McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

Like us on Facebook.
Please help us grow by giving us a Facebook share.
Total reviews: 69176 reviews | Star Rating: 4.68
5 Star ★★★★★
 
 
58,793
84.99%
4 Star ★★★★
 
 
4,508
6.52%
3 Star ★★★☆☆
 
 
2,351
3.40%
2 Star ★★☆☆☆
 
 
1,485
2.15%
1 Star ☆☆☆☆
 
 
2,039
2.95%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 3 star reviews. Show all reviews

★★★★★
Reviewed By:
Semone Lilly
Nov 15, 2024
On the photo on the website it shows some other flowers that's not in this picture. Where are those flowers?
Responded To By:
Tracy Mayes / Manager
Nov 15, 2024
We apologize if the item in the picture wasn’t available, but we had to use a substitute to make sure you received your order on time. If you are unhappy with the choice we made, we apologize, b... More
We apologize if the item in the picture wasn’t available, but we had to use a substitute to make sure you received your order on time. If you are unhappy with the choice we made, we apologize, but would appreciate it if you could let our customer service team know at 214-324-2481. We are happy to help.
Less
★★★★★
Reviewed By:
Buckymcafee
Nov 2, 2024
No ivy going up the pole to empty
Responded To By:
Tracy Mayes / Manager
Nov 2, 2024
We're sorry the plant wasn't full enough. This plant was delivered at the time and size, as agreed with you. We are here to work with you on how ever we can. Please give us a call at 214-324-2481
★★★★★
Reviewed By:
Marilyn Terrill
Oct 18, 2024
It is beautiful but I requested PINK azaleas.
Responded To By:
Tracy Mayes / Manager
Oct 18, 2024
We apologize if you are not happy please give us a call back at 214-324-2481
Thank you Marilyn!
★★★★★
Reviewed By:
Dawn Coates
Oct 11, 2024
It's really dark and does not contain any sunflowers.
Responded To By:
Lizbeth DeLaRosa / Sales
Oct 11, 2024
Thank you for letting us make this right for you Dawn!
★★★★★
Reviewed By:
Beverly Johnson
Oct 6, 2024
I love the arrangment but my name (BJ) was left off the ribbon. Also, the blue color was not the correct blue as I came in with a picture from previous order of our school colors. They give a credit for the ribbon and for my name missing but it still didn't fix the disappointment of me and my classmates to make it right for a home going celebration. Yes I like getting photo but it was 3 days too late.
Responded To By:
Lizbeth DeLaRosa / Sales
Oct 7, 2024
We apologize for the mistake, when you came in to place the order we copied the names you had written down for us on a paper. We did ask you royal or light blue however your decision was royal blue as it was on the picture you showed us.
Sorry for the confusion.
Thank you Beverly!
★★★★★
Reviewed By:
Irene Reyna
Oct 2, 2024
I was disappointed with my order. I ordered the Butterfly Kisses Garden which had very different plants in the picture on the website. I understand there can be a shortage of plants but this order looks totally different. The picture I saw had several butterflies and this arrangement has one from what I can see. I also asked that any flowers or butterflies be a bright color like yellow or red. I even explained why. I did not get what i requested.
Responded To By:
Tracy Mayes / Manager
Oct 2, 2024
We apologize for not confirming the right arrangement. Thank you for letting us know and resolving the issue.
★★★★★
Reviewed By:
Donna Chavez
Oct 1, 2024
I'm a little disappointed, looks a little bare in front. I wish there were more flowers. I do love getting a photo. Thank you very much.
Responded To By:
Tracy Mayes / Manager
Oct 1, 2024
Donna, If you are not happy please give us a call we are happy to help.
214-324-2481 Thank you.
★★★★★
Reviewed By:
Lena Hatcher
Sep 29, 2024
This is the first time that I have been disappointed. However, I know that mistakes happen. My recipient did not receive the wine. Please credit my account for the costs associated with the wine. She was happy with the roses.
Responded To By:
Tracy Mayes / Manager
Sep 30, 2024
We apologize we can not leave the wine unless we are shown an ID. We then will set up a time to redeliver the wine with the recipient. Thank you Lena
★★★★★
Reviewed By:
Cathey Hand
Sep 28, 2024
Beautiful flowers, however, I did not want a bow, just ribbon winding through the arrangement.
★★★★★
Reviewed By:
Mary Thomas
Sep 26, 2024
To be honest doesn't look as full as I expected for 75$ . Maybe those are expensive flowers but they are not roses? Just being honest.
Responded To By:
Tracy Mayes / Manager
Sep 26, 2024
Mary, If you are not happy please give us a call and discuss what flowers you want. This was a designer's choice arrangement for a man. If you want specific flowers let us know and we are happy to help. 214-324-2481 Thank you
★★★★★
Reviewed By:
