McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 69177 reviews | Star Rating: 4.68
| 5 Star ★★★★★ |
58,794
|
84.99% |
| 4 Star ★★★★☆ |
4,508
|
6.52% |
| 3 Star ★★★☆☆ |
2,351
|
3.40% |
| 2 Star ★★☆☆☆ |
1,485
|
2.15% |
| 1 Star ★☆☆☆☆ |
2,039
|
2.95% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 4 star reviews. Show all reviews
Reviewed By:
Carol Thornton
Carol Thornton
Jan 9, 2025
Thank you so much for expediting delivery for today; even with the weather. They're beautiful
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jan 10, 2025
Carol, you are very welcome. We appreciate your business and strive to do our best. If you have any questions or concerns, please let us know.
Reviewed By:
K
K
Jan 7, 2025
Lucious blooms much better than picture!
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jan 7, 2025
Thank you for your review. We are thrilled that you like the floral arrangement. We appreciate your business and look forward to serving you again soon.
Reviewed By:
Gwendolyn J. Brinkley
Gwendolyn J. Brinkley
Jan 5, 2025
I love getting the photo of the plant that I ordered. I didn't see the streamers of pink and green ribbon.
Reviewed By:
Hattie Hill Lorretta Brown
Hattie Hill Lorretta Brown
Dec 27, 2024
The ribbon looks Navy instead of Royal blue
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Dec 27, 2024
The picture is too dark, but the ribbon is a royal blue. I would like the picture to be lighter so that the ribbon color is more apparent. When you pick them up you will see. Thank you
Reviewed By:
Gretchen
Gretchen
Dec 16, 2024
The corsage was lovely! I gave four stars because the slap bracelet was on backward (folding over the flowers instead of the wrist), so I had to pick it apart, remove it, and reattach it only a few minutes before my son's dance. Otherwise, the service was great, and the flowers were beautiful.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Dec 16, 2024
We apologize that the bracelet on your corsage was folding over the flowers. We should have removed the corsage from the box so we could have seen the problem. Your feedback helps us improve.
Reviewed By:
Juan Velasquez
Juan Velasquez
Dec 12, 2024
Do not see the ballon I ordered
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Dec 12, 2024
One of our customer service team members is calling you to resolve this issue and apologize for what happened. They should be with you shortly. We promise to do our best to take care of you.
Reviewed By:
Lake Highlands High School
Lake Highlands High School
Dec 9, 2024
Great arrangement and wonderful customer service.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Dec 9, 2024
Thank you for the review, we're glad you enjoyed our service and received a beautiful product.
Reviewed By:
HKS Inc.
HKS Inc.
Dec 5, 2024
They look nice, however, the picture on your website seem to include more of the white flowers and looked a little fulller (maybe it's because the roses on the website are open) but nice nevertheless
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Dec 5, 2024
Thank you for your review, and if there is anything that we can do to help, please let us know. If you are not pleased, please also let us know. 214-324-2481
Reviewed By:
Elaine Maddox
Elaine Maddox
Dec 5, 2024
Beautiful!
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Dec 5, 2024
I really value your support, Elaine, and I know we’ve had some fun times here at Mc Shan Florist. Thank you so much for being such a good customer!
Reviewed By:
L Nygren
L Nygren
Nov 27, 2024
Beautiful
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Nov 27, 2024
Thank you for your order. If there is anything we can do to make the experience better, please let us know.
Reviewed By:
Linda Owens
Linda Owens
Nov 27, 2024
I had asked for as arrangement with a candle but the candle was too small for the arrangement! Otherwise it was a very nice arrangement.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Nov 27, 2024
The candle was too small and we would like to apologize if you were not satisfied with the delivery. Please contact us and we can help you further.
