must also extend an apology for not meeting your expectations. For any problems, we're eager to assist you in finding a resolution that we are certain you'll approve of. Please call our customer service team and explain your issue in full. We would be delighted to be of assistance.
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Reviewed By:
Angie Aldridge
Angie Aldridge
Dec 3, 2024
Not as full as the photo online...
Reviewed By:
Karie
Karie
Nov 21, 2024
Honestly, not much ‘WOW' for $140. Do you agree?
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Nov 22, 2024
I confirm that our pricing structure is correct. Each flower has its own specific price, and these flowers are more expensive because they are from our higher-end selection. This selection includes po... More
I confirm that our pricing structure is correct. Each flower has its own specific price, and these flowers are more expensive because they are from our higher-end selection. This selection includes popular varieties such as hydrangeas and roses. If you have any questions please give us a call 214-324-2481
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