Martha Cross
Sep 25, 2024
No ribbon? Very plain looking
Responded To By:
Tracy Mayes / Manager
Sep 25, 2024
Give us a call and we are happy to help. 214-324-2481 Thank you!
★★★★★
Reviewed By:
Carolyn Bohlar
Sep 25, 2024
Not sure how I like it until I see it in person. Not impressed with the picture.
Responded To By:
Tracy Mayes / Manager
Sep 25, 2024
I believe once you see it you will be happy. Thank you Carolyn!
★★★★★
Reviewed By:
Alice McCloud
Sep 13, 2024
Not as specified -
Responded To By:
Tracy Mayes / Manager
Sep 13, 2024
Thank you for talking with us about your order Alice!
★★★★★
Reviewed By:
Vikki pruitt
Sep 10, 2024
I requested an upgraded vase but it arrived with regular vase that's on the website. The flowers were beautiful but I was very disappointed in the vase.
Responded To By:
Tracy Mayes / Manager
Sep 10, 2024
If you are not happy please give us a call at 214-324-2481 Thank you Vikki!
★★★★★
Reviewed By:
Nikki Evans
Sep 10, 2024
🥲
Responded To By:
Tracy Mayes / Manager
Sep 10, 2024
Please give us a call if you are not happy 214-324-2481 Thank you Nikki!
★★★★★
Reviewed By:
Tiji J Thomas
Sep 3, 2024
The order was for classic rose plant.
Responded To By:
Tracy Mayes / Manager
Sep 3, 2024
We apologize for not sending the correct plant. Thank you for discussing this with me Tiji!
★★★★★
Reviewed By:
Beatrice Garcia
Aug 30, 2024
I would have liked a pink bow It is for a ten year old granddaughter Also a more colorful basket and more cellophane to the top Can I see where the chips and cookies r in the basket I don't see them
Responded To By:
Tracy Mayes / Manager
Aug 30, 2024
If you are not happy please give us a call at 214-324-2481 Thank you!
★★★★★
Reviewed By:
Pam
Aug 29, 2024
Pretty but, the one on line was much more vibrant. I do appreciate geting the photo and same day delivery though.
Responded To By:
Tracy Mayes / Manager
Aug 29, 2024
I apologize for it not being vibrant enough in the picture. The lighting is not as bright as our online picture. If you are still not pleased give us a call to our customer service team and we can help. 214-324-2481 Thank you Pam!
★★★★★
Reviewed By:
Cheryl Allen
Aug 28, 2024
This is the 2nd time that I have placed an order online and the product really did not match nor look as good as the picture on your website. I have always used McShan for flowers and you have been marvelous in the past. You are really letting me down these days.....................
Responded To By:
Tracy Mayes / Manager
Aug 28, 2024
Thank you Cheryl for letting us know, I have sent back to design to be corrected.
If you have any questions please give us a call at 214-324-2481 Thank you!
★★★★★
Reviewed By:
Gay Selman
Aug 20, 2024
I definitely like getting pictures but this picture today is not near as colorful looking as it appeared on the website and in the picture that was emailed to me yesterday. Overall, it is perfectly fine but for the price, I feel it should have been more colorful - there were brighter succulents in the original photos!
Responded To By:
Lizbeth DeLaRosa / Sales
Aug 24, 2024
Thank you for letting us make this right for you!
★★★★★
Reviewed By:
Skyler Taylor
Aug 19, 2024
There wasn't a signature or message on the card.
Responded To By:
Lizbeth DeLaRosa / Sales
Aug 24, 2024
Hello Skyler, we used the card message you typed up online and if there was no signature we don't add it, messages are printed and sent in the envelope attached to the arrangement.
Thank you Skyler!
★★★★★
Reviewed By:
Queen Jones
Aug 9, 2024
Thanks for trying to get it right.
Responded To By:
Tracy Mayes / Manager
Aug 9, 2024
Let me know if you are not happy. Thank you Queen!
★★★★★
Reviewed By:
Brennon O'Sullivan
Aug 3, 2024
This is pretty and it will do, but it is not what I requested. I specifically asked for traditional daisies (white with yellow centers). When asked if That was all I wanted, I said they could “work their florist magic” and add some greenery or a few other flowers as an accent. This arrangement, while pretty, appears to me to be equal parts (1/3 each) white, yellow and purple flowers. It is not what I requested. I do like getting a photo of what I ordered.
★★★★★
Reviewed By:
Deanna Snider
Jul 29, 2024
Wish I would have said no greenery or just a small amount! Not the look I was going for. I wanted a more feminine look more airy!! I appreciate the photo though! Thank you for sending!!
Responded To By:
Tracy Mayes / Manager
Jul 30, 2024
If you are not happy with the flowers please give us a call back 214-324-2481 we are happy to help. Thank you Deanna!
★★★★★
Reviewed By:
Betty Murphy
Jul 22, 2024
Don't see a doz roses.
Responded To By:
Tracy Mayes / Manager
Jul 23, 2024
It is an all around arrangement. There is 12 roses. Thank you Betty!
Previous   Next