Reviewed By:
Gamalia Leiterman
Gamalia Leiterman
Nov 25, 2024
The first flower arrangement was unfortunately never received due to the delivery-driver did not follow the instruction on the note. However, McShan florist went ahead with the replacement so we could still have the flower for the church on Sunday.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Nov 25, 2024
We are very sorry that your first delivery from us was never received. We understand the frustration of never receiving your flowers. It's our job to make sure things go as smooth as possible, so we a... More
We are very sorry that your first delivery from us was never received. We understand the frustration of never receiving your flowers. It's our job to make sure things go as smooth as possible, so we are truly apologetic for the poor service you received with that first driver not following the instructions you put on your note. We have made things right by delivering the replacement, so we are glad you still had your flowers for church on Sunday.
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Reviewed By:
Hope
Hope
Nov 16, 2024
Was a little disappointed by the state of the flowers themselves (a little wilted and small compared to the example photo) but appreciate the website and update system. They were prompt without having to pay for the guaranteed early delivery.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Nov 16, 2024
We apologize if you are not pleased with the flowers. Please call our customer service team at 214-324-2481. We are here to help.
Reviewed By:
Lynne Roberts
Lynne Roberts
Nov 15, 2024
The arrangement was nice but not as spectacular as the photo shown in the ordering listing. I do like getting a photo.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Nov 16, 2024
Thanks for reaching out! We are pleased you are giving McShan Florist a try, but it sounds like your order has not met your expectations. That’s not what we want! We are sorry you are not entire... More
Thanks for reaching out! We are pleased you are giving McShan Florist a try, but it sounds like your order has not met your expectations. That’s not what we want! We are sorry you are not entirely satisfied with your experience. Once your lilies open, I believe you will be impressed by how spectacular it looks, but if you still aren’t pleased, please call our customer service team, and we’ll be happy to help.
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Reviewed By:
Diane Allen
Diane Allen
Nov 11, 2024
This Florist staff has great customer service. Always professional, and courteous.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Nov 11, 2024
Thank you for reviewing our customer service. We appreciate that you like it. We strive to deliver the best customer service possible.
Reviewed By:
Charlotte Jackson
Charlotte Jackson
Nov 5, 2024
Arrangement was beautiful but the delivery fee was too high to account for the over all price.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Nov 5, 2024
We are truly sorry that you received an extra fee. This is due to our business being closed on Sunday, and we did not have the opportunity to deliver any other time. I hope you like the garden, though!
Reviewed By:
Lana Grey
Lana Grey
Nov 1, 2024
Very pretty!! Thank you. Will you let me know when they are delivered?
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Nov 1, 2024
Thank you for sending your review. We'll let you know when your floral arrangement arrives in an email.
Reviewed By:
Bruce Brown
Bruce Brown
Oct 31, 2024
Much better. Thanks for “fixing “ it. Like the photo
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Oct 31, 2024
Thank you for your feedback, Mr. Brown. We value your input. We're pleased to hear that you enjoyed the flowers, and we appreciate you taking the time to let us know. We hope you have a wonderful day!
Reviewed By:
Bruce Brown
Bruce Brown
Oct 30, 2024
Beautiful as usual Not quite as big as I expected for $75 but still satisfied Yall do good work!
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Oct 30, 2024
Bruce, we're happy you're satisfied. However, prices have unfortunately had to be adjusted. We are grateful for your understanding.
Reviewed By:
Al Stewart
Al Stewart
Oct 26, 2024
The flowers were delivered on time and well received. She thoroughly enjoyed them. Her last name was misspelled.
Reviewed By:
B
B
Oct 22, 2024
Very satisfied
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Oct 22, 2024
Thank you!
Reviewed By:
Paula Martin
Paula Martin
Oct 19, 2024
I don't care for the dark mum chosen. Would have preferred a daisy like in the online picture, or a lighter color at least.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Oct 19, 2024
Paula, Thank you for letting us get this corrected.
Reviewed By:
Shelly Burns
Shelly Burns
Oct 18, 2024
They were pretty but not what I had asked for.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Oct 18, 2024
Please give a call back if you are not happy 214-324-2481 Thank you!
Reviewed By:
R. Henderson
R. Henderson
Oct 16, 2024
Great service. Love the photo
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Oct 16, 2024
Thank you!
Reviewed By:
Laura McGowan
Laura McGowan
Oct 14, 2024
It looks beautiful! Thank you.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Oct 15, 2024
Thank you Laura!
