The Flower Basket, Aurora, IL - Customer Flower Reviews

The arrangement was disappointing compared to the image shown or as the image shown. It lacked fullness, with very few flowers and a lot of empty space, making it look sparse and poorly arranged. Given the price paid, I expected a much more lush and well-designed bouquet. Definitely not worth the cost.

Flowers did not match the description and picture of what it should look like. There are not enough flowers in the vase, it's mostly leaves.

My husband is extremely disappointed in the arrangement. While we understand that when you order online the arrangement is not a duplicate, what I received was definitely not as full. The large balloon seemed like it was placed to mask the lack of flowers in the arrangement. Definitely not worth the money that was paid. Just to note, the arrangement was not wrapped in paper or plastic; nothing. Like it was pulled out of the cooler at the grocery store and delivered. He sends me flowers regularly and this definitely was not on par with what usually arrives.

I was not happy or satisfied with the way my flowers were packaged & delivered. They were not in a box or wrapped up just the vase just like the picture above with my personal information visible just sitting in front of my door when I came home Wednesday evening @ 6pm.There was no packet if flowers food. Who delivers flowers like that??? We will never order flowers from your retail establishment EVER AGAIN. How unprofessional. Mr. Mickens deserves a full refund!! Anybody could have took the flowers with all my personal info exposed!

I was very disappointed with the flowers that were delivered. I ordered a bouquet and the one I received was very different and not the one I picked. This was the first and last time I order from here.

I never received them can not get a hold of anyone and no one returns my calls, or texts.

My husband tried to cancel this order, because it arrived on Feb 15 in late afternoon. I hope he gets refunded. Also, it was disappointing that the arrangement did not have any roses and was mainly cheap carnations.

I will NEVER order from here again. You guys over charge for shit flowers and you can't even deliver it on the right day. Terrible company stay far away.

They're extremely small for the price

I am receiving a full refund because the flowers were not delivered in the time they were paid for. I was lied to about a delivery attempt. The customer service was horrible. I will not do this again and I'll be sharing my experience with my vast network.

Totally different than the one ordered.

Your delivery driver left the flowers outside in the cold and it was wilted by the time we got home. We had 2 orders and the older gentleman made sure some one was there to receive the flowers . The second guy left it at someone else's house , I let the lady know that that was not my house she hung up and never reached out to the driver. The neighbor ended up being the flowers over and it was wilted. I would not recommend this flower shop and this is definitely a 1 star for me out of courtesy

not what I expected.

You could not have done worse if you try…dead flowers, wilted and old…would NEVER ORDER from YOU again…you ruined my Valentines Day

I ordered these flowers on 1/29 to be delivered by 12pm same day and they weren't delivered until 1/30 at 130pm. The customer service was absolutely horrible and on top of that my flowers in the picture looked nothing like the pictures of what i ordered. A few of them were close to dead.. not satisfied at all.

Ordered this bouquet because the website showed a beautiful arrangement of sunflowers and roses. Not worth the money for what was received!

I haven't received them. We were home all day yesterday and there was a notice in the mailbox that they tried to deliver them but no one knocked at the door. We were home all day.

Unfortunately, my order did not come as pictured. My arrangement did not include the Mouseketeer hat and when my dad (who placed the order) called to notify, he was not provided a resolution or an apology. Furthermore, the delivery process was not seamless. I was out when it was initially attempted and received a message. I called back to inform when someone would be available to receive and was told that wasn't going to work and they'd have to deliver the following day and tried to force me to guarantee that I'd be home when they'd like to deliver despite the fact that I work during the daytime and couldn't be home for an early afternoon delivery.

I never received my flowers. I was called and told they would be delivered on Monday 1/20. They never arrived it's now 1/23. Id give a 0 if it was an option

Bouquet looks nothing like the picture. It only had 7 Roses and 6 Small flowers when we ordered the Premium flowers. It was so small compared to how it actually looks in the photo.

They were not delivered!

It was terrible, not even close to what I ordered and paid over $110 for. Will never order again. By the time 1/2 the flowers bloom, the others will be dead.

I never received my order! Worst experience with a florist, ever!

I ordered a centerpiece for Christmas called Royal Christmas centerpiece. I encourage you to go online and look at it. This is far far from what I ordered. There's no ribbon. The pinecones were busted up. The ornaments were haphazard sticking in, and it was lopsided! I wish I could put a picture of it online with the review, I give them zero stars, my heart sank when I saw it!

The flowers would have been great, however they were just left on my porch in the elements. This wouldn't have been so bad if they had been wrapped or in a box. Due to them being left outside until I came home they no longer look nice. There should have been a plan other than leaving them outside if the homeowner isn't home - like a phone call. I'm disappointed for sure.